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The State of Buyer Personas 2022 Survey is Now Open For Your Input

Tony Zambito

The 20th Anniversary of Buyer Personas Survey To Help Determine Usefulness. With the 20 th Anniversary upon us, it is time for a State of Buyer Personas 2022 survey. Who do we need help from for the State of Buyer Personas 2022 Survey? We are not seeking consultants or agencies to take the survey. It is hard to believe.

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5 ways to train your remote customer service team

Seismic

Customer service training is one of these growing areas. While many leaders believed that customer service training was an in-person activity, the rise of remote training software has made it easier to train employees anytime, anywhere. Here are a few customer service training ideas to keep in mind.

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Survey users post-adoption

Zoominfo

Send post-adoption surveys 90 to 180 days into the contract cycle to garner detailed feedback. This gives the customer adequate time to get trained, onboarded, and up to speed in order to provide substantive feedback. Analyze the survey results and take any necessary actions.

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MarTech Replacement Survey: Who are the champions?

Martech

Based on the 2022 MarTech Replacement Survey , we’ve seen that marketing organizations replaced marketing automation and CRM more often than other solutions , with SEO in third place. From the 2022 MarTech Replacement Survey. Training or hiring? The top takeaway from the survey. The role of MOps.

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A Peek into SmartBug's On-Site Business Training Workshops

SmartBug Media

Investing in on-site business training workshops is a cost-effective, high-impact way to ensure your employees have the knowledge, skills, and tools they need to excel in their roles and contribute to the overall growth, efficiency, and success of the business. What Types of On-Site Business Training Workshops Does SmartBug Offer?

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Using KPIs to measure customer service training and rep performance

Seismic

Customer service training is important for new hires and veteran agents. Effective training and coaching ensure that every agent is prepared to interact with customers and quickly resolve their support requests. As we mentioned before, access to training and coaching makes agents’ jobs easier.

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In this economy CMOs need to spend more on training, not tech

Martech

training opportunities and other ways to retain talent). Likewise, martech is among the top three capability gap areas cited by CMOs in the latest Gartner CMO Spend survey. That’s where the business’ focus on the workforce and training comes in. CMOs should invest in martech training. automation) and the workforce (e.g.,

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