Competitive Analysis is Customer Analysis
NOVEMBER 20, 2018
Social media analysis showed that, though the conversation about iced green tea was dominated by Panera and Starbucks, customers of neither were talking about a mango flavor. This analysis coincided with JetBlue being named one of the top frequent-flyer programs by J.D. Insight management is about using competitive analysis intelligently. New Coke came about through competitive analysis.