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3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly

Salesforce Marketing Cloud

To give customers this option, you can provide: A help center, also known as a knowledge base , where customers can search for answers to common questions. Make sure your help center has an accurate knowledge base Knowledge provides the key foundation to building out your self-service experience.

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A guide to setting up your very own search intent projects

Moz

To show you what we mean, let’s take a look at a few ways we can set up a search intent project to uncover the kinds of insights we shared in our whitepaper, Using search intent to connect with consumers. We left navigational intent out of our study because it’s brand specific and didn’t want to bias our data. Blendtec ].

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9 Chatbot builders to enhance your customer support

Sprout Social

Amazon Lex knows when to seek answers from knowledge bases, ask for clarity or direct users to human agents, enhancing the overall customer experience. It reduces wait times, eliminates the need for tedious searches and enhances the customer experience by providing accurate answers.

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The Mets, Red Sox, New York Times and more in this week’s martech AI roundup

Martech

It integrates large language model capabilities to intent routing, answer generation and intent indexing. Qualtrics Automated Call Summaries automatically summarize calls and enable agents to instantly generate support tickets, send personalized follow-up emails, and create support knowledge base articles.

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A deep dive into how marketers use MarTechBot

Martech

Since then, MarTechBot responded to another 1,500 prompts — making it high time for another round of intent analysis. However, there were also suggestions for improvements like expanding MarTechBot’s knowledge base, which demonstrates the evolving expectations users have for AI-driven tools.

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B2B vs. B2C Influencer Marketing: Platforms, Practices, and Packaging

Webbiquity

When it comes to B2B versus B2C marketing, the number one difference is audience intent. So think about intent and what your audience is looking for. And I’m really excited about what they’re building and the opportunities on that platform. So that’s another one for your listeners to check out. The same is true for B2C.

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How to Supercharge Your Content Marketing for Buyer Intent

Marketing Insider Group

That’s why we consider buyer intent to help our clients hone into their target audience to understand their needs better and give them what they’re seeking. Using intent data will also help you create and distribute your content more effectively to reach the right people and add value at every stage of the buyer’s journey.