Gaining an edge over competitors with a knowledge base

Biznology

A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. Let’s take a look at some knowledge base basics and how it can help you stay ahead of the competition.

Want to Optimize Your Knowledge Base? These 5 Tips Can Help You Out!

Biznology

A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks.

5 Ways How Knowledge Base Software Can Prove To Be Useful For Your Organization

Altitude Branding

A great way to make information readily available to all of your customer service representatives is to use a knowledge base software such as the one offered by Kayako. However, you might be wondering what a knowledge base software is in the first place.

Here’s the Answer: The SnapApp Knowledge Base

SnapApp

This week we want to highlight one of our favorite resources: the SnapApp Knowledge Base. Thus, we do our best to ensure the Knowledge Base is your go-to spot for help. Where’s this knowledge? What are the sections of the Knowledge Base?

The Sales Enablement Handbook

Content based 2. Training based. Technology based. Sales enablement which is content based involves the provision of useful assets. and collateral to sales teams, increasing their knowledge base and allowing them. the same access to knowledge, tools and tips.

Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? The idea came to me, as I was reading, that I could use the framework presented in the book to help develop analytical skills in my students and to help them to learn to construct knowledge from data by: learning how to collect relevant data. Imagine giving workers this tool in knowledge work. Is constructing knowledge based on analysis a work. Knowledge and Meaning Making.

Knowledge management in the age of social media

Biznology

Realizing that user or customer engagement can ensure success, businesses worldwide recognized it as a lucrative opportunity to extend reach and clientele base. Understanding the relevance of knowledge management. The benefits of having a knowledge base are many.

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How do I add content to my microsite and then have that appear on my company website?

ContentMX

Knowledge Base Using the PlatformContent is set to appear on your microsite when it is posted to one of your networks (Facebook, LinkedIn, etc.). Edit one of your network connections and locate the option labeled “ Display on Microsite” Set this option to “Yes, show items in this network on the microsite” To publish information to your website, you have a few options: Publish to Your Blog.

Gmail Not Accepting Email Sent from Gmail Addresses

ContentMX

Email Deliverability Knowledge BaseGmail (and other similarly configured email providers) will no longer be accepting messages where the From domain is a Gmail address and the message originates from a non-approved Gmail mail domain server/service (which includes email marketing services like ContentMX). This is a security measure they have implemented to help reduce potential address spoofing of their mail domains.

Everything you need to know about user guides and manuals

Biznology

Even as we speak, smart technology is reshaping the way we live and work–with appliances, gadgets, and gizmos being omnipresent, a basic kind of technical knowledge is mandatory. When it comes to managing technical knowledge, they are extremely helpful.

The SaaS Guide to Customer Engagement, Retention, and Advocacy

How to Sign in with Your Microsoft Login

ContentMX

Knowledge Base Using the PlatformDo you already have an account with ContentMX? If you already have an account, click on the Sign in with Microsoft button. You will be asked to provide your Microsoft login credentials.

Unable to see a Facebook Page in the list of Facebook Pages I manage

ContentMX

Knowledge Base Using the PlatformIf you have confirmed that you have admin access to a Facebook page, but it is still not being listed as an available page when making a Facebook Network connection, this problem may be related to Granular permission as described here: [link]. People can grant app permissions for Pages and business assets they manage at the individual level.

Connecting to Hubspot to Send Email

ContentMX

Knowledge Base Using the PlatformThis video demonstrates how to connect your account to Hubspot so that you can send your content to your mailing list.

Selecting and Downloading Opt-outs

ContentMX

Knowledge Base Using the PlatformSelecting and Downloading Contacts that Have Opted Out (Unsubscribed). Go to the Contacts area and use the Find feature to select only contacts that have opted-out. Then click the Export Selected Contacts button to download these contacts as a CSV file.

How does the automatic posting schedule work and can it be adjusted?

ContentMX

Knowledge Base Using the PlatformThe automatic posting feature uses a posting schedule which you can adjust. This posting schedule is used by the Schedule Automatically option at the bottom of the Item Entry page, and the Auto Post setting. This schedule indicates which days and which time slots during these days will be used to determine the next posting time.

How do I make a network connection to WordPress?

ContentMX

Knowledge Base Using the PlatformTo connect your account to WordPress, you will need the URL of your website or blog and the username and password of a user that has rights to post new content. Our system looks for a file call xmlrpc.php on your server. If this file is not accessible or cannot be found, the connection will not work. The easiest thing to try, is to enter the URL of your website. The system will try to locate the xmlrpc.php file from there.

How can I tell if I am an administrator for my company Facebook page?

ContentMX

Knowledge Base Using the PlatformTo connect to a Facebook Page you need to be an Administrator for the company Facebook page. To confirm that you are an Admin on your company’s Facebook page, log into your personal Facebook account look under Pages (on the left sidebar). Look for the Your Pages section which can also be found here: [link]. If you are an Admin, your company’s Facebook page will appear in this list.

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An Upgraded User Experience

ContentMX

Knowledge Base Using the PlatformA New Look and Feel. The platform has been updated to include some interface improvements that will serve both experienced and novice users. All of the same functionality remains, it’s just easier to access.

What are the IP addresses of your application servers so that I can whitelist them for WordPress?

ContentMX

Knowledge BaseCurrently requests from our application servers will come from one of the following two IP addresses: 104.130.134.52 104.130.134.136. In some cases, firewalls will limit administrative requests made to WordPress to a specific set of IP addresses. If this is the case, you may see an error with the words “403 Forbidden” appear when you try to validate your WordPress connection.

Email Deliverability FAQ

ContentMX

Select the “Use alternate based on a selected user” option and choose ‘ noreply@contentmx.com ’ as the user. It is also common for email to be blocked based on content. Most anti-spam technology has at least one component that reviews the content of the email and rates how spammy it is based on the words it contains. Email Deliverability Knowledge BaseWhy am I not receiving email that I am sending to myself?

Browse Button is Missing When Uploading Images

ContentMX

Knowledge Base Using the PlatformThe Browse button is used for selecting and uploading images from your computer. It uses Adobe Flash to quickly and efficiently transfer images. This button should appear when you click to Upload an image. In some cases, the Browse button will not appear. This is usually the case when the web browser has disabled Adobe Flash from running. It is easy to enable Adobe Flash using instructions provided by Adobe.

Why do I need to use my personal Facebook ID to connect to our company Facebook page?

ContentMX

Knowledge Base Using the PlatformWhen you connect to a Facebook page, you will need to connect through a personal Facebook profile that has the rights to administer that page. Connecting through a personal profile is required because Facebook does not provide any other way to manage pages. So do not be concerned about using your personal profile. Once the connection is made, content will only be posted to the specified page and not to your profile.

Why do posts to Facebook, Google+, etc. use a different thumbnail and description from the one I provided?

ContentMX

Knowledge Base Using the PlatformYou may discover that when you post a web link to social media sites like Facebook, Twitter and Google+ that the thumbnail and description displayed on these sites is different from the one you specified. This happens because these social media sites (most recently Facebook) are working to combat misleading links and “fake” news.

Instagram Videos and Hashtags

Oktopost

For the full requirements list, you can reference the Instagram video upload requirements article on our knowledge base. To learn more about the new Instagram features, please feel free to visit our knowledge base or contact us.

Eight Common SEO Myths Busted [Infographic]

Webbiquity

In a disturbing trend, Google appears to be focusing more on retaining visitors then referring them to our websites, as evidenced by Google’s transition from a mere search engine to a knowledge base of snippets, excerpts, and tools. Guest post by Imran Khan.

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Product Class: Reporting Updates Q3 2018

Liveintent

You can also find a link to LiveIntent’s Reporting Overview in Knowledge Base here. On Thursday, August 16th, Product Specialist Tyler Mattis hosted a webinar on LiveIntent reporting features, including new reporting navigation, new metrics, and a sneak peek at upcoming features. Below is a recording of the webinar, including a platform demo. If you have any further questions, please reach out to your account team or Contact Us here.

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The Definitive List of Cyber Monday SaaS Deals

SendX

Valid for Cyber Monday Typito - Typito is a web based drag-and-drop tool to create engaging videos with beautiful typography, images and brand layouts. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease.

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MarketingTracker elearning course

ScanmarQED

The course covers MarketingTracker basics to help users get started or refresh their knowledge. MarketingTracker users that have a username and password for the Knowledge Base can directly access to the course. Users that do not have access to the Knowledge Base, can send an email request to elearning@scanmarqed.com, and the ScanmarQED learning team will gladly assist further

5 smart ways to use social media for knowledge sharing

Biznology

T he last decade in the business world has brought out knowledge management as one of the burning concepts among both small and large sized enterprises. In the era of millennials and skyrocketing development of mind-blowing technological solutions, all serious businesses and organizations have realized that the employees’ knowledge, reflected in their expertise, has become their crucial asset. rewarding the most active and knowledgeable people in the community.

10 Content Management Tools to Take You From Good to Great

Biznology

Staying true to its tagline, “Put knowledge in your pocket,” this unique tool can be a savior in situations where you are out of office and have to deliver an article or a blog urgently. 10 Store, share and search easily with ProProfs Knowledge Base.

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Using Video to Collect Subject Matter Expertise

Sales Engine

Typically, your knowledge base doesn’t sit in the same department as the people that have the skills to create compelling content (usually marketing). That way, you can tap into their brain and get the knowledge out in a format that is easy to transcribe.

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Sales Enablement Guide: The What, Why and How

Outreach

Given this new reality, any sales strategy that doesn't leverage sales enablement misses valuable opportunities to develop the company’s sales force, systematize its messaging and knowledge base, build customer trust, and accelerate revenue growth

Kaon Interactive Wins Three Awards at DxMA Global Marketing Summit!

Kaon

We hope that the wide range of topics allowed participants to expand their knowledge base in diagnostic marketing. Earlier this week, Kaon had the pleasure of sponsoring DxMA’s global marketing summit which highlighted disruptive technology talks and global market briefings.

Top Video Trends to Watch in 2019

Vidyard

With that said, it’s no wonder vlogging and video-based thought leadership will be top priorities for inbound and content marketing teams. Many companies will use episodic video series and conversational content to boost audience engagement and grow their subscriber base.

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It Takes a Village: Why Self-Service Learning is So Effective

Modern Marketing

” Community and peer-to-peer interaction can play as big of a role in a successful self-service model as a knowledge base. Have you ever wondered if there was a better place to grab a burger or a quicker way to get somewhere you frequent?

How Self-Service Help Can Provide Great Customer Service

Modern Marketing

An overwhelming 91 percent in those studies also said they would use a company’s knowledge base if it was available and tailored to meet their needs.” By Kirsten Foon, Senior Marketing Manager, Digital Experience, Oracle. I’ll be honest.

7 MailChimp Alternatives (Our Feedback After Trying Them Out)

SendX

To begin with, they charge based on list size and not contacts. Here we’ll be giving our rating on all the MailChimp Alternatives based on 3 core factors: Simplicity, Technical Issues and Our Recommendation. So no forcing you through Knowledge Bases or Contact Forms.

6 Cross Channel Tactics That Successful Marketers Do That Most Don’t

Modern Marketing

Focus on technology as a way to enable good people to deliver great results , not just focus on buying technology to try and solve problems (many of which are organisational or knowledge based problems).

How to choose a programmatic vendor: five questions to ask

Choozle

When vetting partners, ask yourself, do they have a knowledge base that ensures me and my team can be completely self-sufficient?