Gaining an edge over competitors with a knowledge base

Biznology

A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. If you are looking for a way to stay ahead of your competition, implementing a knowledge base for your business is necessary. Let’s take a look at some knowledge base basics and how it can help you stay ahead of the competition. Types of knowledge base software solutions.

A Knowledge Base: The Sales Enablement Tool Your Business Needs

Hatchbuck

A strong knowledge base tells your customers, your industry, and the search engines that you’re an authority in your field. Keep reading to learn more about what constitutes an effective knowledge base, how it can help your prospects, and your sales team.

Want to Optimize Your Knowledge Base? These 5 Tips Can Help You Out!

Biznology

A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks.

All The Tools You Need to Create a Comprehensive Knowledge Base for Your Site

BuzzSumo

The post All The Tools You Need to Create a Comprehensive Knowledge Base for Your Site appeared first on BuzzSumo

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

5 Ways How Knowledge Base Software Can Prove To Be Useful For Your Organization

Altitude Branding

A great way to make information readily available to all of your customer service representatives is to use a knowledge base software such as the one offered by Kayako. However, you might be wondering what a knowledge base software is in the first place.

Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? The idea came to me, as I was reading, that I could use the framework presented in the book to help develop analytical skills in my students and to help them to learn to construct knowledge from data by: learning how to collect relevant data. Imagine giving workers this tool in knowledge work. Is constructing knowledge based on analysis a work. Knowledge and Meaning Making.

Role of social media in knowledge management

Biznology

There are a few important similarities between knowledge management and social media. Knowledge management is what your company, or what your superiors want you to know, based on what they deem is crucial for your work. Social media, on the other hand, is there to tell you what you peers deem important, based on their own life experiences so far, and you are there to ascertain, judge or agree with what they have to say.

Knowledge management in the age of social media

Biznology

Realizing that user or customer engagement can ensure success, businesses worldwide recognized it as a lucrative opportunity to extend reach and clientele base. Understanding the relevance of knowledge management. The use of information, operational knowledge, and their distribution are able to lead an organization towards success. Efficient handling of these resources within an organization can be ensure by the use of knowledge base.

Everything you need to know about user guides and manuals

Biznology

Even as we speak, smart technology is reshaping the way we live and work–with appliances, gadgets, and gizmos being omnipresent, a basic kind of technical knowledge is mandatory. When set to explain complex technical products and offer instructions for complicated operational tasks, user guide writers use knowledge base software systems that smart companies leverage for storing and organizing their intelligence. What is their level of technical knowledge?

How do I add content to my microsite and then have that appear on my company website?

ContentMX

Knowledge Base Using the PlatformContent is set to appear on your microsite when it is posted to one of your networks (Facebook, LinkedIn, etc.). Edit one of your network connections and locate the option labeled “ Display on Microsite” Set this option to “Yes, show items in this network on the microsite” To publish information to your website, you have a few options: Publish to Your Blog.

Gmail Not Accepting Email Sent from Gmail Addresses

ContentMX

Email Deliverability Knowledge BaseGmail (and other similarly configured email providers) will no longer be accepting messages where the From domain is a Gmail address and the message originates from a non-approved Gmail mail domain server/service (which includes email marketing services like ContentMX). This is a security measure they have implemented to help reduce potential address spoofing of their mail domains.

PartnerOn Incentives

ContentMX

At the end of the lottery, partners will be grouped into three tiers based on the points they earned during the lottery period. Knowledge BaseLeap into 2020 Lottery. We are excited to launch “Leap into 2020,” one of many incentive programs to come. Accelerate your PartnerOn activity for a chance to win a $500, $200, or $100 gift card at the end of the lottery period, February 1, 2020 through April 1, 2020! Lottery Rules.

Getting Started Guide: New Account

ContentMX

Knowledge Base Using the Platform getting started new userWelcome! Congratulations on creating your account! You’re going to love our easy-to-use platform and weekly episodes of vendor content. Please refer to this Getting Started guide for the basics of setting up your account. We’re here to help you, from logging in to optimizing your sharing. Email us at support@contentmx.com if you need help, or to connect with our Client Success Team. Log into your account.

Connecting to Hubspot to Send Email

ContentMX

Knowledge Base Using the PlatformThis video demonstrates how to connect your account to Hubspot so that you can send your content to your mailing list.

How to Sign in with Your Microsoft Login

ContentMX

Knowledge Base Using the PlatformDo you already have an account with ContentMX? If you already have an account, click on the Sign in with Microsoft button. You will be asked to provide your Microsoft login credentials.

Displaying Content on Your Weebly Website

ContentMX

How To Knowledge Base Using the PlatformTo publish content for display on your Weebly website, you must first add the Microsite network to your account. Then, you will post some HTML code to your Weebly site that will display the items you post to this Microsite network. Start by opening the Gear menu and choose “Manage Networks”: On the “Manage Your Network Connections” page, click to create a new Microsite network.

Displaying Content on Your Wix Website

ContentMX

How To Knowledge Base Using the PlatformTo publish content for display on your Wix website, you must first add the Microsite network to your account. Then, you will post some HTML code to your Wix site that will display the items you post to this Microsite network. Start by opening the Gear menu and choose “Manage Networks”: On the “Manage Your Network Connections” page, click to create a new Microsite network.

Important Steps to Configure Your Domain for Sending Email

ContentMX

Email Deliverability Knowledge BaseOne of the ways spam filtering systems determine if an email is spam is to check the email header to see if the server sending the email is an authorized sender. This is done by checking the DNS for the email address of the person sending the email (the FROM email domain) and seeing if that domain has given permission to ContentMX to send email on its behalf. This is known as an SPF record.

Selecting and Downloading Opt-outs

ContentMX

Knowledge Base Using the PlatformSelecting and Downloading Contacts that Have Opted Out (Unsubscribed). Go to the Contacts area and use the Find feature to select only contacts that have opted-out. Then click the Export Selected Contacts button to download these contacts as a CSV file.

Unable to see a Facebook Page in the list of Facebook Pages I manage

ContentMX

Knowledge Base Using the PlatformIf you have confirmed that you have admin access to a Facebook page, but it is still not being listed as an available page when making a Facebook Network connection, this problem may be related to Granular permission as described here: [link]. People can grant app permissions for Pages and business assets they manage at the individual level.

How does the automatic posting schedule work and can it be adjusted?

ContentMX

Knowledge Base Using the PlatformThe automatic posting feature uses a posting schedule which you can adjust. This posting schedule is used by the Schedule Automatically option at the bottom of the Item Entry page, and the Auto Post setting. This schedule indicates which days and which time slots during these days will be used to determine the next posting time.

How can I tell if I am an administrator for my company Facebook page?

ContentMX

Knowledge Base Using the PlatformTo connect to a Facebook Page you need to be an Administrator for the company Facebook page. To confirm that you are an Admin on your company’s Facebook page, log into your personal Facebook account look under Pages (on the left sidebar). Look for the Your Pages section which can also be found here: [link]. If you are an Admin, your company’s Facebook page will appear in this list.

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How do I make a network connection to WordPress?

ContentMX

Knowledge Base Using the PlatformTo connect your account to WordPress, you will need the URL of your website or blog and the username and password of a user that has rights to post new content. Our system looks for a file call xmlrpc.php on your server. If this file is not accessible or cannot be found, the connection will not work. The easiest thing to try, is to enter the URL of your website. The system will try to locate the xmlrpc.php file from there.

An Upgraded User Experience

ContentMX

Knowledge Base Using the PlatformA New Look and Feel. The platform has been updated to include some interface improvements that will serve both experienced and novice users. All of the same functionality remains, it’s just easier to access.

What are the IP addresses of your application servers so that I can whitelist them for WordPress?

ContentMX

Knowledge BaseCurrently requests from our application servers will come from one of the following two IP addresses: 104.130.134.52 104.130.134.136. In some cases, firewalls will limit administrative requests made to WordPress to a specific set of IP addresses. If this is the case, you may see an error with the words “403 Forbidden” appear when you try to validate your WordPress connection.

Browse Button is Missing When Uploading Images

ContentMX

Knowledge Base Using the PlatformThe Browse button is used for selecting and uploading images from your computer. It uses Adobe Flash to quickly and efficiently transfer images. This button should appear when you click to Upload an image. In some cases, the Browse button will not appear. This is usually the case when the web browser has disabled Adobe Flash from running. It is easy to enable Adobe Flash using instructions provided by Adobe.

Why do I need to use my personal Facebook ID to connect to our company Facebook page?

ContentMX

Knowledge Base Using the PlatformWhen you connect to a Facebook page, you will need to connect through a personal Facebook profile that has the rights to administer that page. Connecting through a personal profile is required because Facebook does not provide any other way to manage pages. So do not be concerned about using your personal profile. Once the connection is made, content will only be posted to the specified page and not to your profile.

Why do posts to Facebook, Google+, etc. use a different thumbnail and description from the one I provided?

ContentMX

Knowledge Base Using the PlatformYou may discover that when you post a web link to social media sites like Facebook, Twitter and Google+ that the thumbnail and description displayed on these sites is different from the one you specified. This happens because these social media sites (most recently Facebook) are working to combat misleading links and “fake” news.

Email Deliverability FAQ

ContentMX

Select the “Use alternate based on a selected user” option and choose ‘ noreply@contentmx.com ’ as the user. It is also common for email to be blocked based on content. Most anti-spam technology has at least one component that reviews the content of the email and rates how spammy it is based on the words it contains. Email Deliverability Knowledge BaseWhy am I not receiving email that I am sending to myself?

What Institutional Knowledge Matters Most for Marketers?

Marketing Insider Group

Knowledge management is a huge responsibility, but it’s also hugely important. To make informed decisions, marketers need years of company knowledge at their fingertips. With that said, not all knowledge is equally valuable. The Institutional Knowledge Marketers Need.

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Product Class: Reporting Updates Q3 2018

Liveintent

You can also find a link to LiveIntent’s Reporting Overview in Knowledge Base here. On Thursday, August 16th, Product Specialist Tyler Mattis hosted a webinar on LiveIntent reporting features, including new reporting navigation, new metrics, and a sneak peek at upcoming features. Below is a recording of the webinar, including a platform demo. If you have any further questions, please reach out to your account team or Contact Us here.

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Instagram Videos and Hashtags

Oktopost

For the full requirements list, you can reference the Instagram video upload requirements article on our knowledge base. To learn more about the new Instagram features, please feel free to visit our knowledge base or contact us. We’re delighted to introduce two new features that were recently made available by Facebook: Instagram Videos and Hashtags Search. Instagram Videos.

It Takes a Village: Why Self-Service Learning is So Effective

Modern Marketing

” Community and peer-to-peer interaction can play as big of a role in a successful self-service model as a knowledge base. Have you ever wondered if there was a better place to grab a burger or a quicker way to get somewhere you frequent?

MarketingTracker elearning course

ScanmarQED

The course covers MarketingTracker basics to help users get started or refresh their knowledge. MarketingTracker users that have a username and password for the Knowledge Base can directly access to the course. Users that do not have access to the Knowledge Base, can send an email request to elearning@scanmarqed.com, and the ScanmarQED learning team will gladly assist further

Boost Your Video Marketing Strategy with the New YouTube Integration

Oktopost

You also have access to your YouTube channel subscriber base growth displayed as Followers in the Analytics. If you want to learn more about our YouTube integration, feel free to contact us or visit our knowledge base. Video content is taking over social media as people all over the world watch and engage with video more than other types of content.

The Definitive List of Black Friday, Cyber Monday & Holiday Season SaaS Deals

SendX

Valid for Cyber Monday 13) Typito - Typito is a web based drag-and-drop tool to create engaging videos with beautiful typography, images and brand layouts. Valid for Cyber Monday 19) Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease.

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