Gaining an edge over competitors with a knowledge base

Biznology

A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. Let’s take a look at some knowledge base basics and how it can help you stay ahead of the competition.

Want to Optimize Your Knowledge Base? These 5 Tips Can Help You Out!

Biznology

A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks.

5 Ways How Knowledge Base Software Can Prove To Be Useful For Your Organization

Altitude Branding

A great way to make information readily available to all of your customer service representatives is to use a knowledge base software such as the one offered by Kayako. However, you might be wondering what a knowledge base software is in the first place.

Here’s the Answer: The SnapApp Knowledge Base

SnapApp

This week we want to highlight one of our favorite resources: the SnapApp Knowledge Base. Thus, we do our best to ensure the Knowledge Base is your go-to spot for help. Where’s this knowledge? What are the sections of the Knowledge Base?

The Sales Enablement Handbook

Content based 2. Training based. Technology based. Sales enablement which is content based involves the provision of useful assets. and collateral to sales teams, increasing their knowledge base and allowing them. the same access to knowledge, tools and tips.

Role of social media in knowledge management

Biznology

There are a few important similarities between knowledge management and social media. Knowledge management is what your company, or what your superiors want you to know, based on what they deem is crucial for your work.

Knowledge management in the age of social media

Biznology

Realizing that user or customer engagement can ensure success, businesses worldwide recognized it as a lucrative opportunity to extend reach and clientele base. Understanding the relevance of knowledge management. The benefits of having a knowledge base are many.

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Everything you need to know about user guides and manuals

Biznology

Even as we speak, smart technology is reshaping the way we live and work–with appliances, gadgets, and gizmos being omnipresent, a basic kind of technical knowledge is mandatory. When it comes to managing technical knowledge, they are extremely helpful.

How to Sign in with Your Microsoft Login

ContentMX

Knowledge Base Using the PlatformDo you already have an account with ContentMX? If you already have an account, click on the Sign in with Microsoft button. You will be asked to provide your Microsoft login credentials.

Connecting to Hubspot to Send Email

ContentMX

Knowledge Base Using the PlatformThis video demonstrates how to connect your account to Hubspot so that you can send your content to your mailing list.

How does the automatic posting schedule work and can it be adjusted?

ContentMX

Knowledge Base Using the PlatformThe automatic posting feature uses a posting schedule which you can adjust. This posting schedule is used by the Schedule Automatically option at the bottom of the Item Entry page, and the Auto Post setting. This schedule indicates which days and which time slots during these days will be used to determine the next posting time.

Selecting and Downloading Opt-outs

ContentMX

Knowledge Base Using the PlatformSelecting and Downloading Contacts that Have Opted Out (Unsubscribed). Go to the Contacts area and use the Find feature to select only contacts that have opted-out. Then click the Export Selected Contacts button to download these contacts as a CSV file.

How do I make a network connection to WordPress?

ContentMX

Knowledge Base Using the PlatformTo connect your account to WordPress, you will need the URL of your website or blog and the username and password of a user that has rights to post new content. Our system looks for a file call xmlrpc.php on your server. If this file is not accessible or cannot be found, the connection will not work. The easiest thing to try, is to enter the URL of your website. The system will try to locate the xmlrpc.php file from there.

How can I tell if I am an administrator for my company Facebook page?

ContentMX

Knowledge Base Using the PlatformTo connect to a Facebook Page you need to be an Administrator for the company Facebook page. To confirm that you are an Admin on your company’s Facebook page, log into your personal Facebook account look under Pages (on the left sidebar). Look for the Your Pages section which can also be found here: [link]. If you are an Admin, your company’s Facebook page will appear in this list.

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An Upgraded User Experience

ContentMX

Knowledge Base Using the PlatformA New Look and Feel. The platform has been updated to include some interface improvements that will serve both experienced and novice users. All of the same functionality remains, it’s just easier to access.

What are the IP addresses of your application servers so that I can whitelist them for WordPress?

ContentMX

Knowledge BaseCurrently requests from our application servers will come from one of the following two IP addresses: 104.130.134.52 104.130.134.136. In some cases, firewalls will limit administrative requests made to WordPress to a specific set of IP addresses. If this is the case, you may see an error with the words “403 Forbidden” appear when you try to validate your WordPress connection.

Browse Button is Missing When Uploading Images

ContentMX

Knowledge Base Using the PlatformThe Browse button is used for selecting and uploading images from your computer. It uses Adobe Flash to quickly and efficiently transfer images. This button should appear when you click to Upload an image. In some cases, the Browse button will not appear. This is usually the case when the web browser has disabled Adobe Flash from running. It is easy to enable Adobe Flash using instructions provided by Adobe.

Why do I need to use my personal Facebook ID to connect to our company Facebook page?

ContentMX

Knowledge Base Using the PlatformWhen you connect to a Facebook page, you will need to connect through a personal Facebook profile that has the rights to administer that page. Connecting through a personal profile is required because Facebook does not provide any other way to manage pages. So do not be concerned about using your personal profile. Once the connection is made, content will only be posted to the specified page and not to your profile.

Why do posts to Facebook, Google+, etc. use a different thumbnail and description from the one I provided?

ContentMX

Knowledge Base Using the PlatformYou may discover that when you post a web link to social media sites like Facebook, Twitter and Google+ that the thumbnail and description displayed on these sites is different from the one you specified. This happens because these social media sites (most recently Facebook) are working to combat misleading links and “fake” news.

Eight Common SEO Myths Busted [Infographic]

Webbiquity

In a disturbing trend, Google appears to be focusing more on retaining visitors then referring them to our websites, as evidenced by Google’s transition from a mere search engine to a knowledge base of snippets, excerpts, and tools. Guest post by Imran Khan.

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Product Class: Reporting Updates Q3 2018

Liveintent

You can also find a link to LiveIntent’s Reporting Overview in Knowledge Base here. On Thursday, August 16th, Product Specialist Tyler Mattis hosted a webinar on LiveIntent reporting features, including new reporting navigation, new metrics, and a sneak peek at upcoming features. Below is a recording of the webinar, including a platform demo. If you have any further questions, please reach out to your account team or Contact Us here.

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5 smart ways to use social media for knowledge sharing

Biznology

T he last decade in the business world has brought out knowledge management as one of the burning concepts among both small and large sized enterprises. In the era of millennials and skyrocketing development of mind-blowing technological solutions, all serious businesses and organizations have realized that the employees’ knowledge, reflected in their expertise, has become their crucial asset. rewarding the most active and knowledgeable people in the community.

It Takes a Village: Why Self-Service Learning is So Effective

Modern Marketing

” Community and peer-to-peer interaction can play as big of a role in a successful self-service model as a knowledge base. Have you ever wondered if there was a better place to grab a burger or a quicker way to get somewhere you frequent?

Kaon Interactive Wins Three Awards at DxMA Global Marketing Summit!

Kaon

We hope that the wide range of topics allowed participants to expand their knowledge base in diagnostic marketing. Earlier this week, Kaon had the pleasure of sponsoring DxMA’s global marketing summit which highlighted disruptive technology talks and global market briefings.

How Self-Service Help Can Provide Great Customer Service

Modern Marketing

An overwhelming 91 percent in those studies also said they would use a company’s knowledge base if it was available and tailored to meet their needs.” By Kirsten Foon, Senior Marketing Manager, Digital Experience, Oracle. I’ll be honest.

6 Cross Channel Tactics That Successful Marketers Do That Most Don’t

Modern Marketing

Focus on technology as a way to enable good people to deliver great results , not just focus on buying technology to try and solve problems (many of which are organisational or knowledge based problems).

How Organizations are Leveraging Content Across the Buyer Journey

Modern Marketing

Building a content library for sales enablement is a powerful way to educate and nurture potential customers , clarify value proposition, execute account-based marketing tactics, and ultimately, expedite the sales cycle.

Using Video to Collect Subject Matter Expertise

Sales Engine

Typically, your knowledge base doesn’t sit in the same department as the people that have the skills to create compelling content (usually marketing). That way, you can tap into their brain and get the knowledge out in a format that is easy to transcribe.

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4 Ways a Knowledge Management System Helps Align Your Strategy

Modern B2B Marketing

In today’s technology and data-rich environment, knowledge-based systems are a common solution. According to a Global Deloitte survey, over 80% of Deloitte Knowledge users indicate that sharing knowledge leads to competitive advantage and adds real client value.

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5 Ways to Improve Customer Relationships Quickly

Zoominfo

Self-service support is a quick and easy way to improve relationships with your customer base. Build an online knowledge base: A Forrester Research study shows customers make the most frequent use of knowledge bases compared to other self-service channels ( source ).

A creative director’s take on marketing strategy and tactics

Sales Lead Insights

I did a campaign years ago for a company that used a knowledge base, which is like a database on 3-D multi-media steroids. A knowledge base can incorporate audio, video, graphics, as well as text and numbers and store it in an unstructured repository.

3 Fundamental Pillars of Technical Support and How Video Can Help

Vidyard

In addition to marketing and selling to customers with video, Technical Support has found three key areas to increase customer satisfaction of our services: Personalized Customer Engagement, Knowledge Management, and. Knowledge Management. The expectations of customers are changing.

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November 2016 Release: Customize Your URL Domain Name

SnapApp

For more information on our new features, check out the release notes section of the Knowledge Base or contact your Customer Success Manager. When a SnapApp is published, you have the option to deploy it to a SnapApp-hosted landing page.

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SnapApp October Release: Make Your Own Custom Theme

SnapApp

For more information on October’s new features, check out the release notes section of the Knowledge Base or contact your Customer Success Manager. October saw a huge release for SnapApp with the ability to create custom themes for all of our customers.

Capterra Top 20 Marketing Automation Winner – Most User-Friendly!

Venntive

“The Software Labs at Capterra recently released a new report that lists marketing automation software based on ease of use,” said Rachel Wille Senior Product Research Analyst at Capterra, a place that reviews marketing software.

How to Turn Brand Monitoring Into Content Assets

Content Marketing Institute

Your site’s knowledge base should evolve with your market, product, and company. When it comes to finding, monitoring, and curating niche questions to cover in your knowledge base, here are my three favorite tools: Twitter is one of my favorite search operators.

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Introducing the Single Page Calculator: SnapApp September Release

SnapApp

Back Button: one of the most commonly requested features from SnapApp customers, this button allows users in Canvas or Question-based content types to navigate back through any page of the app with the click of a button.

Why good writing is essential to your career

Kaon

” There are only two reasons for less-than-stellar writing: (a) the writer’s lack of knowledge, or (b) the writer’s lack of attention to detail. How you write says a lot about who you are. It’s that simple.

6 Free Cross-Training Ideas for B2B Digital Marketers

KoMarketing Associates

“Resources” may often be found under vendor “Learning Centers,” “Knowledge Base,” or other education-related headings and terminology. This year one of KoMarketing’s priorities is the creation of more cross-training opportunities for team members. In learning new skills, members of the KoMarketing team ultimately become better digital marketers, better support client programs, and the organization.

Driving Long-Term B2B Growth with an Omni-Channel Presence

Webbiquity

To optimize information sharing, an omni-channel support strategy requires several components, including a self-service knowledge base customers can access 24/7 to get the answers they need. Guest post by Robert C. Johnson.