Gaining an edge over competitors with a knowledge base


A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. If you are looking for a way to stay ahead of your competition, implementing a knowledge base for your business is necessary. Let’s take a look at some knowledge base basics and how it can help you stay ahead of the competition. Types of knowledge base software solutions.

A Knowledge Base: The Sales Enablement Tool Your Business Needs


A strong knowledge base tells your customers, your industry, and the search engines that you’re an authority in your field. Keep reading to learn more about what constitutes an effective knowledge base, how it can help your prospects, and your sales team.


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6 Tips to Scale Knowledge Base Content That Truly Helps Customers


A well-conceived knowledge base can act as a useful virtual self-service portal for your customers. Research by Social Media Today predicts that an overwhelming 91% of customers would use an online knowledge base if it were available and tailored to their needs.

Want to Optimize Your Knowledge Base? These 5 Tips Can Help You Out!


A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks. But it’s not only about implementing a knowledge base. Similarly to optimizing your website in many different ways, your knowledge needs to be optimized as well.

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

Here’s the Answer: The SnapApp Knowledge Base


This week we want to highlight one of our favorite resources: the SnapApp Knowledge Base. Thus, we do our best to ensure the Knowledge Base is your go-to spot for help. Read on to find out how to access the Knowledge Base, its sections, and what to do if you still can’t find an answer. Where’s this knowledge? When you’re logged into SnapApp, the Knowledge Base can always be accessed by clicking the question mark in the top right corner.

5 Ways How Knowledge Base Software Can Prove To Be Useful For Your Organization

Altitude Branding

A great way to make information readily available to all of your customer service representatives is to use a knowledge base software such as the one offered by Kayako. However, you might be wondering what a knowledge base software is in the first place. A knowledge base is essentially a hub of information. A knowledge base can also be used by CSRs to get their questions answered quickly without having to get up from their seat.

Role of social media in knowledge management


There are a few important similarities between knowledge management and social media. Knowledge management is what your company, or what your superiors want you to know, based on what they deem is crucial for your work. Social media, on the other hand, is there to tell you what you peers deem important, based on their own life experiences so far, and you are there to ascertain, judge or agree with what they have to say.

Knowledge management in the age of social media


Realizing that user or customer engagement can ensure success, businesses worldwide recognized it as a lucrative opportunity to extend reach and clientele base. Understanding the relevance of knowledge management. The use of information, operational knowledge, and their distribution are able to lead an organization towards success. Efficient handling of these resources within an organization can be ensure by the use of knowledge base.

Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? The idea came to me, as I was reading, that I could use the framework presented in the book to help develop analytical skills in my students and to help them to learn to construct knowledge from data by: learning how to collect relevant data. Imagine giving workers this tool in knowledge work. Is constructing knowledge based on analysis a work. Knowledge and Meaning Making.

Everything you need to know about user guides and manuals


Even as we speak, smart technology is reshaping the way we live and work–with appliances, gadgets, and gizmos being omnipresent, a basic kind of technical knowledge is mandatory. When set to explain complex technical products and offer instructions for complicated operational tasks, user guide writers use knowledge base software systems that smart companies leverage for storing and organizing their intelligence. What is their level of technical knowledge?

Creating an Email in HubSpot


Email Performance How To Knowledge Base Using the PlatformThis instructional will explain how to send a ContentMX email template using the HubSpot Drag and Drop Email Editor. Please note: -To create marketing emails in HubSpot, you must have a Marketing Hub account with admin access. .

How do I add content to my microsite and then have that appear on my company website?


Knowledge Base Using the PlatformContent is set to appear on your microsite when it is posted to one of your networks (Facebook, LinkedIn, etc.). Edit one of your network connections and locate the option labeled “ Display on Microsite” Set this option to “Yes, show items in this network on the microsite” To publish information to your website, you have a few options: Publish to Your Blog.

Gmail Not Accepting Email Sent from Gmail Addresses


Email Deliverability Knowledge BaseGmail (and other similarly configured email providers) will no longer be accepting messages where the From domain is a Gmail address and the message originates from a non-approved Gmail mail domain server/service (which includes email marketing services like ContentMX). This is a security measure they have implemented to help reduce potential address spoofing of their mail domains.

PartnerOn Incentives


At the end of the lottery, partners will be grouped into three tiers based on the points they earned during the lottery period. Knowledge BaseLeap into 2020 Lottery. We are excited to launch “Leap into 2020,” one of many incentive programs to come. Accelerate your PartnerOn activity for a chance to win a $500, $200, or $100 gift card at the end of the lottery period, February 1, 2020 through April 1, 2020! Lottery Rules.

Displaying Content on Your Weebly Website


How To Knowledge Base Using the PlatformTo publish content for display on your Weebly website, you must first add the Microsite network to your account. Then, you will post some HTML code to your Weebly site that will display the items you post to this Microsite network. Start by opening the Gear menu and choose “Manage Networks”: On the “Manage Your Network Connections” page, click to create a new Microsite network.

Displaying Content on Your Wix Website


How To Knowledge Base Using the PlatformTo publish content for display on your Wix website, you must first add the Microsite network to your account. Then, you will post some HTML code to your Wix site that will display the items you post to this Microsite network. Start by opening the Gear menu and choose “Manage Networks”: On the “Manage Your Network Connections” page, click to create a new Microsite network.

Important Steps to Configure Your Domain for Sending Email


Email Deliverability Knowledge BaseOne of the ways spam filtering systems determine if an email is spam is to check the email header to see if the server sending the email is an authorized sender. This is done by checking the DNS for the email address of the person sending the email (the FROM email domain) and seeing if that domain has given permission to ContentMX to send email on its behalf. This is known as an SPF record.

Unable to see a Facebook Page in the list of Facebook Pages I manage


Knowledge Base Using the PlatformIf you have confirmed that you have admin access to a Facebook page, but it is still not being listed as an available page when making a Facebook Network connection, this problem may be related to Granular permission as described here: [link]. People can grant app permissions for Pages and business assets they manage at the individual level.

Connecting to Hubspot to Send Email


Knowledge Base Using the PlatformThis video demonstrates how to connect your account to Hubspot so that you can send your content to your mailing list. Before you can publish your formatted messages in HubSpot, you will need to click the button below to create or update the default template in which the content will be copied and pasted. The template will first appear as a coded file in the Design Manager area: CodedFiles/Custom/email/ContentMX/ContentMX_Default_Template.html.

How can I tell if I am an administrator for my company Facebook page?


Knowledge Base Using the PlatformTo connect to a Facebook Page you need to be an Administrator for the company Facebook page. To confirm that you are an Admin on your company’s Facebook page, log into your personal Facebook account look under Pages (on the left sidebar). Look for the Your Pages section which can also be found here: [link]. If you are an Admin, your company’s Facebook page will appear in this list.

How to Sign in with Your Microsoft Login


Knowledge Base Using the PlatformDo you already have an account with ContentMX? If you already have an account, click on the Sign in with Microsoft button. You will be asked to provide your Microsoft login credentials. If you have more than one Microsoft login, you will be asked to choose one. Provide the appropriate password, and if you have enabled Two Factor Authentication you may be asked to provide a passcode as well.

How does the automatic posting schedule work and can it be adjusted?


Knowledge Base Using the PlatformThe automatic posting feature uses a posting schedule which you can adjust. This posting schedule is used by the Schedule Automatically option at the bottom of the Item Entry page, and the Auto Post setting. This schedule indicates which days and which time slots during these days will be used to determine the next posting time.

How do I make a network connection to WordPress?


Knowledge Base Using the PlatformTo connect your account to WordPress, you will need the URL of your website or blog and the username and password of a user that has rights to post new content. Our system looks for a file call xmlrpc.php on your server. If this file is not accessible or cannot be found, the connection will not work. The easiest thing to try, is to enter the URL of your website. The system will try to locate the xmlrpc.php file from there.

What are the IP addresses of your application servers so that I can whitelist them for WordPress?


Knowledge BaseCurrently requests from our application servers will come from one of the following two IP addresses: In some cases, firewalls will limit administrative requests made to WordPress to a specific set of IP addresses. If this is the case, you may see an error with the words “403 Forbidden” appear when you try to validate your WordPress connection.

Selecting and Downloading Opt-outs


Knowledge Base Using the PlatformSelecting and Downloading Contacts that Have Opted Out (Unsubscribed). Go to the Contacts area and use the Find feature to select only contacts that have opted-out. Then click the Export Selected Contacts button to download these contacts as a CSV file. The post Selecting and Downloading Opt-outs appeared first on ContentMX.

Browse Button is Missing When Uploading Images


Knowledge Base Using the PlatformThe Browse button is used for selecting and uploading images from your computer. It uses Adobe Flash to quickly and efficiently transfer images. This button should appear when you click to Upload an image. In some cases, the Browse button will not appear. This is usually the case when the web browser has disabled Adobe Flash from running. It is easy to enable Adobe Flash using instructions provided by Adobe.

Why do I need to use my personal Facebook ID to connect to our company Facebook page?


Knowledge Base Using the PlatformWhen you connect to a Facebook page, you will need to connect through a personal Facebook profile that has the rights to administer that page. Connecting through a personal profile is required because Facebook does not provide any other way to manage pages. So do not be concerned about using your personal profile. Once the connection is made, content will only be posted to the specified page and not to your profile.

Why do posts to Facebook, Google+, etc. use a different thumbnail and description from the one I provided?


Knowledge Base Using the PlatformYou may discover that when you post a web link to social media sites like Facebook, Twitter and Google+ that the thumbnail and description displayed on these sites is different from the one you specified. This happens because these social media sites (most recently Facebook) are working to combat misleading links and “fake” news.

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An Upgraded User Experience


Knowledge Base Using the PlatformA New Look and Feel. The platform has been updated to include some interface improvements that will serve both experienced and novice users. All of the same functionality remains, it’s just easier to access. Here are some of the changes you will encounter. A New Home Screen. The home screen layout has been cleaned and improved. To make a new network connection, click the Add New Connection button (with the green + icon). New Menus.

Email Deliverability FAQ


Select the “Use alternate based on a selected user” option and choose ‘ ’ as the user. It is also common for email to be blocked based on content. Most anti-spam technology has at least one component that reviews the content of the email and rates how spammy it is based on the words it contains. Email Deliverability Knowledge BaseWhy am I not receiving email that I am sending to myself?

Getting Started Guide: New Account


Knowledge Base Using the Platform getting started new userWelcome! Congratulations on creating your account! You’re going to love our easy-to-use platform and weekly episodes of vendor content. Please refer to this Getting Started guide for the basics of setting up your account. We’re here to help you, from logging in to optimizing your sharing. Email us at if you need help, or to connect with our Client Success Team. Log into your account.

Data Catalog


Build and maintain a knowledge base of your data landscape effortlessly. Connect your data sources and let AI and automated algorithms do the rest. Platform

Five Knowledge Management Tools to Elevate Your CX


Using technology like a well-designed knowledge base platform can significantly improve your customer support system, helping you deliver a great CX. The importance of knowledge management for customer experience. How does a knowledge management system work? Bot Knowledge.

Creatopy Is One. Where We Are Now and What The Future Holds


With over 13 years of experience in this industry, we were confident our knowledge base was solid. 2 minutes read February 8 is our day—the day Creatopy was launched in 2021.

HubSpot Service Hub: Close the Sales, Marketing, and Service Gap

SmartBug Media

The HubSpot service hub offers a suite of tools, including chat, tickets, knowledge base articles, surveys, and reporting. If you have the same issue or question arise repeatedly, HubSpot service hub allows you to resolve it via a knowledge base article.

MarketingTracker 5.22


If you are already using MarketingTracker, you can log into the Knowledge Base to read the full release notes and find other learning resources such as videos and quick reference documents. Selected Plot line.

How PagerDuty Enables Organic Community Growth with Influitive Public Discussions and Content


It’s a great opportunity for advocacy and community managers to showcase best practices, knowledge base content, and product updates, all while creating a recruitment tool for their […].

Why Customer Self-Service Is the Future of Support


Business websites should offer a support area with frequently asked questions and knowledge base articles that include step-by-step directions. Knowledge Base or FAQ. A good example of a knowledge base can be found on Microsoft’s website.

What's the Deal with HubSpot’s Offline Contact Creation

Marketing Envy

Here is an excerpt from HubSpot’s knowledge base article regarding the subject: As you may be aware, ad blockers are used by the visitors themselves to block certain web requests.