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Mitel makes customer experience Talkative

Martech

” ChatGPT is running in the background, but the answers are coming from Healthspan’s own knowledge base. ” As a vendor of health-related products and services, Healthspan takes responsibility for its own knowledge base. The benefit?

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Customer experience management in the age of agentic AI

Martech

” One challenge businesses will face in pursuing this path is that it will need to have its knowledge base in order for the AI agents to be successfully trained. Two years ago, said Wartgow, Oracle completely rebuilt the knowledge base in Oracle Fusion Cloud. Shall we just turn that into a knowledge article?

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8 Contact Center Automation Trends to Watch for in 2025

Salesforce Marketing Cloud

Knowledge management Knowledge base articles have long been an important tool for both support teams and customers. With AI coming to the fore, knowledge articles now have an additional function: they help train your AI! And they’re also needed for automation – as discussed above, knowledge in particular is essential.

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Why the Talent Gap in Programmatic Matters for Your Business—& How to Address It

Choozle

Choozle Knowledge Base : The Choozle Knowledge Base is a comprehensive, on-demand resource that provides teams with detailed guides, FAQs, and step-by-step instructions to navigate the complexities of programmatic advertising.

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success—with little more than a few CSM calls (if they’re a large enough account to have one), and a knowledge base to get them there.

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Give Your Reps an AI-Powered Boost with Service Replies

Salesforce Marketing Cloud

Contextual and Grounded Responses: Contextual prompts are based on the conversation, while grounded prompts are based on information from your knowledge base and other related records. The system works by ingesting and indexing your knowledge base , which includes articles, FAQs, and other relevant information.

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First response time: How to win over customers with quick replies

Sprout Social

Build a solid knowledge base so team members can find information quickly A comprehensive knowledge base enables your team to quickly find any information they need to resolve customer issues efficiently. This frees up your customer service teams to deal with more complex problems.