INDUSTRY INSIGHTS YOUR PEERS ARE READING
This week we want to highlight one of our favorite resources: the SnapApp Knowledge Base. Thus, we do our best to ensure the Knowledge Base is your go-to spot for help. Where’s this knowledge? What are the sections of the Knowledge Base? MORE
T he last decade in the business world has brought out knowledge management as one of the burning concepts among both small and large sized enterprises. In the era of millennials and skyrocketing development of mind-blowing technological solutions, all serious businesses and organizations have realized that the employees’ knowledge, reflected in their expertise, has become their crucial asset. rewarding the most active and knowledgeable people in the community. MORE
“Resources” may often be found under vendor “Learning Centers,” “Knowledge Base,” or other education-related headings and terminology. This year one of KoMarketing’s priorities is the creation of more cross-training opportunities for team members. In learning new skills, members of the KoMarketing team ultimately become better digital marketers, better support client programs, and the organization. MORE
To optimize information sharing, an omni-channel support strategy requires several components, including a self-service knowledge base customers can access 24/7 to get the answers they need. Guest post by Robert C. Johnson. MORE
A great way to make information readily available to all of your customer service representatives is to use a knowledge base software such as the one offered by Kayako. However, you might be wondering what a knowledge base software is in the first place. MORE
In addition to marketing and selling to customers with video, Technical Support has found three key areas to increase customer satisfaction of our services: Personalized Customer Engagement, Knowledge Management, and. Knowledge Management. The expectations of customers are changing. MORE
Knowledge Base Using the PlatformWhen you connect to a Facebook page, you will need to connect through a personal Facebook profile that has the rights to administer that page. Connecting through a personal profile is required because Facebook does not provide any other way to manage pages. So do not be concerned about using your personal profile. Once the connection is made, content will only be posted to the specified page and not to your profile. MORE
A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks. MORE
Knowledge BaseCurrently requests from our application servers will come from one of the following two IP addresses: 104.130.134.52 104.130.134.136. In some cases, firewalls will limit administrative requests made to WordPress to a specific set of IP addresses. If this is the case, you may see an error with the words “403 Forbidden” appear when you try to validate your WordPress connection. MORE
An overwhelming 91 percent in those studies also said they would use a company’s knowledge base if it was available and tailored to meet their needs.” By Kirsten Foon, Senior Marketing Manager, Digital Experience, Oracle. I’ll be honest. MORE
In today’s technology and data-rich environment, knowledge-based systems are a common solution. According to a Global Deloitte survey, over 80% of Deloitte Knowledge users indicate that sharing knowledge leads to competitive advantage and adds real client value. MORE
Knowledge Base Using the PlatformThe automatic posting feature uses a posting schedule which you can adjust. This posting schedule is used by the Schedule Automatically option at the bottom of the Item Entry page, and the Auto Post setting. This schedule indicates which days and which time slots during these days will be used to determine the next posting time. MORE
Knowledge Base Using the PlatformA New Look and Feel. The platform has been updated to include some interface improvements that will serve both experienced and novice users. All of the same functionality remains, it’s just easier to access. MORE
A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. Let’s take a look at some knowledge base basics and how it can help you stay ahead of the competition. MORE
In a disturbing trend, Google appears to be focusing more on retaining visitors then referring them to our websites, as evidenced by Google’s transition from a mere search engine to a knowledge base of snippets, excerpts, and tools. Guest post by Imran Khan. MORE
” Community and peer-to-peer interaction can play as big of a role in a successful self-service model as a knowledge base. Have you ever wondered if there was a better place to grab a burger or a quicker way to get somewhere you frequent? MORE
Building a content library for sales enablement is a powerful way to educate and nurture potential customers , clarify value proposition, execute account-based marketing tactics, and ultimately, expedite the sales cycle. MORE
Back Button: one of the most commonly requested features from SnapApp customers, this button allows users in Canvas or Question-based content types to navigate back through any page of the app with the click of a button. MORE
Knowledge Base Using the PlatformThe Browse button is used for selecting and uploading images from your computer. It uses Adobe Flash to quickly and efficiently transfer images. This button should appear when you click to Upload an image. In some cases, the Browse button will not appear. This is usually the case when the web browser has disabled Adobe Flash from running. It is easy to enable Adobe Flash using instructions provided by Adobe. MORE
For more information on our new features, check out the release notes section of the Knowledge Base or contact your Customer Success Manager. When a SnapApp is published, you have the option to deploy it to a SnapApp-hosted landing page. MORE
” There are only two reasons for less-than-stellar writing: (a) the writer’s lack of knowledge, or (b) the writer’s lack of attention to detail. How you write says a lot about who you are. It’s that simple. MORE
Even as we speak, smart technology is reshaping the way we live and work–with appliances, gadgets, and gizmos being omnipresent, a basic kind of technical knowledge is mandatory. When it comes to managing technical knowledge, they are extremely helpful. MORE
Self-service support is a quick and easy way to improve relationships with your customer base. Build an online knowledge base: A Forrester Research study shows customers make the most frequent use of knowledge bases compared to other self-service channels ( source ). MORE
“The Software Labs at Capterra recently released a new report that lists marketing automation software based on ease of use,” said Rachel Wille Senior Product Research Analyst at Capterra, a place that reviews marketing software. MORE
There are a few important similarities between knowledge management and social media. Knowledge management is what your company, or what your superiors want you to know, based on what they deem is crucial for your work. MORE
Knowledge Base Using the PlatformTo connect to a Facebook Page you need to be an Administrator for the company Facebook page. To confirm that you are an Admin on your company’s Facebook page, log into your personal Facebook account look under Pages (on the left sidebar). Look for the Your Pages section which can also be found here: [link]. If you are an Admin, your company’s Facebook page will appear in this list. MORE
We hope that the wide range of topics allowed participants to expand their knowledge base in diagnostic marketing. Earlier this week, Kaon had the pleasure of sponsoring DxMA’s global marketing summit which highlighted disruptive technology talks and global market briefings. MORE
For more information on October’s new features, check out the release notes section of the Knowledge Base or contact your Customer Success Manager. October saw a huge release for SnapApp with the ability to create custom themes for all of our customers. MORE
Typically, your knowledge base doesn’t sit in the same department as the people that have the skills to create compelling content (usually marketing). That way, you can tap into their brain and get the knowledge out in a format that is easy to transcribe. MORE
Focus on technology as a way to enable good people to deliver great results , not just focus on buying technology to try and solve problems (many of which are organisational or knowledge based problems). MORE
Realizing that user or customer engagement can ensure success, businesses worldwide recognized it as a lucrative opportunity to extend reach and clientele base. Understanding the relevance of knowledge management. The benefits of having a knowledge base are many. MORE
Is constructing knowledge based on analysis a work literacy skill? The idea came to me, as I was reading, that I could use the framework presented in the book to help develop analytical skills in my students and to help them to learn to construct knowledge from data by: learning how to collect relevant data. Imagine giving workers this tool in knowledge work. Is constructing knowledge based on analysis a work. Knowledge and Meaning Making. MORE
Your site’s knowledge base should evolve with your market, product, and company. When it comes to finding, monitoring, and curating niche questions to cover in your knowledge base, here are my three favorite tools: Twitter is one of my favorite search operators. MORE
Knowledge Base Using the PlatformSelecting and Downloading Contacts that Have Opted Out (Unsubscribed). Go to the Contacts area and use the Find feature to select only contacts that have opted-out. Then click the Export Selected Contacts button to download these contacts as a CSV file. MORE
Knowledge Base Using the PlatformYou may discover that when you post a web link to social media sites like Facebook, Twitter and Google+ that the thumbnail and description displayed on these sites is different from the one you specified. This happens because these social media sites (most recently Facebook) are working to combat misleading links and “fake” news. MORE
I did a campaign years ago for a company that used a knowledge base, which is like a database on 3-D multi-media steroids. A knowledge base can incorporate audio, video, graphics, as well as text and numbers and store it in an unstructured repository. MORE
Knowledge Base Using the PlatformTo connect your account to WordPress, you will need the URL of your website or blog and the username and password of a user that has rights to post new content. Our system looks for a file call xmlrpc.php on your server. If this file is not accessible or cannot be found, the connection will not work. The easiest thing to try, is to enter the URL of your website. The system will try to locate the xmlrpc.php file from there. MORE
Knowledge Base Using the PlatformDo you already have an account with ContentMX? If you already have an account, click on the Sign in with Microsoft button. You will be asked to provide your Microsoft login credentials. MORE
You can also find a link to LiveIntent’s Reporting Overview in Knowledge Base here. On Thursday, August 16th, Product Specialist Tyler Mattis hosted a webinar on LiveIntent reporting features, including new reporting navigation, new metrics, and a sneak peek at upcoming features. Below is a recording of the webinar, including a platform demo. If you have any further questions, please reach out to your account team or Contact Us here. MORE
Knowledge Base Related Topics Biznology
NOVEMBER 17, 2016
A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. Let’s take a look at some knowledge base basics and how it can help you stay ahead of the competition.
Biznology
OCTOBER 22, 2018
A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks.
Altitude Branding
NOVEMBER 13, 2018
A great way to make information readily available to all of your customer service representatives is to use a knowledge base software such as the one offered by Kayako. However, you might be wondering what a knowledge base software is in the first place.
SnapApp
DECEMBER 4, 2015
This week we want to highlight one of our favorite resources: the SnapApp Knowledge Base. Thus, we do our best to ensure the Knowledge Base is your go-to spot for help. Where’s this knowledge? What are the sections of the Knowledge Base?
Advertisement
Content based 2. Training based. Technology based. Sales enablement which is content based involves the provision of useful assets. and collateral to sales teams, increasing their knowledge base and allowing them. the same access to knowledge, tools and tips.
Biznology
MAY 25, 2017
There are a few important similarities between knowledge management and social media. Knowledge management is what your company, or what your superiors want you to know, based on what they deem is crucial for your work.
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Biznology
FEBRUARY 20, 2017
Realizing that user or customer engagement can ensure success, businesses worldwide recognized it as a lucrative opportunity to extend reach and clientele base. Understanding the relevance of knowledge management. The benefits of having a knowledge base are many.
Biznology
FEBRUARY 8, 2017
Even as we speak, smart technology is reshaping the way we live and work–with appliances, gadgets, and gizmos being omnipresent, a basic kind of technical knowledge is mandatory. When it comes to managing technical knowledge, they are extremely helpful.
ContentMX
OCTOBER 9, 2018
Knowledge Base Using the PlatformDo you already have an account with ContentMX? If you already have an account, click on the Sign in with Microsoft button. You will be asked to provide your Microsoft login credentials.
ContentMX
MARCH 20, 2018
Knowledge Base Using the PlatformThis video demonstrates how to connect your account to Hubspot so that you can send your content to your mailing list.
ContentMX
SEPTEMBER 13, 2018
Knowledge Base Using the PlatformThe automatic posting feature uses a posting schedule which you can adjust. This posting schedule is used by the Schedule Automatically option at the bottom of the Item Entry page, and the Auto Post setting. This schedule indicates which days and which time slots during these days will be used to determine the next posting time.
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ContentMX
FEBRUARY 8, 2017
Knowledge Base Using the PlatformSelecting and Downloading Contacts that Have Opted Out (Unsubscribed). Go to the Contacts area and use the Find feature to select only contacts that have opted-out. Then click the Export Selected Contacts button to download these contacts as a CSV file.
ContentMX
AUGUST 13, 2018
Knowledge Base Using the PlatformTo connect your account to WordPress, you will need the URL of your website or blog and the username and password of a user that has rights to post new content. Our system looks for a file call xmlrpc.php on your server. If this file is not accessible or cannot be found, the connection will not work. The easiest thing to try, is to enter the URL of your website. The system will try to locate the xmlrpc.php file from there.
ContentMX
APRIL 10, 2018
Knowledge Base Using the PlatformTo connect to a Facebook Page you need to be an Administrator for the company Facebook page. To confirm that you are an Admin on your company’s Facebook page, log into your personal Facebook account look under Pages (on the left sidebar). Look for the Your Pages section which can also be found here: [link]. If you are an Admin, your company’s Facebook page will appear in this list.
ContentMX
FEBRUARY 2, 2017
Knowledge Base Using the PlatformA New Look and Feel. The platform has been updated to include some interface improvements that will serve both experienced and novice users. All of the same functionality remains, it’s just easier to access.
ContentMX
JULY 17, 2017
Knowledge BaseCurrently requests from our application servers will come from one of the following two IP addresses: 104.130.134.52 104.130.134.136. In some cases, firewalls will limit administrative requests made to WordPress to a specific set of IP addresses. If this is the case, you may see an error with the words “403 Forbidden” appear when you try to validate your WordPress connection.
ContentMX
JUNE 15, 2017
Knowledge Base Using the PlatformThe Browse button is used for selecting and uploading images from your computer. It uses Adobe Flash to quickly and efficiently transfer images. This button should appear when you click to Upload an image. In some cases, the Browse button will not appear. This is usually the case when the web browser has disabled Adobe Flash from running. It is easy to enable Adobe Flash using instructions provided by Adobe.
ContentMX
AUGUST 8, 2017
Knowledge Base Using the PlatformWhen you connect to a Facebook page, you will need to connect through a personal Facebook profile that has the rights to administer that page. Connecting through a personal profile is required because Facebook does not provide any other way to manage pages. So do not be concerned about using your personal profile. Once the connection is made, content will only be posted to the specified page and not to your profile.
ContentMX
AUGUST 8, 2017
Knowledge Base Using the PlatformYou may discover that when you post a web link to social media sites like Facebook, Twitter and Google+ that the thumbnail and description displayed on these sites is different from the one you specified. This happens because these social media sites (most recently Facebook) are working to combat misleading links and “fake” news.
Webbiquity
MAY 3, 2018
In a disturbing trend, Google appears to be focusing more on retaining visitors then referring them to our websites, as evidenced by Google’s transition from a mere search engine to a knowledge base of snippets, excerpts, and tools. Guest post by Imran Khan.
Liveintent
AUGUST 22, 2018
You can also find a link to LiveIntent’s Reporting Overview in Knowledge Base here. On Thursday, August 16th, Product Specialist Tyler Mattis hosted a webinar on LiveIntent reporting features, including new reporting navigation, new metrics, and a sneak peek at upcoming features. Below is a recording of the webinar, including a platform demo. If you have any further questions, please reach out to your account team or Contact Us here.
Biznology
DECEMBER 28, 2017
T he last decade in the business world has brought out knowledge management as one of the burning concepts among both small and large sized enterprises. In the era of millennials and skyrocketing development of mind-blowing technological solutions, all serious businesses and organizations have realized that the employees’ knowledge, reflected in their expertise, has become their crucial asset. rewarding the most active and knowledgeable people in the community.
Modern Marketing
JULY 25, 2018
” Community and peer-to-peer interaction can play as big of a role in a successful self-service model as a knowledge base. Have you ever wondered if there was a better place to grab a burger or a quicker way to get somewhere you frequent?
Kaon
MAY 8, 2017
We hope that the wide range of topics allowed participants to expand their knowledge base in diagnostic marketing. Earlier this week, Kaon had the pleasure of sponsoring DxMA’s global marketing summit which highlighted disruptive technology talks and global market briefings.
Modern Marketing
JULY 5, 2018
An overwhelming 91 percent in those studies also said they would use a company’s knowledge base if it was available and tailored to meet their needs.” By Kirsten Foon, Senior Marketing Manager, Digital Experience, Oracle. I’ll be honest.
Modern Marketing
OCTOBER 20, 2016
Focus on technology as a way to enable good people to deliver great results , not just focus on buying technology to try and solve problems (many of which are organisational or knowledge based problems).
Modern Marketing
FEBRUARY 22, 2016
Building a content library for sales enablement is a powerful way to educate and nurture potential customers , clarify value proposition, execute account-based marketing tactics, and ultimately, expedite the sales cycle.
Sales Engine
AUGUST 25, 2015
Typically, your knowledge base doesn’t sit in the same department as the people that have the skills to create compelling content (usually marketing). That way, you can tap into their brain and get the knowledge out in a format that is easy to transcribe.
Modern B2B Marketing
JANUARY 18, 2018
In today’s technology and data-rich environment, knowledge-based systems are a common solution. According to a Global Deloitte survey, over 80% of Deloitte Knowledge users indicate that sharing knowledge leads to competitive advantage and adds real client value.
Zoominfo
JUNE 24, 2018
Self-service support is a quick and easy way to improve relationships with your customer base. Build an online knowledge base: A Forrester Research study shows customers make the most frequent use of knowledge bases compared to other self-service channels ( source ).
Sales Lead Insights
SEPTEMBER 4, 2015
I did a campaign years ago for a company that used a knowledge base, which is like a database on 3-D multi-media steroids. A knowledge base can incorporate audio, video, graphics, as well as text and numbers and store it in an unstructured repository.
Vidyard
JUNE 20, 2017
In addition to marketing and selling to customers with video, Technical Support has found three key areas to increase customer satisfaction of our services: Personalized Customer Engagement, Knowledge Management, and. Knowledge Management. The expectations of customers are changing.
SnapApp
NOVEMBER 28, 2016
For more information on our new features, check out the release notes section of the Knowledge Base or contact your Customer Success Manager. When a SnapApp is published, you have the option to deploy it to a SnapApp-hosted landing page.
SnapApp
OCTOBER 28, 2016
For more information on October’s new features, check out the release notes section of the Knowledge Base or contact your Customer Success Manager. October saw a huge release for SnapApp with the ability to create custom themes for all of our customers.
Venntive
JUNE 17, 2017
“The Software Labs at Capterra recently released a new report that lists marketing automation software based on ease of use,” said Rachel Wille Senior Product Research Analyst at Capterra, a place that reviews marketing software.
Content Marketing Institute
JUNE 25, 2018
Your site’s knowledge base should evolve with your market, product, and company. When it comes to finding, monitoring, and curating niche questions to cover in your knowledge base, here are my three favorite tools: Twitter is one of my favorite search operators.
SnapApp
SEPTEMBER 28, 2016
Back Button: one of the most commonly requested features from SnapApp customers, this button allows users in Canvas or Question-based content types to navigate back through any page of the app with the click of a button.
Kaon
JUNE 23, 2015
” There are only two reasons for less-than-stellar writing: (a) the writer’s lack of knowledge, or (b) the writer’s lack of attention to detail. How you write says a lot about who you are. It’s that simple.
KoMarketing Associates
JANUARY 2, 2018
“Resources” may often be found under vendor “Learning Centers,” “Knowledge Base,” or other education-related headings and terminology. This year one of KoMarketing’s priorities is the creation of more cross-training opportunities for team members. In learning new skills, members of the KoMarketing team ultimately become better digital marketers, better support client programs, and the organization.
Webbiquity
SEPTEMBER 15, 2015
To optimize information sharing, an omni-channel support strategy requires several components, including a self-service knowledge base customers can access 24/7 to get the answers they need. Guest post by Robert C. Johnson.
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