Martech

AUGUST 22, 2024

It answers user queries by accessing and processing information from the knowledge base. Helpjuice’s Swifty is an AI-powered widget for customer support. Users can search for articles, access FAQs, or engage in natural conversations with the chatbot. Intero Digital’s Intero Insight Engine is an “inspiration and action platform.”

Marketing AI 120

Marketing AI Enterprise Management Paid Search Agency Marketing Management 120

Martech

APRIL 11, 2025

Let site visitors browse and search your knowledge base in-widget. Its a simple way to increase engagement with your knowledge base and improve customer satisfaction. AI-powered A/B testing for landing pages. Get deeper call insights with expanded AI summaries. Easily identify and engage target accounts.

Hubspot 101

Hubspot Enterprise Management Best Practices Work Management 101

Tomorrow People

JUNE 9, 2025

Actions: Launch a “Story Submissions” channel in Slack or your knowledge base. Recognition fuels momentum: Showcasing internal contributions, whether it’s a rep’s pitch anecdote or a designer’s metaphor, builds morale and turns employees into advocates.

Storytelling 177

Storytelling Top of Funnel B2B Case Studies 177

Sprout Social

AUGUST 30, 2024

However, relying too much on bots and knowledge bases can lead to negative or frustrating experiences for customers. This approach reduces one-on-one interactions with reps while also serving to build out your knowledge base over time with help from your own audience. This means the best of both worlds for customers.

Work Management 127

Work Management Marketing Management Service Knowledge Base 127

Martech

OCTOBER 25, 2024

These may include: [Training Course 1]: [Brief description of the course] [Training Course 2]: [Brief description of the course] [Knowledge Base Article]: [Link to a relevant article] These resources can help you and your team troubleshoot problems more efficiently, train new users effectively, and maximize the value you get from our products.

Paid Search Agency 120

Paid Search Agency Marketing & Strategy Marketing Strategy Planning 120

SmartBug Media

OCTOBER 4, 2024

Live chat and knowledge base: Service Hub includes a live chat feature and a knowledge base for storing essential documentation. A well-maintained knowledge base provides easy access to common information, reducing the strain on your support team. The knowledge base is key for families.

Work Management 64

Work Management Marketing Management Paid Search Agency Ideal Customer Profiles 64

SEMrush

JUNE 10, 2025

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Landing Pages 115

Landing Pages Case Studies Case Study Paid Content 115

Orange Owl Blog

DECEMBER 24, 2024

Tips to Practice: Create a knowledge base: Develop an online repository with FAQs, product demos, and troubleshooting guides. Its freemium model and accessible knowledge base make it stand out.

Ethics 52

Ethics Transparency Enterprise Management Work Management 52

Martech

NOVEMBER 1, 2024

In Pega Customer Service, agents can use Pega GenAI Knowledge Buddy to reduce manual knowledge base searching and provide faster responses to customers. In Pega Sales Automation, sellers will receive Voice AI-powered suggestions and recommendations based on live conversations.

Enterprise Management 139

Enterprise Management Marketing Management Fulfillment Landing Pages 139

xiQ

AUGUST 21, 2024

Traditionally, salespeople struggled to upsell products due to a lack of comprehensive product knowledge and the time-consuming process of consulting with solution engineers. xiQ addresses this by leveraging its vast business knowledge bases to help salespeople understand both the personal and organizational challenges of their clients.

Lead Ranking 126

Lead Ranking Lead Scoring RFP B2B Thought Leadership 126

SEMrush

JULY 3, 2025

Previously, he developed the Semrush knowledge base, authoring hundreds of technical articles to grow the self-service platform by over 2,000%. Share Author Photo Luke Harsel Luke has been creating content at Semrush for over 9 years and is currently focused on product marketing for SEO tools.

SEO 114

SEO Enterprise Management Ideal Customer Profiles Work Management 114

Martech

MARCH 24, 2025

Contrast this with AI-enabled brainstorming, which can rapidly generate and evaluate hundreds, even thousands, of possibilities by tapping expansive knowledge bases and historical datasets. Typical brainstorming sessions rely on limited perspectives and rarely scratch the surface of potential solutions.

Marketing AI 120

Marketing AI Work Management Marketing Management Advertising Agencies 120

Martech

NOVEMBER 6, 2024

Use cases include creating a self-service experience by incorporating customer agents, knowledge base articles, and bots, as well as customizing chatflows with familiar HubSpot tools. The SDK helps capture essential customer data, allowing issues to be resolved quickly and efficiently.

Hubspot 116

Hubspot Enterprise Management Terms and Conditions Paid Search Agency 116

sagefrog

JANUARY 17, 2025

Bespoke strategies for high-value clients maximize retention while personalizing messaging and recommendations based on customer profiles strengthen relationships. Guided workflows, workshops, and knowledge bases empower customers to use your offerings to their full potential.

Ideal Customer Profiles 105

Ideal Customer Profiles B2B Lead Ranking Marketing Management 105

Single Grain

APRIL 25, 2025

Example : A software company might create a searchable knowledge base where users can filter documentation by product version, feature, or use case. Best for : Technical documentation, research organizations, and companies with data-heavy content.

Traffic 52

Traffic Lead Ranking Ad Building Top of Funnel 52

SEMrush

JUNE 17, 2025

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Keywords 102

Keywords Paid Search Agency Advertising Agencies Privacy Policies 102

Martech

FEBRUARY 20, 2025

It features AI-powered ticket resolution using ticket history for knowledge base creation, automatic ticket classification smart ticket routing by type, urgency sentiment. monday.com announced the general release of monday service, an enterprise service management platform.

CMS Development 92

CMS Development Enterprise Management Marketing AI Work Management 92

Acrolinx

NOVEMBER 27, 2024

You’ll need a clearly defined content creation strategy that enables your writers to supply high-quality knowledge-base articles. Step 2: Create the ultimate self-service knowledge base Great customer support is contingent on a comprehensive knowledge base. What defines a great knowledge base ?

Paid Search Agency 52

Paid Search Agency Customer Satisfaction Knowledge Base Content 52

Valasys

JANUARY 21, 2025

Key Features: Extensive lyrics and music knowledge base. An ever-growing music library that spans genres and languages. Genius Originally a platform for lyrics annotation, Genius doubles as a powerful text song finder app. Community-driven annotations for deeper insights into songs. Seamless integration with major streaming services.

Eye-Tracking 40

Eye-Tracking Knowledge Base Youtube Features 40

Hubspot

JANUARY 2, 2025

It can also help build and maintain knowledge bases using real-time customer queries and corresponding solutions. But AI can even go beyond direct customer interactions to help improve the efficiency of support teams. The possible applications are endless.

Marketing AI 78

Marketing AI Work Management Marketing Management Budget Programs 78

SEMrush

JUNE 9, 2025

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AIO 117

AIO Traffic Studies SEO 117

SEMrush

JULY 4, 2025

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Work Management 106

Work Management SEO Lead Ranking Enterprise Management 106

FMG Suite

JUNE 10, 2025

Sidekick taps into FMG’s full Knowledge Base, platform resources, plus webinars, blogs, and the marketing insights of FMG thought leaders Samantha Russell and Susan Theder. Through a conversational interface, advisors can ask questions about everything from platform “how-tos” and technical support to marketing best practices.

Marketing Automation Services 52

Marketing Automation Services Efficiency Lead Ranking Lead Scoring 52

Sana Commerce

SEPTEMBER 12, 2024

Knowledge base : Create a comprehensive knowledge base with articles, tutorials, and FAQs. Community forums : Encourage customers to connect and share knowledge with each other. Knowledge bases : Create a well-organized library of articles, FAQs, and tutorials. Give them the tools to do just that.

Work Management 52

Work Management Service B2B Churn Rate 52

Orange Owl Blog

MARCH 5, 2025

Actionable Tips: Build a knowledge-base-driven chatbot that pulls data from FAQs, help docs, and tutorials. Whether its answering FAQs, guiding users through product demos, or providing document downloads , chatbots ensure round-the-clock assistance. Implement a chatbot with multi-language support for global B2B clients.

Enterprise Management 59

Enterprise Management B2B Marketing Work Management Marketing & Strategy 59

Acrolinx

DECEMBER 6, 2024

This makes sure every piece, from knowledge base articles to product documentation, reinforces your brand identity. Without guardrails, AI writing tools may produce generated output that deviates from your brands tone or uses unapproved language.

Marketing AI 52

Marketing AI Creativity Tools Enterprise Management 52

Salesforce Marketing Cloud

MAY 23, 2025

So we expanded its knowledge base, adding Developer Portal content, Slack content, and more. Today, Agentforce handles hundreds of thousands of conversations per week and were still modifying it based on feedback. As we scaled and usage grew, we saw gaps in certain areas – like developer-related questions.

Tips 106

Tips Paid Search Agency Knowledge Base Planning 106

SEMrush

JULY 9, 2025

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Statistics 136

Statistics Google AIO Paid Search Agency 136

Orange Owl Blog

DECEMBER 16, 2024

Actionable Steps: Develop comprehensive, easy-to-navigate knowledge bases and FAQ sections. Example: A commercial construction company could provide an online tool for potential clients to estimate project costs and timelines based on various inputs. B2B GTM Predictions No.

Marketing Analytics Tools 52

Marketing Analytics Tools Marketing Automation Services Enterprise Management Trends 52

Hubspot

MARCH 21, 2025

We offer curated support like technical docs and knowledge bases so even niche players can plug in effectively. At the same time, we do set standards. We expect each partner to maintain high-quality service and represent HubSpots offerings accurately, says ODowd.

Advertising Agencies 41

Advertising Agencies Enterprise Management Marketing Automation Services Work Management 41

Salesforce Marketing Cloud

DECEMBER 18, 2024

Your technicians are fully supported by AIs in-depth access to your knowledge base. Your management makes better decisions based on AI-powered analysis of your operations, delivered to you from tools like Salesforces Field Service Intelligence. Your customers reap the benefits, too.

Work Management 94

Work Management Service Knowledge Base Automation 94

SEMrush

MAY 30, 2025

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Copywriting 98

Copywriting Marketing AI Budget Programs Tools 98

SEMrush

JUNE 19, 2025

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Traffic 116

Traffic Marketing Websites Paid Social Agency Advertising Agencies 116

Salesforce Marketing Cloud

MARCH 20, 2025

Customers receive accurate, context-aware responses based on Wileys knowledge base and trusted CRM data. Wiley , a global publisher and trusted leader in research and learning, is improving the efficiency of its customer service with Agentforce. Check out more of Wileys story below. 1-800Accountant is another good example.

Paid Search Agency 124

Paid Search Agency Marketing AI Lead Ranking Companies 124

Martech

SEPTEMBER 19, 2024

Features include content editor, GitHub integration, automated knowledge base management and custom AI agents. It can produce high-quality content for developer audiences, including blog posts, tutorials, landing pages, and technical documentation at scale.

Marketing AI 62

Marketing AI Enterprise Management Mobile Advertising Marketing Management 62

Single Grain

APRIL 27, 2025

Data Analysis and Business Intelligence Data Processing: Cleaning, transforming, and analyzing large datasets Report Generation: Creating comprehensive business reports with visualizations Competitive Analysis: Gathering and synthesizing information about competitors Software Development Code Generation: Writing and optimizing code based on requirements (..)

Marketing AI 52

Marketing AI Work Management Marketing Management Marketing Automation Services 52

SEMrush

JUNE 27, 2025

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Enterprise Management 70

Enterprise Management Planning Paid Search Agency Work Management 70