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How Greyhound used SurveyMonkey to increase their CX survey response rate by over 400%

ClickZ

Greyhound increased their survey response rate to 94%, up from 18%, by reducing the number of survey questions and following up with customers via email post-trip. The changes implemented with SurveyMonkey helped station managers reduce comment review time from three hours to three minutes.

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How Greyhound used SurveyMonkey to increase their customer survey response rate by over 400%

ClickZ

Greyhound increased their survey response rate to 94%, up from 18%, by reducing the number of survey questions and following up with customers via email post-trip. The changes implemented with SurveyMonkey helped station managers reduce comment review time from three hours to three minutes.

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5 Steps to Finding the Best Rating-and-Review Sites for Your Business

Convince & Convert

However, ratings and reviews consistently affect your bottom line in the same way, no matter what’s happening in your market. Managing the rating-and-review sites that are driving (or not driving) sales for your business can help you get business more reliably. How to Find the Top Rating-and-Review Sites.

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How to Measure Your Small Business’s Marketing Success

Marketing Insider Group

For instance, if your overarching goal is to increase sales, then your marketing goal could be to generate more leads or improve your conversion rates. For instance, if your organic search rate is low, check that your content is optimized for the right keywords and has proper on-page SEO elements. Make sure your goals are measurable.

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Why it’s time to rethink your feedback emails and how to do it right

Martech

Which of the three statements below comes closest to your view when it comes to email surveys and review requests: A. Because a recent debate in an online email marketing community over resending feedback requests like email surveys and purchase reviews got me thinking about broader issues. The boss told us to do it.

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Email outreach for marketers: Measuring and optimizing performance

Martech

Metrics to measure email outreach Here’s an overview of the core metrics we use to track outreach performance: Deliverability rate This metric is about ensuring your emails reach your recipient’s inbox. Strive for a rate of 95% or higher. Response rate A healthy response rate indicates that your content resonates with your audience.

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Email newsletter guide: Performance Optimization and analytics best practices (Part 3 of 3)

SmartBrief - Marketing

Maximize email newsletter performance With the benefits of A/B testing and segmentation, response rates should be optimized. Use analytics tools to track your open rates, click-thru rates and unsubscribe rates. Email hygiene is essential to ensure your email newsletter response rates are optimal.