How Greyhound used SurveyMonkey to increase their CX survey response rate by over 400%
ClickZ
DECEMBER 9, 2019
Greyhound increased their survey response rate to 94%, up from 18%, by reducing the number of survey questions and following up with customers via email post-trip. The changes implemented with SurveyMonkey helped station managers reduce comment review time from three hours to three minutes.
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