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Top Customer Retention Strategies for B2B Marketers in 2023

Marketing Insider Group

If you fail to do so or constantly change your brand, you’ll naturally lose trust with existing customers and stall trust-building with prospects. There are several ways to monitor feedback, including surveys or focus groups, online reviews, and general communication. If you consistently deliver, trust will follow.

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The comprehensive marketer’s guide to brand research

Tomorrow People

When performed correctly, it can help you uncover your most valuable differentiators (at least, in the eyes of prospective buyers, customers, and clients). Focus groups Compared to surveys, focus groups are a much less scalable method of brand research—so getting large amounts of standardised data shouldn’t be the goal here.

Research 156
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The comprehensive marketer’s guide to brand research

Tomorrow People

When performed correctly, it can help you uncover your most valuable differentiators (at least, in the eyes of prospective buyers, customers, and clients). Focus groups. Compared to surveys, focus groups are a much less scalable method of brand research—so getting large amounts of standardised data shouldn’t be the goal here.

Research 156
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Translating Online Behavior into Meaningful Conversation (Part One)

ANNUITAS

They’re risking the user experience by asking prospects for information that has already been given, and prospects feel the friction. Salespeople today spend, on average, one full workday per week researching their prospects. As prospects engage with marketing materials, their interactions are collected and stored.

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Capturing Your Buyers’ Most Meaningful Online Behavior

ANNUITAS

They’re risking the user experience by asking prospects for information that has already been given, and prospects feel the friction. Salespeople today spend, on average, one full workday per week researching their prospects. As prospects engage with marketing materials, their interactions are collected and stored.

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3 kinds of data to optimize digital events

Martech

During the planning phase, research your customers and prospects to inform the kind of sessions and experiences to include in your event. Here are some research tools and tactics to use before the event: CRM systems Surveys Focus groups Social media Community forums Previous events Digital content (webinars, whitepapers, etc.)

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How to Understand Your Audience and Tweak Your Content Strategy Accordingly

Marketing Insider Group

The CEB Challenger Customer work does an excellent job highlighting the importance of helping prospects quantify the cost of their status quo, relative to those business problems. Most organizations focus on the gain customers will realize after buying their solution. By definition, there is no formal buying decision process to start!