Survey: Most Marketers Planning to Use Customer Journey Maps in the Future
KoMarketing Associates
OCTOBER 15, 2020
Ascend2 recently published the results of the “Customer Journey Mapping Survey,” and statistics showed that most marketers (30%) are at least planning to create and utilize journey maps in the future. As a result, more are mapping the customer journey, and new research suggests that this tactic is here to stay.
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