Running a Contact Center from the Inside Out

Televerde

This Q&A with Vince Barsolo, Televerde’s Senior Vice President of Operations, highlights the company’s unique contact center operations model that is located behind the bars of multiple correctional facilities. In the News Contact Center CRM in the news Vince Barsolo

Reclaim your LinkedIn connections as contact emails via download your data

Biznology

In this article, I will reconnect you with your LinkedIn Contacts— Connections — in a format you can use: first name, last name, company, position, and—most importantly— email address. Back on July 23, 2015, LinkedIn removed its contact export tool.

Constant Contact Colocates with Small Business Customers

Paul Gillin

I often use Constant Contact’s Twitter and Facebook profiles as models for other B2B companies to follow. Less than 10% promotes Constant Contact products. They also get free meeting space and priority support from Constant Contact’s support team.

4 Signs Your Customer and Contact Database Needs Help

Zoominfo

The skeletons of old contacts keep piling up and cluttering your operations. These inactive contacts are hurting your campaigns and skewing your results. When a lead comes in, the name automatically gets entered into your contact database.

Not Too Late: Last-Minute Steps towards GDPR Compliance for B2B Marketers

Speaker: Howard J. Sewell, President, Spear Marketing Group, and Anne Angele, Senior Marketing Automation Specialist, Spear Marketing Group

Surveys show that most US-based B2B marketers are still woefully unprepared, even though the regulation affects not only any company actively doing business in Europe, but anyone even communicating with European contacts in his/her marketing database.

ReachForce Partners with Oceanos to Deliver Highest Quality Marketing Contact Enrichment

Reachforce

Lead Retargeting – How to Revitalize Your B2B Contact List

Great B2B Marketing

While marketing to fresh prospects is certainly important, there may be a gold mine available right beneath your feet – your existing contact list. There are many good reasons to focus on lead retargeting, including: Assuming you have good contact information, remarketing usually costs a lot less than marketing to fresh prospects. On both a cost and effort basis, retargeting your contact list should be much more effective than first-time marketing. Other opt-in contacts.

Top tools to keep your contacts in order. in theory

Biznology

I’m always struggling with my contacts. 23,515 on my Gerriscorp.com Google Apps account and an infinity of bloated contacts that are doubling, tripling, and quadruplicating our of control. Recommend as long as you don’t mind spamming all your business contacts.

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How Do Your Contact Engagement Initiatives Stack Up? [CHART]

Modern Marketing

by Joel Rothman | Tweet this To make the most of every contact interaction, it’s critical for marketers to consider how activities transpire across the entire funnel. Contact activity is an important metric in terms of Marketing Qualified Lead (MQL) generation and conversion.

Why That Bargain Contact List You Bought is a Sales Dead End

DiscoverOrg

In fact, we see some pretty bold promises made by bargain contact lists. However, unless you are getting contact lists that have been verified as qualified leads, you’ll find soon enough that this is your own too-good-to-be-true deal. Here are just a few ways that unverified bargain contact lists can lead to sales drought rather than providing that rainmaker resource you wanted. Email marketing providers take the quality of your contact lists seriously.

Your Guide to a Healthy Contact Database [Infographic]

Zoominfo

Just as a healthy human requires certain things to thrive, so does your sales and marketing contact database. Key Takeaways for Your Customer and Contact Database. Your guide to a healthy customer and contact database. For more information about ZoomInfo, contact our sales team.

The Contact Center in 2017: Takeaways from the Aspect Analyst Summit

Aberdeen CMO Essentials

Given that, it’s surprising to see how many contact center practitioners forget or simply ignore the impact of agents on the customer experience. With this in mind, we highly encourage all contact centers aiming to deliver omni-channel interactions to start with the basics.

4 Steps to Re-Engage Stale Contacts

Modern Marketing

So, you are starting the year with a huge database of contacts. It is no secret that not all contacts in your database are equal. So here are 4 steps you can follow to re-engage your stale contacts: 1. Determine who classifies as a stale contact.

Contact center priorities: the dawn of a new age in customer engagement

i-Scoop

In this interview Paul weighs in on why and how contact centers need to catch up with the digital reality – or die. Paul Scott is Senior Director, Customer Experience Consulting, at Dimension Data.

How to Nurture Contacts Beyond the Inbox

Modern Marketing

Just as importantly, marketers can apply this multi-channel nurturing approach to both anonymous and known contacts. Here’s what you need to know: Nurture Known Contacts Beyond the Inbox.

4 Steps to Re-Engage Stale Contacts

Modern Marketing

So, you are starting the year with a huge database of contacts. It is no secret that not all contacts in your database are equal. So here are 4 steps you can follow to re-engage your stale contacts: 1. Determine who classifies as a stale contact.

New Infographic - Contact Forms for the Marketing Ninja (Minja)

Everything Technology Marketing

Check out this great new infographic about contact forms. Thank you Lisa Margetis at SingleHop

AI Has Its Place – And It’s Not Going To Replace Your Contact Center Rep

Televerde

Rumors of jobs being lost to robots and machines that can perform them more efficiently and for less cost have made their way into a world into which Televerde operates: the contact center.

Which Industries are Turning Cookies into Contacts? [CHART]

Modern Marketing

Which Industries are Turning Cookies into Contacts? Targeting & Segmentation chart of the week contacts cookies engagemet life sciences manufacturing nonprofit product awareness web site visitors

Introducing More Flexible Salesforce Workflows with Duplicate SFDC Contact Support

Outreach

As a first step, we’re releasing the ability to change the prospect’s mapping in Outreach to a different matching Salesforce contact. Business processes can result in multiple leads or contacts with the same email address in Salesforce. Often, it's because the leads or contacts need to be engaged by different reps, or multiple reps are selling across different product lines. There’s no such thing as a one-size-fits-all solution for sales teams.

Tips to Re-Engage and Get Those Cold Contacts Warm Again [New Guide]

Modern Marketing

by Jonathan Riemer | Tweet this While it’s always a good practice to clean out your database from time to time, you can bet there are always some valuable contacts hidden amongst the stale. Still concerned about how to map out your strategy to warm up your cold contacts?

Televerde Selects Melbourne, Australia for Asia-Pacific Headquarters and Contact Center Location

Televerde

Televerde has selected Melbourne, Australia as the home of its Asia-Pacific headquarters and contact center. We’re thrilled that Televerde has chosen to base its Asia-Pacific headquarters and contact center in Melbourne, and create nearly 80 new jobs. Media Contact: .

CAUTION: Your Silent Contacts Have Something to Tell You

Akoonu

Marketers, let’s be realistic. You can’t always create the perfect experience for everyone. Your content consumers are not always “leads” with active needs, and they shouldn’t be treated as if they are.

Your Best Contact Just Moved Companies – What Do You Do?

Leadspace

You’ve got a great lead – one of your best contacts within your CRM and/or marketing automation platform in fact. Or do you view the contact/lead as the “buyer,” in which case all history for that contact should remain intact?

Evolutions in the contact center: live chat, social and beyond

i-Scoop

Contact centers are facing numerous challenges as customers become more expecting, display channel-agnostic behavior and use an increasing number of unstructured communication channels and data formats.

Handling Leads and Contacts Within Salesforce

LeanData

Someone asked the group if it’s better to track prospects as leads or as contacts tied to accounts. Some businesses route leads, others convert them into contacts and most do a hybrid version of both. Hot Leads — demo requests and “contact us” requests.

Handling Leads and Contacts Within Salesforce

LeanData

Someone asked the group if it’s better to track prospects as leads or as contacts tied to accounts. Some businesses route leads, others convert them into contacts and most do a hybrid version of both. Hot Leads — demo requests and “contact us” requests.

Handling Leads and Contacts Within Salesforce

LeanData

Someone asked the group if it’s better to track prospects as leads or as contacts tied to accounts. Some businesses route leads, others convert them into contacts and most do a hybrid version of both. Hot Leads — demo requests and “contact us” requests.

Handling Leads and Contacts Within Salesforce

LeanData

Someone asked the group if it’s better to track prospects as leads or as contacts tied to accounts. Some businesses route leads, others convert them into contacts and most do a hybrid version of both. Hot Leads — demo requests and “contact us” requests.

The Tipping Point and your Contact Center

Buzz Marketing for Technology

And little did he know 9 years later he would have set the stage for how many Contact Centers handle Social Media? Let me explain … Many of the most Socially advanced Contact Centers today are using tools to listen in on Conversations.

The Tipping Point and your Contact Center

Buzz Marketing for Technology

And little did he know 9 years later he would have set the stage for how many Contact Centers handle Social Media? Many of the most Socially advanced Contact Centers today are using tools to listen in on Conversations. Is Twitter the Next Channel for Contact Centers?

How to Effectively Manage Your Contacts List

PureB2B

But before sending a single email, businesses need to understand the importance of segmenting email contact lists. Here are a few ways to effectively segment your contact list and make the most out of your email marketing campaigns: Segmentation by Demographics. The most basic way to start segmenting your contacts is to use demographic data such as location, age, industry, and job level. Lifecycle stage is about identifying which stage of the sales cycle your contacts are in.

Social Media and the Contact Center for Dummies (Wiley)

Buzz Marketing for Technology

To help achieve that goal, organizations now adopt formal processes that structure how their contact centers organize, distribute, and analyze the information they collect from many channels. Use Social Media to spot issues before they hit the Contact Center!

Leads, Contacts, Accounts, and Prospects – Making Sense of It All When Using CRM and Marketing automation

Lead Liaison

If you look at most major CRMs like Microsoft Dynamics or Salesforce.com , you’ll notice a few different objects: Leads, Contacts, and Accounts. Contacts. When you’ve finally made a connection with a Lead, it’s time to convert them into a Contact.

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Location is important for your Contact Center too!

Buzz Marketing for Technology

This is really a natural extension of the next generation contact center that uses social media to provide superior customer service. We have learned a lot about how social will impact the contact center over the past few years.

How To Optimize Contact Forms for Conversions

Sales Intelligence View

Contact Forms Conversion Rate Conversions Marketing Lead This infographic, courtesy of QuickSprout, shows how such seemingly granular things like how many fields your conversion form has, or how much personal information you ask for, significantly affects how many leads you convert.

Website Call to Action; Alternatives to “Contact Us” for lead generation

NuSpark

Some examples are: Contact form filled out. Contact Us. Instead of Contact Us. Contact us today for a __ (ex: free report on 2014 commercial real estate). Here’s a question to ponder: Why did you build a website for your business?

Why Some Industries Are Better at Turning Cookies to Contacts [CHART]

Modern Marketing

Of course, achieving a high number of new identified contacts is the true end goal and this is a function of both the number of visitors and the yield. Interestingly, both Retail and Manufacturing achieve above average new identified contact addition rates.

More Evidence That Waiting Even 5 Seconds to Contact a New Sales Lead Can Be Disastrous

The Point

In my experience, most of the mental energy and strategic thinking around the practice of lead nurturing and lead management is usually applied to the goal of accelerating prospects through the sales process – from MQL to SQL, from SQL to Opportunity, and so on.

The New Type of Landing Page That Increased Our Contacts by 69%

Hubspot

But in reality, page visitors: Decided the content was not valuable enough for them to exchange contact information to see the rest of it. So, we took each of these findings and used them build two tests within Part II of the experiment, each with its own sub-hypothesis, but a shared objective: to increase net submission and contact numbers, so that they’ll surpass those of the original landing pages pointing to gated PDFs. Welcome back.