AI's Transformative Role in Customer Support and Service
CMSWire
APRIL 10, 2024
Customer service and support are on the cusp of a fundamental reimagining of how companies engage with their customers. Continue reading.
CMSWire
APRIL 10, 2024
Customer service and support are on the cusp of a fundamental reimagining of how companies engage with their customers. Continue reading.
Sprout Social
APRIL 17, 2024
These bots boost engagement by providing 24/7 support, making businesses constantly accessible. To deliver omnipresent customer support, your chatbot needs to meet your customers where they are. The post 9 Chatbot builders to enhance your customer support appeared first on Sprout Social.
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CMSWire
APRIL 10, 2024
Explore how AI is reshaping customer service, from enhancing human roles to streamlining omnichannel support. Continue reading.
Martech
APRIL 18, 2024
What type of customer support are you looking for? LLMs and the app ecosystem they support Back in the good old days, dozens of social media listening tools sprung up in hopes of helping marketers tackle the challenge of social media marketing. Integrations. Desired outputs. Do the results need to be exportable?
Advertiser: ZoomInfo
Leveraging a data provider to help identify and connect with qualified prospects supports company revenue goals by alleviating common headaches associated with prospecting research and empowers sales productivity. So what’s the problem? Many organizations fail to properly evaluate vendors during the selection process.
Martech
FEBRUARY 21, 2024
With customer support, service and experience managers rushing to embrace generative AI and increase the deployment of AI-powered conversational tools (so far, much more text than voice), here comes Gartner with a prediction: By 2028, the E.U. will mandate “the right to talk to a human” in customer support and service interactions.
Hive9
SEPTEMBER 2, 2021
With constant requests for reports, growing responsibilities and being siloed from other departments,” the report says, “ops professionals don’t have the support and resources they need to scale and empower others with data.”.
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With in-person sessions no longer feasible, many organizations are looking for alternative methods to support their salespeople. If so, you’re not alone. Sellers are relying on virtual selling more than ever.
Speaker: David Crane, Head of Content & Thought Leadership, Integrate
Why implementing an account-based marketing strategy supports GDPR-compliance efforts. Join David Crane, Head of Content & Thought Leadership at Integrate, for this deep-dive webinar and learn: How GDPR will affect demand generation and specific B2B marketing activities. May 2 2018 9:30 AM PDT 12:30 PM ET 5:30 PM GMT.
Speaker: Brynne Tillman CEO | LinkedIn Whisperer at Social Sales Link
Creating Content that Supports Sales. In this 1-hour session, Brynne Tillman from Social Sales Link will teach: What Sales Professionals Believe About LinkedIn. What Many Sales Professionals Are Doing Wrong. Profile Branding Tips for Your Sales Team. Curating Content That Converts on LinkedIn.
Speaker: Danny Nail, Sr. Director, Head of Global Account Based Marketing, SAP
It's all about understanding: understanding your customers, understanding on an organizational level what your definitions, approaches, and ideal outcomes are, and having the understanding - and support - of your stakeholders. He'll cover how to: Gain organizational support and alignment for an ABM program.
Advertiser: Showpad
Internal Showpad research reveals a day in the life of today’s sales managers and how they can lead more effectively with the right tools and support. However, they often face a number of challenges, starting with a lack of training and preparation for their responsibilities to overseeing large, globally-dispersed teams.
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If your role includes supporting sellers, then this in-depth sales enablement guide is for you! Discover valuable insights and practical steps on how to: Adjust your tactics to deal with the impact of 2020. Keep remote onboarding and training engaging (including SKO). Deliver content and tools sellers will love.
Advertiser: ZoomInfo
The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data). How AI-powered analytics are leading to more intriguing and satisfying customer interactions.
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
How to successfully enable your customer support team to be proactive with handling online customer feedback.and more! Tune into the webinar to learn: What specific channels do customers go for feedback. 8 golden nuggets for responding to negative reviews. Best practices for monitoring and managing online reviews.
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