Martech

APRIL 11, 2022

A separate Gartner survey found that this can increase customer loyalty by as much as 9%. A full 66% of B2C customers and 82% of B2B customers who are contacted for proactive customer service follow up with the company, according to a new Gartner survey. Most of which can be handled through automated channels. Why we care.

Planning 99

Planning Allocation Service Gartner 99

Salesforce Marketing Cloud

NOVEMBER 29, 2023

Channel sales types Benefits of a channel sales model Drawbacks of a channel sales model — and how to counteract them How to develop and execute a channel sales strategy Empower your partners and grow From personalized portals to AI-powered lead routing, see how Partner Relationship Management can help you. Potential conflicts.

Enterprise Management 111

Enterprise Management Work Management Advertising Channels Marketing Management 111

SmartBug Media

MARCH 27, 2024

Turn to custom surveys, feedback forms, community groups, and HubSpot’s fully integrated CRM. Surveys and Questionnaires Customizable and direct, surveys are the most common tool for assessing customer satisfaction. Tools for Effective Metric Tracking Not sure where to start measuring customer satisfaction ? Image source.

Marketing Analytics Tools 59

Marketing Analytics Tools Customer Satisfaction Lead Ranking Lead Scoring 59

Marketing Insider Group

APRIL 6, 2021

Another idea is to have a live chat functionality on your website or an online portal where your team can answer questions and address concerns promptly. According to a recent survey, 96% of customers would continue to buy from companies that apologize and rectify a negative situation. Source: Survicate.

Top of Funnel 336

Top of Funnel Work Management Marketing Management Content Marketing 336

Top Rank Marketing

MARCH 20, 2024

In an October 2022 survey by Hootsuite , many more Twitter users said they use the platform to “keep up to date with news and current events” than for any other purpose (61.2% These days, many customers aren’t interested in sending emails to support or going through an online portal to get answers to their questions and concerns.

Twitter 99

Twitter B2B Marketing B2B Bandwidth 99

Martech

FEBRUARY 8, 2024

Status: Live Applicable HubSpot Hubs: Marketing Hub Applicable HubSpot Tiers: Starter, Professional, Enterprise Take the MarTech Salary and Career Survey From AI to layoffs, it’s been quite a year. Please take our short survey so we can tell you the state of martech salaries and careers. How has it been for you?

Enterprise Management 104

Enterprise Management Sales Qualified Leads API Hubspot 104

SmartBug Media

APRIL 26, 2022

Features like help desk automation, a knowledge base, surveys (including net promoter scores, or NPS), ticketing, and customer portal service as effective tools to measure experience and to pinpoint what needs improvement. HubSpot Sales & Service Tools You Can Use for Customer Retention & Renewals.

Enterprise Management 98

Enterprise Management Hubspot Work Management Marketing Management 98

Zoominfo

FEBRUARY 3, 2022

According to the Havas’ Meaningful Brands Report , a survey of 395,000 consumers found that 75% of brands could disappear and be easily replaced. These options give your customers the freedom to learn at their own pace, along with an easy self-service portal if future problems arise.

Zoominfo 100

Zoominfo Customer Satisfaction Paid Search Agency Loyalty 100

Salesforce Marketing Cloud

DECEMBER 16, 2022

To learn more about what today’s consumers want, we surveyed nearly 12,000 global healthcare consumers about their expectations of health insurance providers for our latest Connected Healthcare Consumer report. Digitizing your healthcare contact center can greatly improve the member experience — while helping you save money.

Cost 52

Cost Terms and Conditions Customer Surveys Contacts 52

Nuvi

MAY 24, 2021

Portal utilizes vast amounts of data to provide comprehensive view of customer sentiment scores for about 100K+ U.S. The Reputation Score Portal utilizes vast amounts of consumer feedback data from online channels to give decision makers a complete view of their brand health. The Reputation Score Portal is now live at repscore.com.

Correlation 52

Correlation Forrester Aggregators Touchpoints 52

EveryoneSocial

SEPTEMBER 2, 2021

The Covid-19 pandemic increased the average to more than four hours in 2020, and in this 2021 survey , 46% of respondents spend five to six hours on mobile each day. The last piece of data that I’ll throw at you (for now) is this: a 2019 Pew Research Center survey found that 82% of U.S. Employee Portal Apps.

Work Management 98

Work Management Mobile Marketing Budget Programs Marketing Management 98

Martech

JANUARY 25, 2022

” That’s one takeaway from a detailed survey of influencer marketing released by influencer platform HypeAuditor. TikTok has introduced new live streaming features, an educational creator portal, and a Q&A option to promote engagement between creators and audiences.

Advertising Channels 98

Advertising Channels Campaigns Youtube Social Marketing 98

Martech

MARCH 27, 2023

HubSpot is publishing more comprehensive monthly updates outside individual portals, such as the “What’s New in HubSpot’s Software” page, previously limited to quarterly roadmaps. Standard surveys such as CSAT already had this ability. The board can also be sorted and filtered by the deal tags.

Enterprise Management 103

Enterprise Management Hubspot Terms and Conditions Sample 103

Martech

JANUARY 18, 2023

Sending out surveys. Also, you can further engage your customers by embedding Member Engagement Widgets on external portals and websites to enable loyalty program enrollment, view member loyalty information and view and enroll members in promotions. Registering a prospect for a webinar.

eCommerce 99

eCommerce Business Loyalty SMS 99

Martech

FEBRUARY 18, 2022

Some systems use a familiar organizational structure like files and folders, but the systems also allow for the curation of these assets into micro-sites or portals associated with particular business goals — products, initiatives, vertical customer types or individual customers, for example. Content personalization and distribution.

Digital Asset Management 106

Digital Asset Management Enterprise Management Work Management Marketing AI 106

B2B Marketing Directions

JULY 26, 2020

The B2B Future Shopper Report 2020 was based on a survey of 200 B2B professionals in the United States. Survey respondents represented a range of job functions and seniority levels, including purchase managers, procurement managers, and C-level executives. The survey included respondents from fourteen industry verticals.

Research 75

Research B2B Amazon Customer Surveys 75

Salesforce Marketing Cloud

MARCH 31, 2022

For some brands, an ecommerce MVP might simply be a customer portal and the ability to track orders. Consider what’s necessary for a positive experience, including customer account portals, returns workflows, and order management. Implement user surveys, send post-purchase emails, and utilize live chat to obtain responses in real-time.

eCommerce 52

eCommerce Product Merchandising Conversion Rate 52

ClearVoice

SEPTEMBER 22, 2023

For instance, you can provide AI-guided self-assessment portals or apps on your website to give customers personalized healthcare recommendations or next steps to help resolve their problems. Get first-party data about your customers by running surveys and polls.

Planning 97

Planning Paid Search Agency Content Custom Publishing 97

SmartBug Media

JULY 27, 2022

apps in the HubSpot portal? When you connect Google Search Console to your HubSpot portal, you’ll unlock more SEO tools, including being able to see the exact keywords and keyword positions individual pieces of content rank for right in HubSpot. This can ultimately cause data management hurdles. Something like that.

Hubspot 95

Hubspot Industry CMS Marketing Management Lead Ranking 95

Salesforce Marketing Cloud

FEBRUARY 6, 2023

Enable self-service through a customer portal on your site or customer-facing app. If you still don’t have clear metrics on customer satisfaction, give customers the ability to easily provide feedback through your portal, email, or text messages.

Work Management 98

Work Management Service Customer Satisfaction Efficiency 98

Sprout Social

FEBRUARY 28, 2024

How social media technology has evolved Over 5 billion people use social media worldwide, and, according to Sprout Social Q4 2023 Pulse Survey data, 42% of users expect to be present on even more networks in 2024.

Social Media 103

Social Media Work Management Marketing Management Media 103

Customer Experience Matrix

FEBRUARY 18, 2018

Some CDP vendors have added GDPR-specific features such as consent gathering, usage tracking, and data review portals. In particular, CDPs focus on first party (i.e., company-owned) personally identifiable information and use deterministic matching to ensure accurate linkages. Those are exactly what GDPR needs.

Enterprise Management 189

Enterprise Management Work Management Marketing Management Paid Search Agency 189

Sana Commerce

MARCH 28, 2022

Learn more about the benefits of B2B e-commerce from our latest customer research survey. We surveyed over 1,200 B2B buyers across industries on their e-commerce experience. Because your online sales portal won’t rely on the availability of your sales team, your digital sales channel can be available 24/7, 365 days a year.

Marketing Websites 98

Marketing Websites B2B Business Cross-Selling 98

ClickZ

OCTOBER 23, 2020

30-second summary: As per the CMO Survey Report 2020 by Deloitte, the implementation of AI and machine learning is likely to grow in three years to 3.5. The most recent AI survey by Bain and Company analyzed that organizations that make use of AI were 4.2 out of 7 in the last survey to 2.1 trillion to the global economy by 2030.

Marketing AI 145

Marketing AI Consulting Lead Ranking Automation 145

Sana Commerce

MARCH 16, 2022

A 2022 survey of more than 1,200 B2B customers showed that suppliers can meet this need for convenience and speed through an online platform. Customer portal: Your company’s first point of contact with your B2B customers. The most important requirements for digital customer portals. 24/7 access to information. Read whitepaper.

B2B 52

B2B Work Management B2B Sales Act-On 52

Cintell

MARCH 31, 2020

As per this Oracle survey , 74 percent of senior executives claimed that customer experience significantly impacts the enthusiasm of customers and turns them into loyal brand advocates. A study conducted by American Express revealed that 60 percent of survey participants were willing to pay extra for getting a better experience in return.

Marketing AI 100

Marketing AI Ideal Customer Profiles Word of Mouth Customer Satisfaction 100

Salesforce Marketing Cloud

FEBRUARY 23, 2022

Provide a website or portal featuring educational content and self-service tools. Pulse surveys can lend useful anecdotal evidence, but the numbers matter, too, so prioritize robust data reporting and analytics. Support engineers must repeatedly test the solution and provide usability feedback before the go-live date.

Enterprise Management 98

Enterprise Management Work Management Service Burn Rate 98

Ontraport

JANUARY 26, 2021

A Sales Page Is the Portal to Your Business; Make It Stellar. Automated Feedback Surveys With Ontraport. Read this use case while you set up your Smiley Survey and Testimonial Generator (page 60) to learn more about how you can benefit from collecting customer feedback with an automated survey. Read more ?. Read more ?.

Top of Funnel 59

Top of Funnel Webinar Metrics Opt-out Opt-in 59

Contently

MAY 8, 2019

The suite consists of four parts: Content portals – For publishing, curating, and distributing assets into a central hub that internal teams can access. After surveying brands from all industries, it became clear that they aspired to reach more than just core customers. ” (Weren’t they always supposed to be?)

Work Management 141

Work Management Marketing Management Content Marketing Paid Search Agency 141

TrustRadius Marketing

JANUARY 24, 2023

You also get surveys, API access, customer profiling, and journey tracking. It offers portals for account information, support communities, and help center resources. The Community plan includes digital experience management, templates for portals, and customer service. Self-Service functions as a knowledge base.

Enterprise Management 84

Enterprise Management Work Management Marketing Management Pricing 84

Sharpspring

JUNE 15, 2022

Survey your happy customers to better understand your brand perception and the questions you can address. To further remove friction from the booking experience, you can accept payments upon conversion, and using vcita’s integrations, it’s easy to set up the engine to send your service customers invitations to join you on a Zoom call.

Buy 111

Buy Top of Funnel Advertising Funnels SERP 111

Ontraport

JANUARY 26, 2021

A Sales Page Is the Portal to Your Business; Make It Stellar. Automated Feedback Surveys With Ontraport. Read this use case while you set up your Smiley Survey and Testimonial Generator (page 60) to learn more about how you can benefit from collecting customer feedback with an automated survey. Read more ?. Read more ?.

Top of Funnel 52

Top of Funnel Webinar Metrics Opt-out Opt-in 52

SmartBug Media

FEBRUARY 11, 2021

This is where you add users to your portal, create teams, and give special permissions if needed. Check out this step-by-step guide on how to connect your social accounts to your HubSpot portal. Now that you have your account set up and your team is starting to get familiarized with the CRM, it's time to get your data into the portal.

Hubspot 105

Hubspot Planning CMS Development Marketing Automation Services 105

Outgrow

OCTOBER 20, 2022

Step 1 – Setting up a Conference Registration Portal. This is why conference marketing involves the need to have a dedicated investors’ portal like this one set up for your conference. The final portal you need to set up for this section is one for networking. Let’s dive in!

Conference 52

Conference Planning Outgrow Work Management 52

Seismic

MAY 15, 2023

First, I tried to make the changes through the self-service portal but was unsuccessful. I gave her the highest scores in my feedback survey and noted that she was very skilled in customer service. Recently, I needed to make some changes to my home’s insurance policy. What is good customer service these days?

Service 52

Service Social Media Act-On Contacts 52

Salesforce Marketing Cloud

OCTOBER 29, 2021

Automate workflows in customer portals to empower shoppers. Deploy customer surveys after key moments throughout the shopping journey, too. Embed an AI-powered chatbot to handle common customer service requests like initiating a return or order status. This frees up time for customer service agents to handle more complex cases.

eCommerce 98

eCommerce Traffic Marketing Websites Allocation 98

Martech

OCTOBER 12, 2021

Payments, available to U.S. customers only, will waive fees on the first $50,000 of ACH payments each month.

Hubspot 116

Hubspot CRM Enterprise Management Marketing Automation Services 116