Get Ready for CDP Horror Stories as Customer Data Platforms Enter the Trough of Dillusionment
Customer Experience Matrix
JULY 27, 2018
It’s nearly a year since Gartner placed Customer Data Platforms at the top of its “hype cycle” for digital marketing technologies. Let’s start with the “Contrarian’s View”, written by Lisa Loftis, a customer data industry veteran who current works for SAS. But we should still take a look at the underlying arguments. She’s right.
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