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5 ways to capture the voice of the customer (VoC) for category-leading positioning

Tomorrow People

It’s a research strategy that gives you insight into what your customers’ preferences and aversions are, which you use to inform your business activities. 5 ways to capture the voice of the customer Surveys The vast majority of companies use surveys to gauge how well they’re performing in the eyes of their customers.

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Neuroscience: video makes people happier than text

Martech

Equipment included: An electroencephalogram (EEG) cap to record brain waves; An electrocardiogram (ECG) to record heart rate; Galvanic skin response (GSR) equipment measure skin conductivity; and Eye tracking tools for recording the gaze and where the eyes fixate. Eye-tracking data from B2B DecisionLabs study.

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6 Tools to Fine-Tune Your Social Media Advertising Strategy

Convince & Convert

Apart from using social media listening as part of your customer support and relationship management strategy, make sure to set up a few more alerts to keep an eye on: Your competitors’ unhappy customers: Are they complaining about missing or limited features? Create new tracking, every time you have a new ad.

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31 free social media templates that will elevate your workflows

Sprout Social

These templates are fully customizable and informed by industry best practices, so you can save time and effort. If you want to make the case for workflow upgrades, you need this time tracking calendar template. Starting with a template provides much needed direction so you can jump right into the work that matters.

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Apology Email: When, Why & How To Send One (With Examples)

SendX

We’ll also give you samples of how the apology email should look like for each instance. And offer more information should they need to explore further. One idea is to give them a free webinar to get them informed thoroughly. Your trust is very important to us and we don't want to set you off track with your goals.

Examples 195
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Study Reveals Video Emails Offer Relief as Inbox Fatigue Continues to Rise

Vidyard

While viewing text and video samples on a computer, participants wore an EEG (electroencephalogram) cap, as well as ECG (electrocardiogram) and GSR (Galvanic Skin Response) devices. The computer also tracked eye movement. Simon used various neuroscience and biometric tools to measure responses.

Studies 116
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Sample Post | Omni-Channel Marketing

Sharpspring

Omni-channel marketing acknowledges that consumers have ready access to information and will move between devices and channels during the buyer journey. Slip into your audience’s shoes and walk through your brand experience with fresh eyes. The post Sample Post | Omni-Channel Marketing appeared first on SharpSpring.

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