Customer Success Depends upon Transparency
MAY 3, 2019
Recently, Peter sat down with Jeff to discuss a topic that speaks to the core of the Customer Success mission, transparency with customers. Peter : Jeff, I know you’re a fan of transparency. Yes, I’m a huge fan of transparency and believe clients appreciate that approach. In fact, one of the best examples of a request for transparency came to me from a CIO of a global consulting firm. Transparency breeds trust and trust breeds opportunities for improvement.