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4 Capabilities Sustain Growth in a Volatile Business Environment

Vision Edge Marketing

As expected, the volatile business environment and the economy, especially concerns about a downturn, inflation, and the impact of interest rates on sales, inventory management, and the overall cost of doing business, are on their minds. You’ll need to be at the highest maturity level to excel at customer-centricity.

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Sustain Growth: 4 Capabilities in a Volatile Business Environment

Vision Edge Marketing

As expected, the volatile business environment and the economy, especially concerns about a downturn, inflation, and the impact of interest rates on sales, inventory management, and the overall cost of doing business, are on their minds. You’ll need to be at the highest maturity level to excel at customer-centricity.

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The Impact of SmartBug's On-Site HubSpot Training

SmartBug Media

Training and earning user buy-in on a new platform is arguably the toughest part of any technology implementation. Discover how our in-depth HubSpot trainings can help you navigate the waters of one of the world’s most robust customer lifecycle platforms. But you don’t have to go it alone. ® (At least, you should!) The right fit?

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5 ways to train your remote customer service team

Seismic

Customer service training is one of these growing areas. While many leaders believed that customer service training was an in-person activity, the rise of remote training software has made it easier to train employees anytime, anywhere. Here are a few customer service training ideas to keep in mind.

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B2B Customer Experience: Balancing the Human Factor with Technology

Vision Edge Marketing

In the B2B environment, relationships play a key role. Ibex reported that 86% of customers claim that a positive emotional connection with a contact center agent would make them likely to do business with you again, and 95% of purchasing decisions are made subconsciously (emotionally). Even so, tread carefully.

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What Will the Future of Remote Work Mean for B2B Organizations?

Webbiquity

The evolving work environment has especially impacted business-to-business (B2B) organizations, as in-person interactions are often pivotal to success. Filling Training Gaps. Most salespeople were trained for in-person sales, making some of their training obsolete in their new work environments.

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How Technology is Helping Workplaces Transition to a Remote Environment

Biznology

HR and Training. As the propensity for companies to adopt remote methods has increased over the past decade (those working from home once per week has grown 400% since 2010), so too has the development of training and HR products to support them. The eLearning industry also offers solutions for remote training.