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Customer Support: How AI is Changing the Game

Biznology

The role of the customer support (CS) team has continued to expand. Once a reactive team that responded to inbound requests, customer support now has input into several aspects of the business. Organizations that encourage proactive customer support understand the value of building amazing customer experiences.

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B2B Marketing Tools for Working Remotely

SendX

Productivity Tools Google Drive A free cloud storage service containing Google sheets, documents and slides is offered in Google Drive. Evernote Looking for a tool that can save and sync clips in the system while you are brainstorming ideas as a team? It supports almost all devices. It supports both MAC OS and Windows.

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An Open Letter to Sales People from Sales Operations

InsightSquared

In fact, while we’re at it, please, please, please document your request. Ops folks typically have a ticketing system that helps us stay organized. If we pick up a ticket or see an email and you’ve made it easy to execute, there’s a higher likelihood we can help you faster. Here to help, Phoebe.

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June 2021 System Updates

GreenRope

June 2021 System Updates. They put their skills and brain power to work and made some awesome updates to the system. Documents that have already been sent can now be re-sent using the “Resend'' link next to the list of document sent/read statuses by going to Contact Details > CRM Panel > Documents.

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How We Serve Our Customers While Working a 4-Day Work Week

Buffer

As a company, Buffer has always had a high bar for customer support. We aim to provide fast, personal, and informed customer support responses 24 hours a day, seven days a week. We also assign one Advocate to every ticket so that each customer gets a sense of continuity with us.

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Year In Review - 2021 System Updates

GreenRope

Year In Review - 2021 System Updates. Private Label Links - In the Group Settings we now support Private Labeled Links at the group level for emails sent. Documents - Good news! Ticketing - when looking at a ticket details screen you will notice a new button at the top allows for reassigning the ticket.

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End-of-the-Year Checklist: 5 Tasks Freelancers Should Tackle Right Now

ClearVoice

This is essential with creating a solid plan that supports the things that work while improving the things that may not be the most lucrative to invest time. Once you have your tickets, you can also build mini campaigns around your attendance, and it can be through email marketing, social media, or both. Prepare for tax time.