The Forward Observer

NOVEMBER 17, 2023

If you have rated and reviewed the podcast on Apple Podcasts , please let me return the favor and mail you some Marketing Book Podcast bookmarks and laptop stickers. Douglas Burdett, host of The Marketing Book Podcast. About the Author Anthony Ianarino is a reader, writer, author, speaker, entrepreneur, and sales leader, and trainer.

Marketing & Strategy 130

Marketing & Strategy Click Rate Trigger Marketing Consulting 130

The Forward Observer

OCTOBER 20, 2023

Inspire Your Buyers: Go to Market with a Story That Sizzles by Bruce Scheer About the Book Inspire Your Buyers provides a proven, tested model to develop a compelling go-to-market narrative that will accelerate your revenue growth while rapidly bringing your product, marketing, and sales teams into alignment.

Cross-Selling 130

Cross-Selling Click Rate Marketing & Strategy Amazon 130

Marketing Insider Group

JUNE 2, 2017

For the 125th episode of The Marketing Book Podcast, I interviewed Noah Fleming, author of The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions. The post Weekend Reading: “The Customer Loyalty Loop” by Noah Fleming appeared first on Marketing Insider Group.

Loyalty 145

Loyalty Impressions Service Product 145

Navigate the Channel

MAY 18, 2023

Not everyone reads books, or they only read e-books and digital publications – or listen to podcasts to keep them current on a topic. But books have their place, no matter the format, and we’re big fans of books that add to the conversation on brands and marketing. Read the book to learn more.

Brand Identity 123

Brand Identity Branding B2B B2B Thought Leadership 123

The Lead Agency

MAY 11, 2022

One of t he most common mistakes made by B2B businesses is believing that if they have a great product or service, customer retention will naturally follow. Customer satisfaction and positive experience play an incredibly unique and important role for B2B companies! The Importance of B2B Customer loyalty .

Loyalty 62

Loyalty WOM Advertising Agencies B2B 62

ClearVoice

OCTOBER 19, 2020

What about the importance of customer loyalty? What about creating post-purchase content to keep the very customers we worked so hard to attract and win? We can’t replace a customer with another as easily as before. An interview with Jay Baer on creating customer loyalty through content. It’s more like 1%.

Loyalty 102

Loyalty Top of Funnel Paid Content Word of Mouth 102

Vision Edge Marketing

JUNE 6, 2023

Today’s highly competitive business environment is driven by the always-moving customer-centricity goal post. It requires creating customer value which in turn requires a customer-centric approach. So, achieving sustainable growth requires more than just increasing revenue or market share.

Touchpoints 182

Touchpoints CMO Work Management Cross-Selling 182

Outbound Engine

MAY 20, 2020

Right now, many small business owners are worried about keeping in touch with their customers when they can’t connect in person. It’s more important than ever to use every resource you have to maintain and grow your book of business. What’s the difference between customer retention and customer loyalty?

Loyalty 61

Loyalty Word of Mouth Network Marketing Marketing Automation Services 61

Tomorrow People

MAY 30, 2022

Why customer retention should be your top priority. When it comes to B2B marketing, businesses often focus on customer acquisition. After all, you can’t build brand loyalty if you don’t have customers. But what if you already have a decent customer base? That’s where customer retention comes in.

B2B Marketing 156

B2B Marketing Work Management Marketing Management Cross-Selling 156

Convince & Convert

MAY 1, 2013

She did so by engendering immense loyalty from her fans through her music, her message, and the community she has built around them. To anyone in the business community, this sounds like a classic case of loyalty marketing and customer cultivation. Celebrate your customers and put them in the spotlight. Build Community.

Loyalty 160

Loyalty Word of Mouth Ideal Customer Profiles Communities 160

B2B Marketing Directions

MARCH 20, 2022

Most B2B companies derive the majority of their revenue from continuing sales to existing customers. So it shouldn't be surprising that customer retention is an important business priority. Unfortunately, it appears that customer loyalty is more elusive than ever. Why Has Customer Loyalty Declined?

Loyalty 74

Loyalty Brand Identity Branding Paid Search Agency 74

SendX

JULY 1, 2021

This is why harnessing the power of Voice of the Customer is more important than ever. WHAT IS VOICE OF THE CUSTOMER? At its simplest, Voice of the Customer, or VOC, is about listening to the consumer. While many think of VOC as a means for improving customer service, the benefits don’t stop there. year-over-year.

Business 360

Business Template Customer Satisfaction Analysis 360

SocialPilot

JANUARY 21, 2024

Not only can it amplify your brand visibility, but it also holds the potential to fuel direct bookings and amplify brand awareness. The ease of direct messaging allows guests to quickly ask questions, make special requests, and even book directly. Take Hyatt Hotels Corporation, for instance.

Social Media 92

Social Media Social Marketing Marketing & Strategy Marketing Strategy 92

Lead Forensics

MARCH 7, 2024

Whether it’s acquiring valuable habits, kicking undesirable ones, or boosting your productivity, these books are packed with wisdom accumulated over years of experience. With such a wealth of knowledge available, there’s a book out there waiting to become your personal guide on your journey of self-improvement.

Personalization 52

Personalization Fulfillment Word of Mouth Creativity 52

SendX

MAY 13, 2021

SMS and email marketing both enable businesses to engage their customers with content, offers, and better customer service interactions. They have different strengths and uses, however, and businesses can use each channel to support the other and provide a more engaging experience for their customers.

SMS 195

SMS Opt-out Opt-in Ad Frequency 195

SendX

MAY 13, 2021

SMS and email marketing both enable businesses to engage their customers with content, offers, and better customer service interactions. They have different strengths and uses, however, and businesses can use each channel to support the other and provide a more engaging experience for their customers.

SMS 195

SMS Opt-out Opt-in Ad Frequency 195

Marketing Insider Group

JANUARY 12, 2021

While content personalization isn’t easy, there are lots of opportunities to delight your customers with it. Content personalization is a way to build trust and loyalty with customers. Customers appreciate, and in some cases, have a high demand for content personalization. What About Customer Expectations?

Marketing & Strategy 285

Marketing & Strategy Marketing Strategy Personalization Webinar Metrics 285

Vision Edge Marketing

JANUARY 30, 2024

I cannot stress enough the importance of a customer-centric strategy if you aspire to achieve profitable growth. Let’s review the crucial role of customer-centricity in every growth strategy, examine eight approaches, and identify five signs that your strategy may not be working.

Work Management 230

Work Management Marketing Management Marketing & Strategy Planning 230

Drew Neisser

MARCH 8, 2024

Two out of three customers say that speed is as important as price—making it an essential ingredient of brand success. That’s why it’s time for CMOs to harness responsiveness as a distinct competitive advantage. Don’t miss out on these game-changing insights that could set the pace for your company’s future!

Customer Satisfaction 52

Customer Satisfaction Word of Mouth Differentiation Loyalty 52

The Customer

JUNE 1, 2021

It’s loyalty-based. In fact, it is loyalty. Loyalty is not only a leading-indicator of consumer behavior, it’s also axiomatic. As loyalty increases, emotional engagement drives positive consumer behavior. Brands that innovate, engender more emotional engagement, which creates more loyalty, and so on. Just saying.

Loyalty 52

Loyalty Merchandising PR Correlation 52

The Customer

MARCH 31, 2021

The GameStop stock surge was an anomaly, but it is possible to harness the zeitgeist of that moment and apply it to a loyalty program investment. Here are five valuable lessons marketers should pocket from the GameStop trade event, from the architect or GameStop’s own loyalty program. Lesson 1: Envision a loyalty program as a business.

Loyalty 52

Loyalty Buzz Advertising Agencies Lead Ranking 52

B2B Marketing Directions

JULY 16, 2023

Source: Amazon In his new book, Evolutionary Ideas: Unlocking ancient innovations to solve tomorrow's challenges (Harriman House Ltd., Evolutionary Ideas is one of the newest in a group of books that deal with the application of behavioral science principles to marketing and other aspects of business.

Marketing Management 52

Marketing Management Amazon Trigger Marketing Loyalty 52

The Customer

JUNE 15, 2021

As loyalty is a leading-indicator of sales and profitability, Red Bull and Monster ended up generating the most sales (35% and 26% respectively) in the category – but that might not be the biggest news … A lot of people drink coffee. Anyway, in 2021 the top-5 energy drinks, ranked according to customer loyalty, were: Red Bull.

Loyalty 52

Loyalty Lead Scoring Lead Ranking Correlation 52

Martech Advisor

SEPTEMBER 17, 2019

As the digital revolution expands the number of marketing channels, brands are seeing a tremendous blurring of the lines between traditional loyalty programs, digital transformations, and customer experience initiatives. No brand is perfect when it comes to loyalty these days, but Starbucks is doing a lot right.

Loyalty 57

Loyalty Brand Identity Branding Digital Transformation 57

Marketing Insider Group

JANUARY 21, 2020

I’ve already explained why I predict 2020 will be the year of the customer. Successful marketing strategies in 2020 and beyond will focus on creating great customer experiences and building relationships with your audience. And if you think your strategy is already customer-driven, it may well be worth reviewing the process anyway.

Marketing Strategy 319

Marketing Strategy Marketing & Strategy Ad Building Planning 319

Marketing Insider Group

MARCH 23, 2018

For the 167th episode of The Marketing Book Podcast, I interviewed Joey Coleman, author of Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days. The post Weekend Reading: “Never Lose a Customer Again” by Joey Coleman appeared first on Marketing Insider Group.

Loyalty 181

Loyalty Ad Building Marketing & Strategy Marketing 181

Marketing Insider Group

APRIL 28, 2020

Investing in content marketing now can win the loyalty of an audience who will become customers later. When the pandemic ends, your customers will still be there. Marketing teams all over the world are finding it necessary to pivot and find new ways of attracting customers and reaching their goals. Image source: [link].

Work Management 347

Work Management Marketing Management Paid Search Agency Content 347

B2B Marketing Directions

OCTOBER 16, 2022

These disciplines are both essential because together they enable marketers to develop a more complete understanding of their customers and potential buyers. What's In the Book Nancy Harhut refers to Using Behavioral Science in Marketing as a "hands-on handbook," and that is an apt description of her book.

Planning 52

Planning Paid Search Agency Advertising Agencies Work Management 52

SmartBug Media

JUNE 20, 2023

However, despite this growth, many businesses in the health and wellness industry lack robust tech solutions to provide personalized marketing to their customers. This can result in missed opportunities to drive customer engagement and revenue growth. Give your customers a cohesive customer experience with automated communications.

Churn Rate 98

Churn Rate SMS Marketing Automation Services Class 98

Webbiquity

MAY 6, 2020

The term “customer engagement” has become quite a buzzword over time. Customer engagement reflects the amount of a brand’s interaction with its audiences across various touchpoints. It helps foster brand growth and loyalty. 57% of businesses have acquired customers through blogging.

Enterprise Management 204

Enterprise Management Work Management Marketing Management Multi-Channel 204

Salesforce Marketing Cloud

FEBRUARY 14, 2024

Then your business might be a good candidate for customer service automation. According to our research , 65% of high-performing service organizations rely on automated customer service to save time, reduce human error, and make time for new projects, compared to only 41% of underperformers. If you’re thinking, Great! not so fast.

Work Management 98

Work Management Automation Service Customer Satisfaction 98

Martech

NOVEMBER 23, 2021

To build trust with customers, organizations need to be consistent with their marketing practices and communicate that they are being responsible. Responsible marketing is an approach that ensures you’re not just meeting customers’ needs, but you’re also having a positive impact on the community that you’re both a part of.”.

Paid Search Agency 127

Paid Search Agency Ad Exchange Marketing Automation Services Marketing Management 127

Marketing Insider Group

MARCH 27, 2023

Your clients are the heart of your business and it takes sincere dedication to gain their loyalty in return. According to Forbes and Econsultancy , American companies have lost over $136 billion annually as the result of avoidable customer loss and less than 50% of companies know how to measure Customer Lifetime Value (LTV).

Tactics 245

Tactics Effectiveness B2B Marketing Management 245

ClickZ

FEBRUARY 1, 2022

30-second summary: Long term customer retention is critical but it has an operational growth ceiling. Successful customer acquisition has no limits and can offer exponential possibilities, but must be balanced with retention. There are two key ways that businesses can expand and grow; they acquire new customers or retain existing ones.

Acquisitions 124

Acquisitions Tips Word of Mouth Work Management 124

Martech

JANUARY 11, 2022

“You have two assets without which you cannot have a business – customers and employees,” said Natalie Petouhoff. ” Dr. Petouhoff works on customer experience business and value consulting, as well as sales enablement, with the executive team at Genesys, a cloud CX platform. “Henry Ford made one model, right?

B2B Thought Leadership 125

B2B Thought Leadership Marketing & Strategy Lead Ranking Top of Funnel 125

Thinkers360

MARCH 8, 2024

Readers & Writers: To contribute your own content and to browse amazing content – including articles/blogs, books, interviews, podcasts and videos, from our opt-in B2B thought leader, analyst and influencer community – Join Thinkers360 today !

B2B Thought Leadership 128

B2B Thought Leadership Work Management Thought Leadership Enterprise Management 128

Martech Advisor

MARCH 18, 2020

What does it take to not only attract new customers in the increasingly competitive travel space, but also to retain these customers and nurture them along the path to loyalty? Customers have high expectations for relevant, engaging content specific to their precise needs.

Loyalty 52

Loyalty Acquisitions Brand Identity Branding 52