The New Rules of B2B Marketing: Dina Otero on Embracing Customer Centricity with ABX
Top Rank Marketing
OCTOBER 19, 2023
Customer-centric marketing helps build brand loyalty, fosters positive word-of-mouth and increases customer lifetime value. Of course this story went viral and served as a great customer “delight” experience. Happy customers = more revenue. And they delivered the steak. What can B2B brands learn from that example?
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