Remove customer field portal
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Conversational Video for Hybrid Selling

Biznology

Self-service, like digital portals. Hybrid sales is like field sales, but more digital, less in-person. Self-service portals have always been the sweet spot for explainer videos — but there’s room for lots more different types of videos. Tap the talents of your video team to give customers more of what they are looking for.

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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Consider the value your most experienced, high-performing agents and field service technicians bring to your organization. They understand your product or service and know how to quickly address common customer issues and questions. They can turn sour customer interactions into positive ones, and are a great mentor for junior staff.

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What Is Good Customer Service?

Salesforce Marketing Cloud

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

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Salesforce summer 2023 release: The business executive’s guide

Martech

Admin and CRM enhancements Whether you’re a seasoned pro or a first-time user of Salesforce, these admin and CRM enhancement enable you to customize the experience and find things faster. The updated layout includes consolidated address fields, phone numbers, and well-spaced elements to improve readability and navigability.

Business 111
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Key Takeaways From HubSpot Inbound 2021

Envy

They focused on their "Crafted CRM vs. Cobbled CRM" approach: more customizable , more connected , and more customer-centric. For marketers, our biggest takeaway is the ability to differentiate and manage different brands through one portal, while building even more complex reports. HubSpot recently wrapped up Inbound 2021.

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The 8 Metrics That Matter in Field Service – How You Can Improve Them

Salesforce Marketing Cloud

There are eight key metrics to measure success in field service management — from the tactical to customer satisfaction. If you’re looking for a way to become more efficient and increase your revenue, getting a handle on these field service metrics can help your company thrive. Unlock the guide 1.

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5 Ways to Revolutionize Your CX Strategy with AI

Marketing Insider Group

We’re at the point where customer-contact teams that don’t leverage AI face reputational risk. A hybrid approach that blends human and machine intelligence is critical to a first-rate customer experience (CX). Customers expect to interact with chatbots, and studies suggest their experience is surprisingly positive.