The Right Way to Reduce Your Churn Rate
NOVEMBER 27, 2015
To prevent more customers from leaving, you need to ask yourself tough questions: How did your churned customer get to that point? Recently, I was on the other end of the churn process -- and it got me thinking about those tough questions. Finally, I just emailed them. “Hi, You may close your account at any time by calling or emailing us with a clearly stated request to cancel your account and a reason for cancellation. Some customers are past saving.