Sprout Social

JANUARY 11, 2024

Collaborative features coupled with powerful team analytics can likewise help your reps stay on target and keep a pulse on what’s working (and what’s not). The platform empowers customers with self-service features such as guided widgets to lead users to relevant answers via your company’s knowledge base.

Enterprise Management 86

Enterprise Management Work Management Software Service 86

Sprout Social

JANUARY 10, 2024

It automates your complaint management process by creating tickets based on pre-set rules, sending notifications and reminders, updating tickets and generating reports and insights. The software enables your team to work together better, ensuring no complaint gets lost or left behind.

Work Management 106

Work Management Brand Identity Branding Customer Satisfaction 106

Biznology

FEBRUARY 20, 2017

Information is one of the most important resource any organization has. The use of information, operational knowledge, and their distribution are able to lead an organization towards success. Efficient handling of these resources within an organization can be ensure by the use of knowledge base.

Enterprise Management 146

Enterprise Management Work Management Marketing Management Social Media 146

BenchmarkONE

AUGUST 12, 2021

This will not only increase the chances of attendance at the webinar but may also extend the time your current customers continue to work with you—giving you additional opportunities to “wow” them and keep them on board. It’s like the famous adage, “Work smarter; not harder.”. Instill a Rewards Program. Facilitate Ongoing Education.

Creativity 90

Creativity Webinar Metrics Marketing & Strategy Marketing Automation Services 90

Salesforce Marketing Cloud

APRIL 10, 2024

To give customers this option, you can provide: A help center, also known as a knowledge base , where customers can search for answers to common questions. By deflecting routine questions to self-service channels, you can allocate your resources more effectively. Slack helps your team stay aligned and move fast.

Service 59

Service Allocation Knowledge Base Customer Satisfaction 59

Salesforce Marketing Cloud

MARCH 19, 2024

Get access to exclusive resources and training As a member of the Serviceblazer Community, you gain access to a treasure trove of exclusive knowledge base articles and customer service training materials. Inspire and innovate Innovation often stems from collaboration and exposure to new ideas.

Communities 135

Communities Peer-to-peer Work Management Thought Leadership 135

Marketing Insider Group

APRIL 22, 2021

Whether you’re thinking about launching a business in 2021 or working on growing one, you probably recognize and understand the importance and value of tools. In this post, we’re listing the 50 best startup tools and resources you should consider using in 2021. Use it to eliminate busy work and get more done. Help Scout.

Startups 363

Startups Marketing Budget Budget Programs Tools 363

Televerde

AUGUST 31, 2021

It’s important for companies to utilize customer success best practices while ultimately building a strategy that works best for their company. Providing valuable customer resources and omnichannel support empowers customers to solve challenges they encounter and increases their satisfaction. Ask yourself: What is working well?

Work Management 52

Work Management Marketing Management Marketing & Strategy Paid Search Agency 52

Salesforce Marketing Cloud

OCTOBER 19, 2023

When you automate processes in your contact center, your agents can work more efficiently and provide better support for customers with more complex issues. Chatbots powered by generative AI can handle more complex questions without human assistance and share links to help resources.

Efficiency 104

Efficiency Contacts Automation Work Management 104

SmartBug Media

MAY 9, 2023

April 2023 Create Multiple Knowledge Bases *available to Service Hub Enterprise users only. Learn More > HubSpot Update Details Service Hub Enterprise now allows businesses to create multiple Knowledge Bases, making their articles more specific to their customers' needs.

Hubspot 98

Hubspot Enterprise Management Product Work Management 98

BenchmarkONE

DECEMBER 4, 2019

Chances are, it could use a little work, which is why I’ve assembled, five creative and effective ways to keep the customers you have. . Establish an online knowledge base that can serve as a hub for all your most valuable content and any self-service tools and resources. Onboarding.

Creativity 66

Creativity Marketing & Strategy Paid Search Agency Education 66

Seismic

MARCH 12, 2024

Furthermore, we keep a close eye on the macro business environment, pivoting as necessary, but also remaining as a stable partner and resource. Many of our financial services clients work hand in hand with Seismic’s services professionals for best practices around categorization and tagging to improve content organization.

Work Management 104

Work Management Marketing Management Service Contingency Planning 104

Sprout Social

APRIL 17, 2024

NLP works synergistically with functions such as machine learning algorithms and predictive analytics. Amazon Lex knows when to seek answers from knowledge bases, ask for clarity or direct users to human agents, enhancing the overall customer experience.

Paid Search Agency 101

Paid Search Agency Marketing AI Work Management Marketing Management 101

Salesforce Marketing Cloud

JANUARY 17, 2024

Get access to exclusive resources and training As a member of the Service Trailblazer Community, you gain access to a treasure trove of exclusive knowledge base articles and customer service training materials. Inspire and innovate Innovation often stems from collaboration and exposure to new ideas.

Work Management 132

Work Management Peer-to-peer Service Communities 132

Salesforce Marketing Cloud

APRIL 18, 2024

Companies can now use plug-and-play technology that can be put to work immediately, rather than spending thousands of hours developing their own generative AI applications without sacrificing data security. Predictive AI can do things like help direct customers to self-service resources.

Work Management 52

Work Management Service Features Customer Satisfaction 52

Salesforce Marketing Cloud

NOVEMBER 2, 2023

Let’s take a closer look at what employee self-service means, how it works, and how to create a self-service system that your employees will actually use. How does employee self-service work? How does an employee self-service system work? Let’s take a closer look at how self-service portals work for employees.

Work Management 59

Work Management Marketing Management Service Knowledge Base 59

Salesforce Marketing Cloud

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Your agents work hard all year! They work harder to improve customer satisfaction.

Work Management 136

Work Management Service Customer Satisfaction Ad Exchange 136

Salesforce Marketing Cloud

OCTOBER 19, 2023

For example, if you understand just the basics of business analytics, you and your team can create more accurate predictions, and make smarter decisions about resource planning, demand forecasting, and risk assessment. Action item : Here are three resources to help you get smart with data. A glossary of essential data terms.

Peer-to-peer 103

Peer-to-peer Enterprise Management Work Management Ethics 103

Martech

MARCH 30, 2023

New Contact Center features include: Topic Analysis aggregates call transcript data from the contact center and models trends succinctly for business analysts; Agent Answers listens and acts as a real-time coach for the human agent, surfacing knowledge base articles and helpful information. Five9’s Agent Assist 2.0

Marketing AI 113

Marketing AI Ideal Customer Profiles Features Product 113

FunnelEnvy

JANUARY 8, 2024

Responsive Websites Invest in technology that helps you serve personalized content to visitors based on their actions. If you have questions about how this works, we can help. This resource should include detailed FAQs, how-to guides, tutorials, and case studies. The key is to ensure a high-quality interaction.

Marketing AI 62

Marketing AI B2B Sales Top of Funnel Demand Generation Agencies 62

Hubspot

JANUARY 16, 2020

When you land your first full-time remote job , you might be excited about the role's flexibility, ability to work from home, and how it enables you to hold a position at a great company even when you aren't close to its headquarters. However, remote work comes with its own challenges.

Hubspot 99

Hubspot Work Management Wiki Paid Search Agency 99

ClearVoice

FEBRUARY 16, 2020

You do a deep dive into a topic and come out with plenty of knowledge you can take back to work. A certificate can also enhance your resume and provide proof to current or future employers that you have enough experience with a specific digital marketing topic to do the work well. Individual courses. Price: $3,498.

Course 101

Course Training Work Management Planning 101

Salesforce Marketing Cloud

JULY 19, 2023

Put AI, automation, and data to work The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. AI in customer service can give customer service workers intelligent recommendations across knowledge bases, conversational insights, and customer data.

Marketing AI 52

Marketing AI Work Management Marketing Management Service 52

Salesforce Marketing Cloud

APRIL 22, 2024

Today everyone can and should have an online portfolio sharing their work. Make it easy for teammates, leadership at your company, potential employers, collaborators, and clients to view a cohesive portfolio for your body of work. Developers of all stripes can showcase their relevant work.

Ad Building 52

Ad Building Ideal Customer Profiles Acquisitions Creativity 52

SmartBug Media

FEBRUARY 27, 2023

HubSpot Certifications HubSpot offers a slew of educational courses and resources. Those are two really great resources that cover the full scope of the CMS platform. HubSpot's Knowledge Base Center HubSpot offers an extensive knowledge base center , where it answers a lot of commonly asked questions.

CMS Development 96

CMS Development SEO Enterprise Management Hubspot 96

SendX

NOVEMBER 4, 2020

The plan works by letting you buy email credits only when you need them. A/B Testing : Mailchimp makes it possible for you to test different versions of an email to see what works and what doesn’t. Also, online documentation and resources should be available to walk you through the process of using the platform.

Work Management 288

Work Management Marketing Management Email Marketing Planning 288

Tomorrow People

MAY 9, 2022

Having an intentional strategy can boost interest and productivity, as everyone is more likely to feel like they’re working towards one common goal: maximising the success of your external product launch event. A helpful question to ask at this stage is: how will the new product change the way they work?

Product 156

Product Paid Search Agency Planning Broadcasting 156

NetLine

MARCH 14, 2023

Of these B2B buyers, each professional works in a given industry, with a specific job function, at a certain job level, within a different company size. All told, this equates to 37M+ different filtering variations within our Portal — clearly, a resource dedicated to educating our clients, prospects, and peers was sorely missed.

Demand Generation Agencies 64

Demand Generation Agencies Demand Generation Education Paid Search Agency 64

SmartBug Media

DECEMBER 27, 2021

Do I get to work with cool people? They are often tasked with explaining to layperson executives why building buyer confidence is worth pouring your teams’ social capital, hardline assets like software, and collateral resources into an investment. When everyone is working as a unified team, it’s nice to have that outside viewpoint.

Demand Generation Agencies 98

Demand Generation Agencies API Inbound Marketing Transparency 98

Heinz Marketing

JANUARY 26, 2023

Put simply, category leadership refers to the act of positioning yourself as the primary expert or a go-to-resource for community-led ideas and solutions to problems. In other words, you should aim to get your foot in the door in a space your target audience already operates and looks to grow their knowledge base.

Research 89

Research B2B Thought Leadership Thought Leadership Cold Calling 89

Spiralytics

APRIL 25, 2024

Support Ticket Analysis: Use CRM data to identify common issues and concerns among your customer base. Your team behind customer support can help marketing teams create resources tailored to tackle common challenges. This knowledge can help create — FAQs Tutorial videos Knowledge-base articles.

CRM 62

CRM Cross-Selling Paid Search Agency B2B Marketing 62

SendX

NOVEMBER 20, 2018

People were making purchases from their work computers where they had faster internet connections so that their kids couldn’t get a sneak peek at their gifts. Get to know what works for your users, their frustrations, and how their experience on your site could be improved. That year The NRF branded this day as Cyber Monday!

Enterprise Management 261

Enterprise Management Marketing Automation Services Work Management Marketing Management 261

Televerde

JULY 20, 2021

Email, SMS, live chat, chatbot, and knowledge bases are all commonly offered customer support channels and most companies offer several options. A how-to knowledge base with suggestions probably does the trick. Thanks to the internet, companies no longer need to rely solely on over-the-phone support. The best part?

Allocation 72

Allocation Multi-Channel SMS Knowledge Base 72

KoMarketing Associates

JANUARY 2, 2018

If your organization’s financial resources are like ours, investments need as clear a tie as possible to bottom-line business performance. I would also recommend setting aside time after the call / meeting to work with applicable team members to reassess conversations and discuss context and applicable next steps.

Training 185

Training Work Management Marketing Management Paid Search Agency 185

Webbiquity

FEBRUARY 20, 2020

Sales enablement, defined by Gartner’s glossary as, “the activities, systems, processes, and information that support and promote knowledge-based sales interactions with clients and prospects,” involves creating and implementing a systemic approach to sales. 2: Fight Off Feelings of Stagnation.

Work Management 311

Work Management Video Marketing Marketing Strategy Marketing & Strategy 311

Convert

MARCH 10, 2022

Check them out: Learning A/B testing: If you’re just starting out A/B testing and want to get a sense of how it works, it makes sense to use a tool that doesn’t cost money. Proving a design idea or other proposed idea: Instead of arguing back and forth about whether a design idea will work with your audience, you can just test.

Marketing Analytics Tools 92

Marketing Analytics Tools Optimization Marketing Budget Google 92

TrustRadius Marketing

JANUARY 24, 2023

10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 These include centralized customer data, knowledge base creation, and ticketing. You can set up a knowledge base to give customers a self-service option on your platform.

Enterprise Management 84

Enterprise Management Work Management Marketing Management Pricing 84