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5 ways to capture the voice of the customer (VoC) for category-leading positioning

Tomorrow People

In this article, we answer your questions. It’s worth remembering that the act of gathering VoC data itself is a way of delivering value to customers. 5 ways to capture the voice of the customer Surveys The vast majority of companies use surveys to gauge how well they’re performing in the eyes of their customers.

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Content Curation vs. Creation: Finding the Right Balance

Scoop.it

In this article, we’ll discuss these two important digital marketing elements for a better understanding of how they work and why every business needs them. Look at this example, where Starbucks shares a Vogue article with followers to help promote the 2023 Met Gala, of which the company was the exclusive coffee sponsor.

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The Future of Email Marketing in 2021 & Beyond (Trends that Matter)

SendX

This article will be looking at trends to watch out for in email marketing in 2021 and beyond. This is in acknowledgment of the fact that dark modes put less strain on the eyes than the alternative. For instance, people with astigmatism have a 50% chance of having an eye strain with white texts against a black background.

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4 key characteristics of an effective go-to-market plan

Tomorrow People

This article will share four key characteristics of an effective GTM plan, along with some practical tips and examples. Measure the quantity and quality of these articles or mentions to gauge your effectiveness at getting coverage. So what does that look like? What are the characteristics of an effective go-to-market (GTM) plan?

Planning 156
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4 key characteristics of an effective go-to-market plan

Tomorrow People

This article will share four key characteristics of an effective GTM plan, along with some practical tips and examples. Measure the quantity and quality of these articles or mentions to gauge your effectiveness at getting coverage. So what does that look like? What are the characteristics of an effective go-to-market (GTM) plan?

Planning 156
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Confused By New Data Privacy Laws? Start Here

Salesforce Marketing Cloud

Over the past few years, the California Privacy Rights Act (CPRA) and other new laws have changed how businesses can use data to personalize interactions with consumers. Maintaining CPRA compliance — and keeping an eye on upcoming data laws — will help you better connect with customers in ways that respect data privacy.

Privacy 96
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What Is Good Customer Service?

Salesforce Marketing Cloud

This puts them in a unique position to spot – and act on – opportunities for cross-selling and upselling. The company not only refunds the customer but also notifies their stylist to keep an eye out for a replacement. From a customer’s perspective, good customer service is fast, seamless, and easy. Competitive edge.