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5 ways to capture the voice of the customer (VoC) for category-leading positioning

Tomorrow People

When you learn about the opinions, desires, demands and motivations of the people who already use your product, you’re in a better position to foster brand loyalty, develop customer-centric products, and drive more sales. For some B2B companies, feedback only ends up with the salespeople (or worse, no one at all).

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4 Ways Your Website Can Replace Focus Groups

Buzz Marketing for Technology

While focus groups attempt to simulate and gain insights on what the customer potentially thinks, nothing can substitute truly anonymous, honest and unbiased feedback. So how are websites replicating—and advancing—the traditional focus group? We look at four ways that your website can replace focus groups: 1.

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How to Grow Your Business with Voice of the Customer

SendX

You’ve even added an item to your cart on a handful of websites, but haven’t yet pulled the trigger. One site sends you a generic follow-up email reminding you to complete your purchase. Another one addresses you by name and sends you some new recommendations that fit the style you’ve been looking for. WHAT ARE THE ADVANTAGES?

Business 354
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Escaping the marketing circus: How empathy can realign brands, audiences and results

Martech

In addition to all of the marketing factors, the quality of products across the board and the amount you get for your money seems to be less and less these days. Ring 3: The client disconnect One of the biggest marketing challenges is aligning with our clients’ perspectives. No loyalty. No connection.

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5 essential tips to clearly define your ideal target market

Tomorrow People

However, as key components of all marketing strategies, these practices are usually lumped together and treated as one process. This kind of truism may seem obvious, but consider its effects on the industry. Use data from all ‘3Cs’: customer, company, competitors. Why targeting is a strategy in its own right.

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How Chief Growth Officers Drive Growth Through Customer Experience

Vision Edge Marketing

Organizations that strive to be customer-centric and create customer value recognize the importance of understanding customer needs, preferences, and expectations and focus relentlessly on delivering exceptional customer experiences (CX), at every touchpoint. In comparison to the CMO, the CGO has a broader focus.

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The comprehensive marketer’s guide to brand research

Tomorrow People

In crowded markets, gaining a competitive advantage is key as it’s the only way you can sustainably attract new customers and maintain brand loyalty. All companies undergo significant business-defining changes at some point or another. All companies undergo significant business-defining changes at some point or another.

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