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3 kinds of data to optimize digital events

Martech

Here are some research tools and tactics to use before the event: CRM systems Surveys Focus groups Social media Community forums Previous events Digital content (webinars, whitepapers, etc.) This includes your audience’s preferences, demographics, behaviors and interests. Get MarTech! In your inbox.

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The CMO Isn’t Dead: Mastering the Skills of the Modern Marketing Leader

Content Standard

But marketing’s core mission—being the expert in the customer and evolving how to build brand preference and loyalty—remains vital. Gone are the days of relying solely on broad demographics to segment customers and target messaging. Go beyond demographics and discover customer behavior, motivations, and pain points.

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5 essential tips to clearly define your ideal target market

Tomorrow People

But other important sources may also include: Demographic censuses. Previous customer surveys, interviews, focus groups. However, the advantage of a differentiated marketing strategy is that your unique approach to each segment is likely to generate more brand resonance and loyalty. Google Analytics. CRM platforms.

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Expert Tips for Measuring and Analyzing Customer Feedback

SmartBug Media

Businesses can leverage customer feedback tools and performance metrics to maximize delight, brand loyalty, and retention. This contributes to increased customer loyalty and better retention. For example, you might collect feedback via email surveys, social media polls, and focus groups simultaneously to broaden your reach.

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Why Customer Feedback is Valuable and 5 Tools for Collecting It

Navigate the Channel

And, if you don’t know what drives satisfied customers, you can’t create customer loyalty. Customer feedback is a valuable gift that can help you understand what drives customer satisfaction and create customer loyalty. Avoid relying totally on customer loyalty metrics, though. Why is Customer Feedback So Invaluable?

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“Better Customer Journey Analytics are Critical,” says Red Cross Loyalty Lead

ERDM

Article by Ernan Roman Featured on CustomerThink.com Andrew George is the Lead for Loyalty and Retention at the Canadian Red Cross. As marketers, we’re accustomed to reviewing data focused on demographics and generalized characteristics to develop customer personas and then create a series of touch points forming a customer journey.

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Why You Need Original Research for Content Marketing

Content Standard

People Are More Complex Than Their Demographics. It’s not enough to define them just by their demographics. Original audience research will help you get to a level of in-depth understanding that goes beyond demographic criteria and generalizations. Image attribution: Omar Lopez. Image attribution: Robert Bye.

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