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Filling the Gaps for a Composable CDP

Customer Experience Matrix

Back in February, I mentioned that CDP Institute had published a Composable CDP Self-Assessment Tool that asks people what gaps they must fill to convert their current systems into the functional equivalent of a CDP. To set the context: the survey asks the status of 102 customer data management functions in the respondent’s current systems.

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Increase Customer Retention: Why Multichannel Marketing Is an Underrated Tool

Act-On

Winning new customers is an exciting accomplishment. The cost of acquiring a new customer is estimated to be five to seven times more than retaining an existing one. Multichannel marketing is frequently used for new customer acquisition but is often overlooked as a strategy to increase customer retention. Bummer, right?

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The best times to engage on social media

Martech

The quality of the content you publish on social media channels matters, but so does when you post it. That may be obvious; what is less obvious is that the optimum times for publishing can change from year to year. There’s a message for B2B here too.

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Want to be Trusted? Here’s a Crash Course in Brand Journalism

Content Marketing Institute

It’s based on a sample size of one – a credit card company that no longer exists. Though owned by Jeff Bezos, CEO of Amazon, the paper didn’t let that relationship stop it from running a story about how Amazon’s smart speaker Alexa eavesdrops on customers. It’s been frequently quoted since the study was conducted … in 1990.

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31 free social media templates that will elevate your workflows

Sprout Social

If they had more time, they’d spend it responding to customers and planning strategic initiatives. Customer experience audit template Consistency is a key characteristic of a robust brand strategy. However, as the customer experience expands across numerous touchpoints, maintaining that consistency becomes more challenging than before.

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How Content Marketing Can Affect Your Personal Brand

Brandpoint

Creating frequent, short and readable blogs is much more effective than irregularly publishing long blogs. Blog and website content conveys important information for potential customers Go beyond the basic information about your brand and what you do. Write your blog specifically for your intended audience or customer.

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6 Email marketing templates that drive results

Sprout Social

These are all valid ways to keep in touch with customers and prospects. Growing relationships with customers. Improving user experiences using customer feedback from surveys. You’re providing value to customers and prospects. For example, you can use templates to: Offer customer care to those who need help.

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