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Why Direct Mail & Focus Groups Don’t Mix

The Point

Recently, a client sent us results of a focus group they had conducted, results that included an evaluation of direct mail concepts we’re developing for one of their products. This reminded me of an article (below) on direct mail and focus groups that I wrote more than 10 years ago.

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5 useful sources for capturing voice of the customer (VoC) data

Tomorrow People

Voice of the customer data represents the opinions, desires, demands and motivations of your target customers. In this article, we'll look at five useful sources for capturing voice of the customer data and share some tips on how to get the most out of each one. Focus groups. What is ‘voice of the customer’ (VoC)?

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The 15 Best LinkedIn Pulse Articles On Marketing

Marketing Insider Group

So In the spirit of learning from the best, here are the 15 best LinkedIn Pulse articles on Marketing. The 15 Best LinkedIn Pulse Articles On Marketing. This popular article is a deeper dive into Marc Andreessen’s now-famous Wall Street Journal essay from 2012 on “ Why Software Is Eating The World.”

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Translating Online Behavior into Meaningful Conversation (Part One)

ANNUITAS

You can read more about progressive profiling in this article. When building a progressive profiling strategy, marketing tends to make a lot of assumptions about what they think is going to create a meaningful conversation without ever asking sales’ opinion. However, not all progressive profiling strategies are created equally.

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Capturing Your Buyers’ Most Meaningful Online Behavior

ANNUITAS

You can read more about progressive profiling in this article. When building a progressive profiling strategy, marketing tends to make a lot of assumptions about what they think is going to create a meaningful conversation without ever asking sales’ opinion. However, not all progressive profiling strategies are created equally.

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How to Develop Fresh Ideas for Your B2B Content Marketing Program

KoMarketing Associates

For instance, covering the same topic of “greenhouse gas emissions” in three different articles that essentially take the same approach is not going to hold your audience’s interest. If they pick up on the fact that all your articles are going to say the same thing, they aren’t going to come back to read more. Focus Groups.

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5 Focus Group Questions to Feed Your Content Marketing

Hubspot

Customer focus groups are moderated Q&A sessions with your customers, and as marketers know, they can serve as invaluable opportunities to test products and theories with your end users. But these direct conversations are expensive, and you'll need a talkative group to get the most out of them. This one is my favorite.