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Merchandisers Have an Ace up Their Sleeve This Holiday Season: AI

Salesforce Marketing Cloud

Digital merchandisers are the MVP of ecommerce, highlighting trends and gently nudging customers toward products they’ll love. Merchandisers offer guidance in the form of product categories, groupings, and promotions, tailored specifically for the perplexed gift-giver. During peak shopping season, they’re even more valuable.

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5X the Spend, 2X the Engagement: Why AI Retail Merchandising Is Essential for the Holidays

Salesforce Marketing Cloud

Artificial intelligence (AI) has become the poster child for the old adage, “Work smarter, not harder” — especially when it comes to AI retail merchandising. Clearly AI product recommendations can help brands win more this holiday season to grow their business and build customer loyalty long-term.

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Passikoff: Investing Along Loyalty Lines

The Customer

It’s loyalty-based. In fact, it is loyalty. Loyalty is not only a leading-indicator of consumer behavior, it’s also axiomatic. As loyalty increases, emotional engagement drives positive consumer behavior. Brands that innovate, engender more emotional engagement, which creates more loyalty, and so on.

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Improving E-Commerce Conversion Rates: How to Automatically Merchandise Your Content

Martech Advisor

It gives customers the tailored treatment they want in a way that also generates loyalty beyond the product or service alone. Balance between customer delight and business objectives must be struck, and this requires merchandising products that meet the needs and desires of the shopper, and contribute to the bottom line.

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How to Match Online Customers with the Products They Are Searching For

A properly functioning site search solution is one of the most critical yet underutilized tools available to eCommerce merchandisers. Working to match site visitors with the relevant content they need improves and personalizes the user experience. It helps the website owner gain insight to understand their audience better.

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How to Use AI to Build a Better Shopping Experience

Salesforce Marketing Cloud

Let’s look at some of the ways retailers are putting AI to work. Use AI to enhance merchandising planning and forecasting Merchandising planning ensures that retailers have the right product in the right place when it’s needed, in the correct quantity, and at the best price. Ready to rethink loyalty?

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Customer Advocacy Marketing: What Is it and How Does it Work?

Oktopost

Strengthens Loyalty: By leveraging social media to drive more business, you can create customer loyalty and better understand your customers. There’s nothing more powerful than “a current customer just like me” telling prospective customers what it’s like to work with you. #2.