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5 ways to capture the voice of the customer (VoC) for category-leading positioning

Tomorrow People

5 ways to capture the voice of the customer Surveys The vast majority of companies use surveys to gauge how well they’re performing in the eyes of their customers. It can be tempting to include a plethora of questions in your surveys using various tools and pre-built templates, but exercise caution.

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Why it’s time to break up with your biannual brand survey

Sprout Social

Maybe you think you’re in a happy relationship with your current brand survey routine. Commissioning a five-figure biannual brand perception survey—and spending multiple months on data collection and analysis—means the research you conduct will always be stale. What is a brand survey? But what about the rest of the year?

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Infographic: Influencer Marketing Survey

Onalytica B2B

This October 2015 survey highlights findings from Onalytica’s focus groups and consultations with 100 Marketing Directors, Heads of Social Media, Communication & PR Professionals. Discussions were centred around the topic of Influencer Marketing, its use cases, opportunities, challenges and tools used.

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How to Grow Your Business with Voice of the Customer

SendX

Surveys Surveys can be effective at various points in the purchase cycle. You could include a survey for consumers browsing your site for the first time or one for regulars who’ve just made a purchase, and anywhere in between. Including an incentive to complete the survey, like a discount on their next purchase, never hurts.

Business 354
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5 useful sources for capturing voice of the customer (VoC) data

Tomorrow People

The vast majority of companies use surveys to gauge how well they’re performing in the eyes of their customers. With many survey tools and pre-built templates out there, it can be tempting to include questions that don’t add much value for your business – but marketers should be careful. Focus groups.

Opinions 156
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9 Tools for Better Market Research

BenchmarkONE

With so many tools and data out, there it can be overwhelming. But before we share the top tools for improving your research game, let’s give a quick rundown of what market research entails. When it comes to marketing, primary research includes activities like: Surveys. Focus groups. 1: Google Surveys.

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How to Make Social Advocacy Part of Your Employees’ Daily Routine

Convince & Convert

According to a 2016 survey from Bambu by Sprout Social, seven in ten employees are using social media at work. Blocking popular networks and monitoring browsing history isn’t going to stop anyone from checking Facebook—especially when 11 percent of those surveyed admitted to using social media during bathroom breaks.