B2B Marketing Directions

JANUARY 28, 2024

Borden developed a model of the marketing mix that included 12 elements - product planning, pricing, branding, channels of distribution, personal selling, advertising, promotions, packaging, display, servicing, physical handling, and fact-finding and analysis. In his 1960 marketing textbook, Basic Marketing: A Managerial Approach , E.

Relevance 70

Relevance Marketing Management Planning Marketing Mix 70

Webbiquity

JULY 28, 2022

Businesses, particularly smaller companies, frequently focus their resources and efforts on developing and producing new products. This causes 80% of product launches to fail. That’s why every firm must have well-designed product release emails. 12 effective product launch email templates for enhanced performance.

Product 258

Product Effectiveness Template Marketing Automation Services 258

Convince & Convert

DECEMBER 6, 2023

Did you know 61% of customers are ready to walk away after just one unpleasant customer service experience? And it’s exactly why you should focus on providing holistic customer service through social media. 13 Social Media Customer Service Stats You Must Know 1. Not sure how to provide great customer support via social media?

Work Management 142

Work Management Marketing Management Social Media Stats 142

Salesforce Marketing Cloud

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Work Management 52

Work Management Service Customer Satisfaction Lead Scoring 52

Salesforce Marketing Cloud

APRIL 30, 2024

Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative. What you’ll learn: What are customer service metrics?

Service 52

Service Customer Satisfaction Guidelines CRM 52

Launch Marketing

AUGUST 21, 2020

While the strategies previously discussed are still very much applicable and should be considered prior to any launch, businesses may find themselves feeling more apprehensive than ever to push a new product or service into a market that feels unstable or unpredictable. That means new products and innovations that support those needs.

Service 133

Service Product B2B Conference 133

Liveintent

SEPTEMBER 8, 2022

Here’s how: Align your brand with relevant content: By running native ads in email newsletters, you naturally get in front of audiences who have signed up for content based on their interests and preferences. And, because NCP runs on vertically-aligned newsletters, you get an added layer of relevance.

Curation 118

Curation Relevance Advertisements Advertising 118

Salesforce Marketing Cloud

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. What you’ll learn: What is self-service customer service?

Service 59

Service Allocation Knowledge Base Customer Satisfaction 59

Salesforce Marketing Cloud

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community? The answer is yes!

Work Management 132

Work Management Peer-to-peer Service Communities 132

Biznology

MAY 19, 2017

We are living in times when our understanding of what is physical or digital as a product or a service gets foggier than ever. Creating value and remaining relevant is critical. People nowadays are widely influenced by asymmetrical points of interests, new triggers, content, services, reviews, comments.

Relevance 91

Relevance Television marketing Verticals Trigger Marketing 91

Biznology

NOVEMBER 16, 2020

Quality customer service focuses on providing exceptional customer experiences. To dramatically improve the effectiveness of your customer service, you need to collect customer data and act on it. In this article, you will learn how to collect and use big data to strengthen customer service.

Work Management 197

Work Management Marketing Management Service Ideal Customer Profiles 197

Tomorrow People

MAY 9, 2022

What marketers need to know about internal product launches. So, you’ve developed a product. You want to set your organisation up for long-term success and feel you have to launch your product internally to key stakeholders before releasing it to customers. What are the ultimate goals of an internal product launch?

Product 156

Product Paid Search Agency Planning Broadcasting 156

B2B Digital Marketer

NOVEMBER 4, 2021

Product and service boundaries are being blurred. In order to remain relevant in a global competitive landscape dominated by increasing global players, you’ll need service packages with clear, measurable deliverables. When deciding whether to begin productizing your services, how would you know if you are ready?

Work Management 52

Work Management Marketing Management Product Service 52

Salesforce Marketing Cloud

FEBRUARY 14, 2024

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. That’s where a service workflow process map comes in.

Work Management 98

Work Management Automation Service Customer Satisfaction 98

Customer Experience Matrix

SEPTEMBER 18, 2023

Figures are lower for service providers (45%) and other respondents (15%). Self-service leads to success: false. The concept of “no-code” is directly relevant here, although we didn't use the term. Is it possible that self-service doesn’t save money or make users more effective after all?

Enterprise Management 177

Enterprise Management Work Management Marketing Management Lead Ranking 177

Sprout Social

JANUARY 11, 2024

Customer service software is integral to any company’s tech stack today. Strong service leads to longer-term customers, positive word-of-mouth and a more productive team. But providing personalized and speedy service is easier said than done by hand. What is customer service software?

Enterprise Management 84

Enterprise Management Work Management Software Service 84

Martech

SEPTEMBER 19, 2023

Oracle has announced a long list of product innovations and enhancements within the Oracle Fusion Cloud Customer Experience platform. It also announced generative AI capabilities for Oracle Fusion Cloud Service. Simple Campaigns provides guidance on the creation of emails recommending a specific product, service or offer.

Work Management 110

Work Management Marketing Management Service Marketing AI 110

Heinz Marketing

APRIL 14, 2022

CMO (Chief Marketing Officer) tenures have often shrunk to 2 years while B2B marketing has morphed away from a function responsible for events, creatives, and messaging that pushes product or service messages to drive awareness with prospects and customers. Relevant Content. Customer Obsession. Disruptive Innovation.

CMO 109

CMO Relevance Enterprise Management Peer-to-peer 109

Launch Marketing

APRIL 26, 2023

What does it take to get a product from ideation to market saturation? The answer is a well-defined B2B product launch marketing strategy. Each plays a critical role in the product launch marketing strategy. If they do not align or support each other, they will often not help achieve success with the new product.

Marketing & Strategy 117

Marketing & Strategy Marketing Strategy B2B Marketing Product 117

Tomorrow People

FEBRUARY 21, 2022

Discover how cognitive biases can influence how users adopt or reject new product features. Your product has improved. Feature adoption requires users to change the way they make sense of your product. This article shares some recommendations to consider when launching a new product feature, according to psychology.

Features 156

Features Product Tips Work Management 156

Tomorrow People

JUNE 7, 2021

Tomorrow People, the product marketing agency with offices in Birmingham, London, and New York, is delighted to announce that it won the contract to provide product marketing and creative services for Fable Data, the highly regarded data and insights company. We’re always happy to add value in areas where we are strong.”.

Paid Search Agency 177

Paid Search Agency Marketing Agencies 1 Advertising Agencies Ad Agencies 177

Marketing Insider Group

SEPTEMBER 16, 2019

At the recent Content Marketing World 2019 conference in Cleveland , research became the primary focus of a panel discussion moderated by Morgan Molnar, Senior Manager of Product Marketing at SurveyMonkey. The post How to Make Your Content More Relevant with Original Research appeared first on PureB2B. Why Data Works.

Relevance 193

Relevance Research Opinions Content 193

Go Beyond SEO

JANUARY 23, 2024

Understanding SEO & SEO service for small business options If we dive into the vast world of digital marketing, we can’t help but shine a spotlight on a term on everyone’s lips: SEO. Even the smallest businesses can expand their reach far beyond traditional confines with GoBeyond’s SEO service for small business.

Small Business Marketing 78

Small Business Marketing SEO Service Business 78

Optinmonster

APRIL 8, 2024

Are you struggling to get more traffic and conversions on your product pages? Want to learn how to create high-converting product pages to drive more sales? Product pages are one of the most pivotal pages on your e-commerce site. If you want to have high-converting product pages, make sure you have the 17 ingredients in them.

Product 89

Product Lead Ranking Urgency Marketing Cross-Selling 89

Salesforce Marketing Cloud

DECEMBER 6, 2023

What if your financial services team could find the perfect tool to acquire new customers, deliver exceptional service, and drive growth? Rated as a leader by The Forrester Wave Report™: Financial Services CRM , Salesforce knows service — of any kind. Financial services CRMs are changing and so are the needs of customers.

Work Management 102

Work Management Marketing Management CRM Service 102

SmartBug Media

JANUARY 25, 2024

This series will dive into the latest product updates and how they can benefit your e-commerce business. In a few seconds, generative AI will create relevant email content based on your input – helping you schedule and send your campaign much faster. In seconds, it churns out relevant, on-brand content tailored to your needs.

Product 59

Product Ideal Customer Profiles Advertising Agencies Paid Search Agency 59

Go Beyond SEO

JANUARY 30, 2024

This is where SEO services come in. In this article, we’ll explore the benefits of utilizing SEO consulting services for your business. At the end of the day, our SEO consulting services aim to help you achieve your goals for growth and success in the digital world. What are SEO consulting services?

Consulting 60

Consulting SEO Service Lead Scoring 60

SmartBug Media

MAY 9, 2023

As an agency specializing in full-service digital marketing, we understand the importance of staying on top of the latest tools and features to help our clients reach their marketing and sales goals. HubSpot has been our trusted partner and continues to innovate with new and improved products that drive results for our clients.

Hubspot 98

Hubspot Enterprise Management Product Work Management 98

SmartBug Media

JANUARY 25, 2024

As an agency specializing in full service digital marketing, we understand the importance of staying on top of the latest tools and features to help our clients reach their marketing and sales goals. HubSpot has been our trusted partner and continues to innovate with new and improved products that drive results for our clients.

Hubspot 59

Hubspot Product Paid Search Agency Ideal Customer Profiles 59

OnMessage

MARCH 7, 2023

Each of these iconic leaders understood the importance of staying relevant and how relevance is the key to engaging in meaningful conversations with customers. In the end, it really doesn’t matter how superior your product or service is [.] The post The Power of a Consistent, Relevant Corporate Story.

Relevance 52

Relevance Conversion Service Product 52

Marketing Insider Group

MARCH 10, 2020

What exactly does a professional blog writing service do for you, and why do you need one? Have you thought about hiring a professional blog writing service for your new business? So, the best way to populate your blog with content when you’re focused on core business tasks is to outsource to a blog writing service.

Startups 280

Startups Work Management Marketing Management Service 280

Salesforce Marketing Cloud

FEBRUARY 9, 2023

Customer service organizations today are fighting an uphill battle. Service agents face record case volumes, and customers are frustrated by growing wait times. With nearly half of customers citing poor service experiences as the main reason they switched brands last year, the pressure is on for companies to find a better way forward.

Enterprise Management 98

Enterprise Management Work Management Service Generation 98

Televerde

JUNE 13, 2022

When interacting with customers, an agent’s job is filled with dozens of conflicting “must-dos” that ensure they offer the best customer service call center experience. How a Great Customer Service Call Center Experience Boosts Your Sales. Today, 88% of companies prioritize the customer’s experience even above pricing and products.

Service 119

Service Ideal Customer Profiles Customer Satisfaction Cross-Selling 119

Navigate the Channel

JULY 19, 2023

The concept of “Social Currency” has gained traction as a crucial element in building product company marketing strategies. This article explores the future of Social Currency and its potential impact on building product marketing. How can building product companies use Social Currency?

Product 65

Product Ad Building FAQ Communities 65

Salesforce Marketing Cloud

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. Enter asset service management, the process of effectively managing and maintaining physical assets in field service. Get the free report What is asset service management? Get the free report What is asset service management?

Work Management 59

Work Management Service Terms and Conditions Forecasting 59

Zoominfo

OCTOBER 28, 2020

You may be asking yourself: Wait, ZoomInfo launched a new product then acquired a company with a similar use case? The value and promise of intent data is that it enables companies to strike while the iron is hot and have meaningful, informed conversations with companies searching for their products. .

Intent Data 208

Intent Data Zoominfo Buyer Intent Intent 208

Televerde

JUNE 14, 2022

Customer service has never been more important for companies. As companies improve their customer service, they see positive results. Research shows that customer service influences decisions and word-of-mouth recommendations. What Exactly are Customer Service Analytics? Key Takeaways.

Analytics 114

Analytics Service Customer Satisfaction Word of Mouth 114