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How consumers are contacting brands on social media this holidays

Martech

Seventy percent say they’re going to directly message a brand, and 63% said they’re more likely to contact a brand on social during the holidays than at other times throughout the year. The key for brands is meeting customers where they are and avoiding sending too many messages where they aren’t, or where they prefer not to be contacted.

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The Lead Analyser: Get Your Leads In Order

Lead Liaison

The Lead Analyzer: Get Your Leads In Order. I have different stages defined: First Outreach, Second Outreach, Demo Booked, First Follow-Up Post Demo, Second a Follow-Up Post Demo, Order Form Sent, and Order Form Received. If you’d like more information about these topics, please Contact Us.

Order 98
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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

When it comes to great customer service, your contact center plays an important role. Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. What is contact center automation? What are the benefits of contact center automation?

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The Best Order Confirmation Emails Have Arrived

Litmus

The availability of fast shipping and hyper-detailed order tracking has made us all a bit, well, impatient. Your order, shipping, and delivery confirmation emails are your customer’s peek behind the scenes. Nobody wants to submit an order online only to be met with radio silence or the bare minimum communication at best.

Order 94
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Build a Successful and Results-Driven Sales Culture

Speaker: Gary Galvin, CEO, Galvin Technologies

As a leader in your sales organization, it’s incredibly important to have an accurate picture of your team’s revenue, pipeline, and sales activities in order to deliver results. Quickly find and add information related to accounts, contacts, leads, opportunities, and activities. Master 1:1 sales meetings.

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The Lead Analyzer: Get Your Leads In Order

Lead Liaison

The Lead Analyzer: Get Your Leads In Order. I have different stages defined: First Outreach, Second Outreach, Demo Booked, First Follow-Up Post Demo, Second a Follow-Up Post Demo, Order Form Sent, and Order Form Received. If you’d like more information about these topics, please Contact Us.

Order 62
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Your Contact Center Can Earn Money for Your Company, Too

Salesforce Marketing Cloud

That’s especially difficult for contact centers, where siloed data, disconnected systems and labor shortages already lead to long wait times. While these challenges may affect your contact center revenue, the real impact is on customer experience. Identify your contact center’s expenses. How to create contact center revenue.