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Crisis Communication Strategies: Navigating Challenges with Email & SMS

Vision6

This article will explore what a crisis communication plan entails, how you can integrate email and SMS into your crisis communication strategies, and how you can leverage the Vision6 platform to do so, with real-life examples. Studies have shown that 75% of companies have invested in crisis communication tools and technologies.

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Transactional SMS: The secret to improved customer engagement

Vision6

Then, look no further than transactional SMS. Transactional SMS helps businesses provide vital and time-sensitive information to their customers. In this article we will explore what transactional SMS is, how it works, its benefits, real-life use cases and how businesses can leverage transactional sms to improve customer engagement.

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Case study: Why T-Mobile chooses Medallia for top-notch CX

ClickZ

In this case study, we look into the work T-Mobile is doing with Medallia to improve their customer experience. Medallia offered a few things that were different from our previous tool, such as SMS messaging versus just calling a customer or sending an email.”. Example of an SMS-based survey powered by Medallia.

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Event Marketing Leads Plummet Due To Coronavirus Cancelations

Smashmouth Marketing

Amid the day to day progression of the coronavirus, companies are seeing one of their major lead generation programs dry up – event marketing. That’s one way to use the available marketing budget: Source Ideal Customer Profile Leads (ICPs) to drive your most desirable persona to your events. The typical client was a B2B tech company.

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Marketing Automation for Education

ClickDimensions

Email marketing is just one method of communication, but stats show that SMS marketing also shouldn’t be ignored, especially for younger generations. Did you know SMS marketing has an average open rate of 98%? Campaign Automation is also highly useful in the case of personalization.

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How to Identify Cross-Selling Opportunities in Your ABM Funnel

SmartBug Media

If you don’t have a tool that can help you understand product usage, account-based scoring is another mechanism for prioritizing accounts. Firmographic, demographic, and web analytics data can help you score each company based on the variables that are indicative of good upsell opportunities. Install Behavior-Based Nudges.

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Making your marketing stack deliver more value during a global crisis

ClickZ

But, reassessing your stack’s value isn’t just about cost per lead, it’s about finding what solutions provide a stellar customer journey. A strong marketing automation platform will allow you to build new, accurate buyer personas, segment your leads and personalize each and every customer experience.