What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!
Martech Advisor
DECEMBER 6, 2019
However, service at the point of sale is critical to the decision-making process and in most cases, reducing the time to make a purchase. Customers can provide feedback at kiosks at the airport, through the mobile app in the form of a smart survey and also SMS and email surveys. 7 Common Types of Customer Service.
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