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Pega launches new AI buddy

Martech

Pega, the CRM and BPM software company, announced the launch of GenAI Knowledge Buddy, to generate answers for employees and customers based on a synthesis of content distributed across enterprise knowledge bases. It will be available in the first half of 2024. Why we care.

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Marketing projects: Why you should compile questions in advance

Martech

Do new vendors off development and staging environments? Dig deeper: How to create a knowledge base for marketing work management Opportunities You have plenty of opportunities to compile questions. Don’t forget about bringing a new vendor or vendor team to a project. What are the UX implications?

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

Free trials that last between 7 and 21 days are available from most vendors so you can verify if their features match your needs. Many vendors provide transparent pricing for either their basic plans or their more expensive premium plans. You can see more details for free features and paid plans on the vendor site here.

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Employee Self-Service: The Complete Guide

Salesforce Marketing Cloud

An employee self-service system combines interactive web applications with searchable knowledge base articles to deliver a full suite of features. The interactive portions of ESS systems may combine automated systems with a ticket-based help desk system. Just as your business is always evolving, so too is your knowledge base.

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success—with little more than a few CSM calls (if they’re a large enough account to have one), and a knowledge base to get them there.

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6 Free Cross-Training Ideas for B2B Digital Marketers

KoMarketing Associates

As marketing technology continues to evolve, the demand for resources supporting both problem awareness and vendor validation increases dramatically. The good news is that more martech vendors appear to be up to the challenge in providing resources for new users and more experienced marketers. Obtain Certifications.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

Free trials that last between 7 and 21 days are available from most vendors so you can verify if their features match your needs. Many vendors provide transparent pricing for either their basic plans or their more expensive premium plans. You can see more details for free features and paid plans on the vendor site here.