Brands’ cost-cutting moves are costing them customers
Martech
JULY 25, 2022
Nearly two-thirds of customers (62%) say they’ll stop buying from brands who do this, according to a new Gartner report. More than half of consumers (56%) reported seeing instances of shrinkflation (reducing size or quantity of packaged goods without reducing the price) in food and groceries. can costs 99 cents.
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