Be Relevant and Accelerate your Buyer's Journey


Episode 3 features, Randy Frisch , CMO and Co-Founder of Uberflip , a content experience platform that empowers marketers to create content experiences at every stage of the buyer’s journey. Randy shares with us some tried and true methods to shorten the buyer’s journey. How do you shorten the buyer journey?

How to Adapt B2B Digital Marketing to the Buyer Journey in 2020

KoMarketing Associates

Understanding how a B2B buyer’s journey naturally progresses is key to designing a digital marketing program that works in any economic climate. Fortunately, there’s quite a lot of research available to help us see how B2B buyers are navigating their purchase process.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Buyerology Trend: Think Buyer Decision Model vs. Buyer Journey

Tony Zambito

This is the fifth in a series of articles looking at buyer trends that will influence marketing and sales in the near and foreseeable future.    We explored so far experience creation , BIG insights , demand fulfillment , and buyer networks.    This article looks at how buyer decision models are changing and how marketing and sales can think beyond the buyer’s journey or buying process to adapt. 

Redefine Your Buyer Personas For A Winning Recovery In 2021

Tony Zambito

Similarly, buyers can also undergo changes making them almost unrecognizable. The COVID-19 pandemic is changing the face of buyers profoundly. Calling into question for many B2B sales and marketing leaders how well they know their buyers. Redefine Buyer Personas.

Pursuit Of Goals Drive Buyer’s Journey

Tony Zambito

Customer Journey by Rafael Garcia Motta. Buyer’s Journey Is A Pursuit. The idea of understanding the process by which buyers make choices and decisions has been around for quite some time. When customer experience concepts burst on the scene 15-20 years ago, it was called customer journey mapping. As of late in the transforming world of marketing, the nomenclature of the buyer’s journey has come into vogue. Goals Drive The Buyer’s Journey.

Reboot Buyer Insights To Drive B2B Growth

Tony Zambito

The scale of disruption will mean the B2B buyer and seller dynamic will continue to be rocked. It is safe to say that no industry or B2B markets will go without some form of disruption affecting buyers and buying behaviors. The realization is setting in for senior executives that the time to develop their buyer insights assets and competencies is becoming mission-critical. What are signs B2B senior executives will know they are in need of a reboot of their buyer insights?

Rethinking Market Strategy In A Digital Economy

Tony Zambito

The primary course of conversation in the past few years for CMO’s and their marketing teams has centered around customer centricity, customer experience, and content marketing. What CMO’s need to be on guard for is falling prey to a myopic view of customers without assessing how markets are changing. Usage Behaviors : How products and services are used today are integrated into all aspects of work and life blurring the lines between how organizations define users and buyers.

New Buyer Insights Needed To Unlock Growth In An Era Of B2B Digital Transformation

Tony Zambito

Such transformation will also redefine what it means to acquire buyer insights. The paradigm of buyer insights will shift and be reshaped by the forces impacting the global digital economy. What we can be sure of is the buyer insights of the future will be fundamentally different than the buyer insights of the past. Many B2B firms today are either severely lacking in buyer insights or are led to believe the buyer intelligence they obtain is relevant to buyer insights.

CMO Spotlight: Randy Frisch at Uberflip


Just before the ball dropped, launching us into 2020, we here at Oracle CX Marketing got on the phone with Randy Frisch, CMO at Uberflip. 3: Why did you want to become a CMO? RF: To be honest, I didn’t always have a desire to be a CMO. Being a CMO is kind of just gravy.

CMO 178

Accelerated Digital Commerce Is Disrupting B2B Sellers And Buyers

Tony Zambito

Before the turn of the new millennium in 2000, it was downright unthinkable in B2B that the model of sales representative and buyer interaction would ever change. Consider this, in an Accenture survey three years ago, only 12% of B2B buyers even wanted to meet with a sales representative.

7 Elements Of Customer Understanding The C-Suite Must Master

Tony Zambito

Organizations should strive to develop buyer personas , user personas, and customer personas. For example, in one buyer persona research study completed for an organization in the logistics industry, we found as manufacturers became more global, U.S. 4 – Customer Journey Mapping. At any given time, customers and buyers may have multiple scenarios occurring, which require different types of interactions and responses. by Yarden Gilboa.

Power Account-Based Marketing With Buyer Insights

Tony Zambito

Buyer Insights Are A Prerequisite. When it comes to ABM, there are three potential missteps that can derail an ABM strategy from the start: There is a lack of or there are no efforts involving gaining deep buyer insights respective to target accounts and industries. What becomes evident when you think about these three potential missteps is that gaining deep buyer insights becomes a prerequisite for succeeding at account-based marketing – and – account-based sales.

Overcoming The Content Personalization Challenge With Buyer Persona Research

Tony Zambito

It is clear that one of the top challenges facing marketing, especially B2B marketing, is the ability to connect with potential buyers on a personal level. The majority of content today is not hitting the mark with buyers and customers. For CMO’s, it is especially disconcerting for, after a few years of justifying increases in content marketing budgets, the returns are not matching up. Buyer Persona Research. This premise still remains foundational to buyer personas.

New Approaches To Understand Customers Needed In A Digital Transformation World

Tony Zambito

In my article Rethinking Buyer Personas In An Era Of Digital Transformation , I presented four trends impacting the state of buyer persona development. Whereby, rethinking buyer persona development and insight gathering in a digital-centric world becomes a necessity. Relying on a status quo of traditional means such as focus groups, win/loss oriented interviews, surveys, and buyer interviews that are grounded in conventional yet outdated sales and product marketing concepts.

How Understanding The Goals And Intent Of Buyers Can Transform Marketing

Tony Zambito

Understanding the difference between intent-driven and goal-driven behaviors allows for deeper levels of understanding buyers (customers). Primarily, it helps with making sense of the tasks and activities buyers perform. This is also an important principle behind buyer insights research and buyer persona development. The many articles, books, and promotional material written about buyer personas, in general, are missing this key point. Transformation by Yu Luck.

State Of Buyer Personas 2016: Strong Correlation Between Effectiveness And Goals

Tony Zambito

In 2016, we will mark the fifteenth year since buyer personas were first introduced. The journey, however, continues towards professionals and organizations gaining a true understanding of what buyer persona development entails. What is clear is buyer personas are now entering the mainstream of dialogue when it comes to overall customer understanding. . 27% of the respondents relied on in-depth qualitative buyer interviews – a jump from 15% previously.

4 Myths Preventing True B2B Customer Understanding

Tony Zambito

In my years since launching Buyer Persona Research , the most successful companies utilizing buyer personas have made it about the latter – not the former. That is, making their buyer personas about customer research and not confirming existing buyer profiling assumptions. However, a big problem exists in buyer persona research and development today. The bottom line here is that buyers do not act or think in this way. by Alex Auda Samora.

Are Your Buyer Personas Data Overkill?

Tony Zambito

As the concept of buyer personas has crept into the conscious of both B2C and B2B Marketing, so has misguided representations of buyer personas become prevalent. With many touted frameworks and processes being representative of buyer personas in name only. These misrepresentations have also led to a tendency to throw everything, including the kitchen sink, into crafting buyer personas. This approach of having 15 plus profile categories amounts to buyer profiling.

Is Your Organization Ready For Market Strategy In A Digital Economy?

Tony Zambito

Whereby the consumer and the business buyer makes little distinction between the two. Ranging from data-driven trending analysis to qualitative persona-based insights (both buyer personas and user personas fused into a market persona), market strategists will need newfound capabilities to distil, interpret, and act upon data and insights in order to not be caught unawares on disruptive market forces. Community Preparedness by Iconathon.

Mapping Buying Experiences: Creating Growth Through Aligning With Buyer Goals

Tony Zambito

Engaging new buyers and repeat customers are the lifeline to achieving growth. Including experience mapping, journey mapping, ethnographic research, design thinking, and customer co-design. Understanding Buyer Interactions Matter. How new buyers and repeat customers are interacting with organizations today is putting many companies on the spot to adapt. Focus on path and end goals : typically, buyers are taking a path towards an end goal.

Buy 145

How The Content Illusion Is Leading Marketing Astray In The Era Of Digital Transformation

Tony Zambito

In my previous article entitled Rethinking Buyer Personas In An Era Of Digital Transformation , I noted that digital interaction will matter more than content. I am speaking about how personas ( buyer personas in particular) are often positioned as “profiles” to determine what people will read and where their “waterholes” are. 4 – The Customer Journey Is Not The Content Journey. The term customer journey has come into vogue. Illustration by Hea Poh Lin.

CMO Spotlight: Raja Rajamannar, CMO, Master Card  


When worldwide CMO of MasterCard, Raja Rajamannar joined the company in July 2009, he faced the question that many senior executives in a similar position have to answer—“How do you decide what stays, what goes out?” In past editions of this CMO Spotlight Series, we have learnt valuable lessons from CMOs who speak about innovation, digital marketing, social media, the confluence of technology and marketing, and so on. Buyer insights are not enough—you need human understanding.

CMO 74

Goal-Directed Marketing: How Marketers Can Help Buyers Achieve Their Goals

Tony Zambito

Various studies have shown buyers continue to find as much as 60-to-75% of content to be non-relevant. However, approaches to understanding buyers have only evolved marginally in the same time period. The problem faced by marketers is there continues to be a lack of understanding about why buyers truly make choices and decisions. Marketing and sales still rely on market segmentation and buyer profiling as it has for the last twenty-five plus years.

The Emerging Importance Of B2B Ethnography To Buyer Personas

Tony Zambito

Better, deeper, insightful, and well-rounded understanding of customers and buyers is on the top of the list for many CEOs and CMOs today. Redefining The Meaning Of Buyer Understanding. These three pressing concerns are causing CEOs and CMOs to reevaluate how to understand their buyers and their abilities to help buyers achieve their goals. In today’s robust evolution of digital technologies, CEOs and CMOs seek buyer understanding to address these three concerns.

Is B2B Content Engagement Heading In The Wrong Direction?

Tony Zambito

My interaction with buyers, via hundreds of B2B buyer interviews in multiple industries, leads me to believe this outcome is a correlation as opposed to a paradox. This is: Marketing and Sales Overly Focused On the Buyer’s Journey : This approach has come into vogue the past 2-3 years. This in vogue approach has led to attempts to make an “automated science” out of the B2B marketer’s view of the buyer’s journey. by Juan Pablo Bravo.

3 Ways CMOs Can Achieve Deeper Insights Into The Customer Journey

Tony Zambito

The idea of understanding the customer journey or buyer’s journey has come into vogue during the past couple of years. The journey concept first popped up during the initial Total Quality Movement in the ‘80’s and made popular by Deming. When the concept of customer experience burst onto the business world in the late ‘90’s, a natural extension became customer journey mapping. It means, largely, that journey mapping is focused on tasks and activities.

B2B Demand Generation Best Practices: 10 Proven Ways to Improve Your Results

KoMarketing Associates

But recent research from DemandGen will show you exactly how B2B buyers would like to have content organized: Use personas. Note that you need not do marathon webinars, either: The #1 thing B2B buyers want from content is for it to be shorter, according to Demand Gen Report.

Why is our CMO, Jenn Steele, excited about Journey Acceleration?

Madison Logic

Today we launched Journey Acceleration™, which allows B2B marketers to hit the right members of the buying committee with the right content and messaging at the right time to speed them down the funnel. Marketing-speak aside, I’m excited about Journey Acceleration because it drives me to accelerate my four primary goals, which also happen to be stages. The post Why is our CMO, Jenn Steele, excited about Journey Acceleration?

CMO 61

Confusing Customer Segmentation, Buyer Profiling, and Buyer Personas Harms Marketing

Tony Zambito

In the 15 years since originating the concept of buyer personas in 2001, there has been one issue that continues to plague fully understanding exactly where, how, and why buyer personas can be beneficial. Compounding the issue today is the prevalent use of the term buyer persona to describe customer segmentation and buyer profiling efforts. I believe, in part, the issue is fertilized by efforts to capitalize on the emerging popularity of the term buyer persona.

Are Companies Ignoring Their Best Source For Buyer Insights?

Tony Zambito

The answer lies in whether an organization is consumed by the quantity of data as opposed to a focus on obtaining critical business, as well as, buyer insights. If an organization has become insular about data, the danger they may face is that they may focus disproportionately on the quantity of data versus the quality of business and buyer insights. How can organizations learn about the stories taking place in the world of their customers and buyers?

Informed Customer Understanding Should Guide Marketing

Tony Zambito

Using user and buyer personas to help communicate a common view of customers to the organization. Such a guiding framework based on buyer research and a communications platform consisting of personas can help ensure the organization is working in concert towards helping customers to achieve their goals. by Anton Scherbik.

Why being a CMO is better than being a CEO?


The struggles behind how to attribute credit to marketing , high rates of turnover in the position, and difficulty creating proper expectations lead to the belief that being a CMO is a shaky ground to stand on. As a CMO who was a CEO prior to my current role, I cannot help but find it interesting as I have direct experience to contrast the two. When I joined Seismic, I had never been the CMO before. Leveraging analytics through the entire buyer’s journey.

CMO 57

Buyer Decisions Are Not What You Think

Tony Zambito

When marketing and sales leaders often think about how buyers make decisions, they are viewed through a prism of buyers making rational and process-driven decisions. Of late, the term “buyer’s journey” has come into vogue. There is a significant problem with this prevalent perspective that exists in the world of marketing and sales: humans, thus buyers, do not make decisions in near-perfect rational, systemic, and predictable ways. by Gregor Črešnar.

Use Buyer Persona Research To Improve B2B Customer Experience

Tony Zambito

Customer experience has been and will continue to be one of the major influences on how buyers make choices. Recent research by SiriusDecisions found that for 80% of B2B buyers surveyed, customer experience counted as the top significant reason why they chose to work with a specific provider over another. However, what should be noted by B2B CMO’s and leaders today is this interesting notion: much of today’s planning, strategizing, activity, and etc. by Creative Stall.

The Telltale 8% Drop In Content Marketing Effectiveness

Tony Zambito

Buyers Are Saying The Same. Recent surveys, from the likes of Forrester and SiriusDecisions , indicate the sentiment is nearly 70% or more of buyers outright reject content. These mirror my own findings in conducting qualitative buyer persona research interviews directly with buyers the past two years. In one such buyer interview, an executive handed me a folder, rubberbanded. The Right Buyer Understanding Matters. by Aha-Soft.

Digital Commerce Is Disrupting B2B With No End In Sight

Tony Zambito

Before the turn of the new millennium in 2000, it was downright unthinkable in B2B that the model of sales representative and buyer interaction would ever change. Consider this, in a recent Accenture survey, only 12% of B2B buyers even wanted to meet with a sales representative. Furthermore, nearly 70% of B2B buyers are conducting transactions and purchases strictly online. What is at issue for B2B organizations is B2B buyers are advancing at a faster rate.

Beyond Buyer Profiling To Buyer Personification

Tony Zambito

Coinciding with this period was the introduction of strategic selling to the individuals within a team of buyers. It is where we first saw the distinctions given to the economic buyer, the technical buyer, and the user buyer. These combined perspective resulted in an emphasis on profiling the individual buyer. Predominantly, the majority of these efforts to understand the individual buyer were taking place to improve sales effectiveness. by Evan Shuster.