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Use Buyer Persona Research To Improve B2B Customer Experience

Tony Zambito

Customer experience has been and will continue to be one of the major influences on how buyers make choices. Recent research by SiriusDecisions found that for 80% of B2B buyers surveyed, customer experience counted as the top significant reason why they chose to work with a specific provider over another. by Creative Stall.

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Overcoming The Content Personalization Challenge With Buyer Persona Research

Tony Zambito

Invariably in business, there seems to be a tendency to gravitate towards the knee-jerk response of technology fixing a problem. Understanding that helps inform how they can create content that is personalized to the goals and situations of their buyers. Buyer Persona Research. We have been down this road before.

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Proving Marketing’s Financial Impact in B2B

B2B Digital Marketer

The conversation also highlights the importance of setting clear OKRs (Objectives and Key Results) that align marketing objectives with overall business goals, ensuring accountability and strategic alignment. Ways to align marketing strategies with business objectives. The importance of viewing marketing as a multi-faceted investment.

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Reboot Buyer Insights To Drive B2B Growth

Tony Zambito

B2B companies are faced with the most transformative era in business history. On a greater scale than that of the first Industrial Revolution over a century ago, we are witnessing a technological and digital revolution that will disrupt business-to-business profoundly in the next 10 years. Illustration by Gregory Cresnar.

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7 Key Issues To Avoid When Creating Your Buyer Personas

Lead Forensics

Keeping Them in the Marketing Silo Going through the process of developing buyer personas is usually a very cleansing experience for a company. It forces you to figure out and define exactly who you want to do business with. Students may not be your target market, but they may visit your website for research purposes.

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Pursuit Of Goals Drive Buyer’s Journey

Tony Zambito

In business-to-business and consumer industries, the influence of goal-directed behaviors can be significant determinants of how choices and buying decisions are made. Buyer’s Journey Is A Pursuit. For CMOs and their teams of marketers, the use of buyer journey mapping can be helpful. It Is About Movement.

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Confusing Customer Segmentation, Buyer Profiling, and Buyer Personas Harms Marketing

Tony Zambito

This is especially crucial as organizations continue to evolve in transforming their business model from product-centric to customer-centric models. Buying processes and buyer journeys. All of the above are oriented towards understanding the ideal customer and buyer profile for segments. Customer Segmentation.