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2024 Predictions: Social media’s evolution

Martech

“We don’t anticipate an immediate mass abandonment amongst social users, but rather the potential for a minimization of engagement,” said Dan Gutter, analyst for Gartner. “It Gartner recently projected 50% of consumers would “abandon or significantly limit their interactions” with social media by 2025. of all U.S. of all U.S.

Gartner 135
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Amazon Prime Day returns while retail and e-commerce rivals face inventory challenges

Martech

Marketers are hoping Amazon’s annual Prime Day sales event will give them a preview of holiday sales strategies along with a snapshot of current online shopping trends. Amazon is getting back into ‘prime’ summer season,” said Brad Jashinsky, director analyst, digital marketing at Gartner. Why we care.

Amazon 83
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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

According to Gartner , B2B buyers today spend only 5% or 6% of their time with sales reps while comparing multiple suppliers. Gartner also found that when B2B buyers are making purchase decisions, they spend most of their time independently researching the brand online.

Loyalty 312
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Siri and Alexa may be used by protesters to attack customer support channels

Martech

Virtual assistants like Siri and Alexa, which are a growing part of the digital customer experience, from discovery via search marketing to customer support, may soon be used by protesters to disrupt organizations by flooding customer support channels , according to a study by Gartner. By the end of next year there will be 8.4

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What does ‘Real-Time Marketing’ really mean? by Salesforce

Martech

Don’t follow the pack — be a leader Read the 2024 Gartner® Magic Quadrant for Customer Data Platforms. Learn why Gartner named Salesforce a Leader, placing highest in ability to execute and furthest in completeness in vision. Let’s look at the concept of real-time marketing and show some ways leading brands use it to win customers.

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We Took a Risk on Social Proof in Our Marketing. Here’s Why It Paid Off

Contently

Think of the last time you went to buy something on Amazon. Thanks to sites like G2 Crowd, Captera, and Gartner Peer Insights, social proof has made its way to the B2B tech industry. Most companies shy away from highlighting these reviews in their product marketing strategy because they can’t control the narrative.

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Content Marketing During a Downturn: Here’s What the Conventional Wisdom Gets Wrong

Contently

Data shows that proactive marketing “ pays off ” during recessions—for brands across industries, including the likes of Toyota, Amazon, Coca-Cola, etc. Companies need to keep growing to succeed, and content is one of the most effective ways to do that. How content marketing leads to meaningful ROI.