Remove cross-sell customer
article thumbnail

Crisis Drives Innovation: Businesses Release More Products than Last Year

Zoominfo

With COVID-19, B2B companies have a unique opportunity to innovate because customer needs are evolving so rapidly and moving in such unexpected directions,” management consulting firm McKinsey & Company wrote in July 2020. The other quadrants include customer loyalty , market expansion, and company transformation.

article thumbnail

6 Challenges Threatening Salespeople in 2018

Hubspot

New research from Richardson Sales Training reveals the biggest focus for sales professionals in 2018 should be articulating value. Top challenges facing salespeople in 2018 included: Creating a targeted prospecting strategy. 6 Challenges for Salespeople in 2018. The Challenge: Selling today requires more resources.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Reasons Chatbots Will Improve UX in 2018 & Beyond

Adobe Experience Cloud Blog

Creating a superior customer experience is critical for companies today. Customers are savvier than ever and enjoy the ability to choose based on the more attractive offer. Deloitte claims that more than 60 percent of businesses consider customer experience provided by the contact centers as a competitive distinguishing factor.

article thumbnail

MarTech Plot Lines for 2021

Customer Experience Matrix

Retailers like Walmart, Kroger, Target, and CVS have all started their own ad networks , drawing on their own customer data. Traditional publishers like Meredith have collected their formerly-scattered customer data to enable cross-channel, individual-level targeting. Back in 2018 we saw it at least as often as AI.

article thumbnail

3 Demand Generation Trends to Watch in 2019

ANNUITAS

Adobe announced that consumer demand for personalized content reached an all-time high in 2018, a theme that underscored some of the most prominent trends of the year. And as the quest to improve the customer experience has made buyer data more precious than ever, marketers have had to tighten their approach to collecting it thanks to GDPR.

article thumbnail

The State of B2B Lead Generation in 2018

BOP Design

Lead generation strategies, methods, channels, and tools continue to be a major focus for B2B marketers in 2018 and for good reason – it impacts the bottom line. Cross-Selling & Up-Selling: Personalized Approach. We asked B2B marketers, “What is your biggest lead generation challenge in 2018?”

article thumbnail

Customer Experience Trends 2018 – Part 1

Aberdeen

Read: Cognitive Customer Experience: The Future is Here . The list of technologies that companies use to manage customer experiences is extensive. Figure 1 shows the highest-ranking ones for planned adoption in 2018 and beyond. These priorities are highly influenced by customer expectations.

Trends 45