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Your Contact Center Agents Are Burnt Out – Here’s How To Help Them

Salesforce Marketing Cloud

We interviewed 40 contact center agents and supervisors , diving into their experiences to learn how companies can better support agents and stem this “Great Resignation.” We learned: Agents want to work for companies that trust them to solve customer problems, empower them with technology, and offer upskilling and training.

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How to Create a Privacy Policy for Your Website

sagefrog

For websites in the B2B space , privacy policies are essential for transparency, legal compliance, and building trust with users. Understanding the nuances of these regulations allows you to create a comprehensive and transparent policy. We’ve got tips to help you create an effective B2B privacy policy.

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ZoomInfo’s 2022 Sustainability Report Recap

Zoominfo

We’ve released our second Sustainability Report to align with our commitment to sustainability and transparency. In 2022, we invested more than 117,000 hours in employee training and development. We are proud of the investment that we have made in learning and development, and in training a generation of sales people.”

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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

That takes us to the first recommendations for activating an excellent customer experience on social media this holiday season: Train Your Social Care Team. Establish Guidelines That Encourage Maximum Transparency (and Yes, Even Disappointment!). Establish Guidelines That Encourage Maximum Transparency (and Yes, Even Disappointment!).

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From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce Marketing Cloud

Let’s look at how field service management with AI, training, and incentives can set your team up for success. Train your mobile workers on sales techniques and how to look for customer cues. One of the most critical skills is how to set customer expectations for contact from your team.

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Building Trust in the Digital Age: Navigating Data Privacy and Security in Digital Marketing

Bluetext

This blog post explores the significance of data privacy and security, offering strategies for marketers to prioritize transparency, compliance, and trust with their audience. Data breaches and privacy scandals have eroded trust in brands, highlighting the critical need for transparency and accountability in data handling practices.

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The 13 Social Media Customer Service Stats You Must Know

Convince & Convert

About 50% of Users Contacting Brands on Social Media Have Customer Care Concerns Again, according to the Khoros survey, roughly half of consumers use social media to resolve customer care-related problems. About 1 in 5 millennials, Gen X and Gen Z, has contacted a brand on social for customer support. Image via Khoros 9.