Your Contact Center Agents Are Burnt Out – Here’s How To Help Them
Salesforce Marketing Cloud
MAY 11, 2022
We interviewed 40 contact center agents and supervisors , diving into their experiences to learn how companies can better support agents and stem this “Great Resignation.” We learned: Agents want to work for companies that trust them to solve customer problems, empower them with technology, and offer upskilling and training.
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