Salesforce Marketing Cloud

NOVEMBER 21, 2023

Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. We’ve found that 65% of mobile workers are successfully selling to existing customers. Most business leaders I speak with are always looking to increase their share of wallet on customer spend for similar products.

Work Management 105

Work Management Service Cross-Selling Training 105

B2B Digital Marketer

APRIL 25, 2024

Our guest, Anne Slough, a veteran in sales strategy and digital transformation, brings a wealth of experience in integrating these tools to enhance customer engagement and streamline sales processes. Key Tips and Takeaways Embrace digital sales rooms to enhance transparency and buyer engagement.

Sales Cycle 52

Sales Cycle B2B Sales Marketing Automation Services Buyer's Journey 52

Webbiquity

MARCH 31, 2022

An enterprise customer who needs to purchase a new piece of equipment or software, evaluating similar offerings, will (most often) go with the vendor who can prove they’re the best. What about the customer experience? Here are eight B2B marketing strategies that can make a big difference today. People have lots of choices.

Marketing Budget 287

Marketing Budget Enterprise Management Sales Management Work Management 287

Heinz Marketing

JUNE 2, 2023

By Carly Bauer , Marketing Consultant at Heinz Marketing In today’s highly competitive business landscape, building customer loyalty and trust is paramount to the success of any organization. But how can businesses cultivate customer loyalty and trust? Be open about your products, services, pricing, and policies.

Ad Building 62

Ad Building Loyalty Customer Satisfaction Word of Mouth 62

Convince & Convert

DECEMBER 6, 2023

Did you know 61% of customers are ready to walk away after just one unpleasant customer service experience? This leaves no doubt that your company’s success largely depends on your customer support. And it’s exactly why you should focus on providing holistic customer service through social media.

Work Management 143

Work Management Marketing Management Social Media Stats 143

Sprout Social

FEBRUARY 29, 2024

In business, artificial intelligence (AI) is more than just a trend; it’s a crucial tool reshaping how we approach marketing and customer engagement. At the heart of this AI revolution is the ability to segment behaviors and target specific customer groups with precision. Why this surge?

Marketing AI 121

Marketing AI Lead Ranking Work Management Lead Scoring 121

Navigate the Channel

JANUARY 25, 2024

It encompasses a wide range of marketing activities, from personalized product recommendations on eCommerce websites to targeted email campaigns and customized content recommendations on social media platforms. Superior recommendations measurably build superior loyalty and growth; they amplify customer lifetime value.

Marketing AI 65

Marketing AI Personalization Ethics Privacy 65

EveryoneSocial

FEBRUARY 9, 2021

As workforces become more remote and distributed, managers and leaders need to find ways to promote employee satisfaction. Retention, employee engagement , and job satisfaction will all contribute to company success. What is Employee Satisfaction? Employee satisfaction measures how happy or content people are with their jobs.

Customer Satisfaction 100

Customer Satisfaction Lead Ranking Work Management Webinar Metrics 100

Salesforce Marketing Cloud

JULY 10, 2023

To create a safe and supportive environment for AI adoption: Foster a culture of transparency : Promote open and honest communication about AI initiatives, addressing concerns and providing clear explanations. Consider developing a comprehensive training program and a formal AI adoption process.

Barriers 75

Barriers Ethics Digital Transformation Training 75

Salesforce Marketing Cloud

MAY 11, 2022

Consumers rely on customer service agents for help with everything from address changes to insurance claims. We learned: Agents want to work for companies that trust them to solve customer problems, empower them with technology, and offer upskilling and training. Build trust with transparency. Center agent experiences.

Contacts 97

Contacts Lead Scoring Lead Ranking Training 97

Sprout Social

FEBRUARY 19, 2024

AI automation powers AI marketing , which marketers, like you, can use to pivot your campaigns seamlessly based on real-time market indicators, empower your customer service teams and grow holistically. This capability helps PR, social and customer service teams to immediately address such comments and take appropriate action.

Marketing AI 105

Marketing AI Work Management Automation Marketing Management 105

Salesforce Marketing Cloud

FEBRUARY 16, 2024

“While commissions provide financial incentives, well-designed plans encourage salespeople to take a long-term, customer-focused approach for a mutually beneficial relationship,” he said. Training: If the expectation of the sales team is to grow revenue, then it is important for companies to heavily invest in sales training.

Marketing Budget 104

Marketing Budget Examples Practices Best Practices 104

Trade Press Services

SEPTEMBER 10, 2023

When cultivated within a team or organization, confidence increases productivity, improves communication, enhances respect amongst team members, boosts employee retention, enriches customer relationships and drives business success. Confidence from prospects and customers. Confidence in leadership. Confidence in yourself.

Personalization 52

Personalization Peer-to-peer Business Customer Satisfaction 52

SmartBug Media

OCTOBER 13, 2023

By following good practices for data hygiene, businesses can improve decision-making, enhance customer experiences, improve operational efficiency, and facilitate successful data integrations and analysis. Strong data governance practices can help your organization ensure transparency, accountability, and compliance with legal requirements.

Data Hygiene 105

Data Hygiene Practices Best Practices Allocation 105

Televerde

MARCH 14, 2023

Delivering excellent customer service is crucial if you want your business to succeed. For many businesses, getting quality customer service means choosing a customer service outsourcing company. According to a recent report from Emplifi, 86% of customers will abandon a brand after two bad customer service experiences.

Service 52

Service Companies Customer Satisfaction Ad Agencies 52

Oktopost

OCTOBER 26, 2023

Unlike other industries, the financial sector operates under the watchful eye of regulatory bodies such as FINRA, SEC, IIROC, FCA, and PRA, imposing strict guidelines on communication and transparency. Make Sure Content is Educational and Informative Striking a delicate balance between promotional and informative content is paramount.

Marketing Management 125

Marketing Management Service B2B Thought Leadership Thought Leadership 125

Martech

AUGUST 9, 2022

The use of AI for assigning consumer credit scores needs more transparency and oversight than does an AI algorithm that distributes parts cost-effectively around a plant floor. Have those that are using the AI model’s output been trained on how to use it? Does your website “know” what to do with those customers when they visit?

Marketing AI 110

Marketing AI Planning Work Management Paid Search Agency 110

ClickDimensions

NOVEMBER 28, 2023

Customer Frustration 4. Invest in Training and Education In this blog post, we’ll delve into the detrimental effects of these silos and provide actionable insights on how SMBs can break free from these constraints for enhanced efficiency and profitability. Page Contents Toggle 5 Siloed Data Problems 1. Inefficient Operations 3.

SMB 40

SMB Work Management Marketing Management Customer Satisfaction 40

Salesforce Marketing Cloud

DECEMBER 11, 2023

It’s a battle between administrative burdens and elevating the customer experience – a situation that happens all too often. Research reveals that automation has a host of advantages: reduced costs, accelerated ROI, happier teams, and elevated customer experiences.

Automation 69

Automation Work Management Marketing Management Process 69

Sana Commerce

SEPTEMBER 15, 2023

In one poll by Gartner , sales and business leaders agree that ‘meeting quotas’ and ‘customer retention’ remain key priorities in the face of a potential economic downturn. Conduct thorough market research to identify your ideal customers, their pain points, and their purchasing behavior. A web store that drives sales efficiency.

Top of Funnel 52

Top of Funnel Cross-Selling Customer Satisfaction Digital Marketing Funnels 52

Rev

NOVEMBER 8, 2023

This helps you identify any weaknesses in your sales funnel , product features, customer service, pricing structure and more. For example, maybe lost deals were due to competitive pricing or an inability to deliver on key customer demands. From there, you can use this data to create better strategies for winning business.

Sales Management 78

Sales Management Analysis Top of Funnel Work Management 78

Salesforce Marketing Cloud

NOVEMBER 29, 2023

Whether you’re launching a channel to scale more efficiently, tap into new markets, or meet customer needs, this guide can help. This business model is also called indirect selling, because the company doesn’t have a direct connection to the end customer. Dealers serve as an intermediary between customers and the manufacturer.

Enterprise Management 111

Enterprise Management Work Management Advertising Channels Marketing Management 111

Salesforce Marketing Cloud

DECEMBER 11, 2023

The past few years have brought new ways for marketers to connect with customers, but email is still a powerful way to engage. In fact, customers say email still is their preferred channel to interact with brands. The volume of sends is high because it’s driven by high customer engagement. What is AI in email marketing?

Email Marketing 116

Email Marketing Work Management Planning Marketing Management 116

Martech

APRIL 19, 2023

Our last startup platform supported DI for go-to-market executives reducing the decision-making process from nine months to a fraction of time with greater visibility, training, and impacts. Other use cases include customer satisfaction, marketing attribution, and competitive and go-to-market strategies. Data availability.

Allocation 116

Allocation Marketing Attribution Enterprise Management Marketing AI 116

Zoominfo

MARCH 28, 2018

The strongest brands have one thing in common– a loyal base of trusting customers. Trust is at the center of every business strategy– without it, you’ll struggle to, develop relationships, win business, and retain customers. Be transparent. Did you know 54% of customers say they don’t trust brands ( source )?

Brand Identity 178

Brand Identity Branding Zoominfo Transparency 178

Valasys

AUGUST 8, 2023

AI can be used to comprehend the intent behind data, which can be used to improve decision-making, personalize customer experiences, and optimize marketing campaigns. Elevated Customer Experience: AI-driven data analysis systems provide organizations with invaluable insights into customers’ needs and preferences.

Intent 52

Intent Lead Ranking Digital Asset Management Ethics 52

Huptech Web

MAY 12, 2023

eCommerce returns can be a complex and costly challenge for businesses, requiring careful management and optimization to ensure a positive customer experience and minimize financial impact. As customers increasingly turn to online shopping, the need for a streamlined and efficient returns process has become more critical than ever.

eCommerce 52

eCommerce Practices Terms and Conditions Tips 52

DealSignal

FEBRUARY 1, 2024

We’re going to dive into the important stuff – like how good their data is, what they cover, how they work with other software, how they handle customer support, play by the rules, and what they charge. ZoomInfo’s data does not undergo continuous customization for individual client needs.

Zoominfo 52

Zoominfo Enterprise Management Lead Ranking Marketing Automation Services 52

Vision Edge Marketing

DECEMBER 6, 2018

Being able to deliver on these broader responsibilities, to deliver insights from the vast continuous flow of data, and to respond quickly to customer demands, requires an agile Marketing organization. Operational excellence drives growth revenues, margins and customers satisfaction. improve the process to eliminate defects.

Planning 183

Planning Work Management Marketing Management Paid Search Agency 183

Sprout Social

MAY 9, 2023

AI marketing combines AI technologies with customer and brand experience data to provide highly precise insights into your customer journey and market trends. They help you cut through the noise and gain a deep understanding of the customer’s mind through social media sentiment analysis.

Marketing AI 132

Marketing AI Lead Ranking Paid Search Agency Marketing Management 132

Sprout Social

OCTOBER 19, 2023

As the digital market space rapidly evolves, customers are seeking authenticity and human connection from brands like never before. It’s providing them with critical brand insights from social listening to inspire engaging content, personalize customer care and dig deeper into performance metrics.

Marketing AI 129

Marketing AI Paid Content Work Management Marketing Strategy 129

Salesforce Marketing Cloud

JANUARY 8, 2024

But now, generative and predictive AI trained on large language models (LLM) offer even more opportunities to increase efficiency and scale personalization. AI is more than an ecommerce trend — it can make your teams more productive and your customers more satisfied. Customers reap the benefits of headless commerce, too.

eCommerce 76

eCommerce Marketing AI Trends Loyalty 76

Salesforce Marketing Cloud

JANUARY 25, 2024

From the warehouse to the customer’s hands, successful inventory management helps your business deliver stellar customer experiences. Perfect the entire post-purchase customer experience Fulfill and deliver with these order management tips. It’s what makes it possible to always know what’s in stock — and what’s not.

Work Management 59

Work Management Marketing Management Fulfillment Merchandising 59

Salesforce Marketing Cloud

FEBRUARY 14, 2022

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. We’d ask: How does a customer look at this? What does a customer think about that? How do we want the customer to feel about this and that?

Work Management 98

Work Management Marketing Management Service Best Practices 98

Heinz Marketing

OCTOBER 8, 2021

Think about all the times you had a really great experience as a customer- the way you felt after those experiences. Now think of those other times when your experience as a customer wasn’t the greatest, in fact you couldn’t believe everything that just happened. What is Customer Experience? Social Media. In-person store visits.

Paid Search Agency 122

Paid Search Agency Word of Mouth Loyalty Work Management 122

EveryoneSocial

JANUARY 18, 2021

It’s not enough to send out an employee satisfaction survey and sit on the results. 74% of employees draw a correlation between culture and their ability to serve their customer base. Learning and training opportunities can keep employees motivated and excited about how they can use these new skills to contribute to business goals.

Enterprise Management 106

Enterprise Management Peer-to-peer Work Management Customer Satisfaction 106

Sprout Social

JULY 12, 2022

If (and, more likely, when) a breach of customer trust occurs, it is critical to address it appropriately to stave off the worst possible consequences, which might include negative impacts to: Short- and long-term brand reputation. Customer loyalty and attrition. Employee satisfaction and turnover. Sales and revenue.

Examples 112

Examples Brand Identity Branding Public Relations 112