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Why Your Technology Services Firm Can’t Rely on Word-of-Mouth for New Business

Hinge Marketing

Although it’s not surprising that an existing relationship with a service provider is often the deciding factor for clients, too many firms are relying solely on word-of-mouth from current clients to bring in new business. By building an online brand that focuses on high visibility and a solid reputation.

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How to Set Business and Marketing Goals Amidst Uncertainty

Marketing Insider Group

We’ve all learned over the past year that uncertainty can arrive at any time and make massive impacts on markets, companies, and consumer behaviors. Setting business and marketing goals can be one of the most challenging parts of navigating an organization through an uncertain time. Step one: embrace the uncertainty.

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Out with the Funnel, In With the Flywheel: The Modern Buyer’s Journey

Zoominfo

But, sales and marketing organizations must resist this instinct in order to constantly adapt to changing markets, new technologies, emerging trends and so on. But, there’s one business concept that’s stood the test of time like no other. As human beings, we’re naturally inclined to regard change with a sense of skepticism.

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What Are Paid, Owned, and Earned Media, and Which One Drives More ROI?

Marketing Insider Group

One of the most critical aspects of using content marketing is managing your paid, owned, and earned media. They actually all work together to drive traffic and conversions. Some come with a higher investment, and others have a more impactful ROI (return on investment). Owned media represents all content that you control.

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How to Use Content Marketing for Customer Retention

Marketing Insider Group

Cultivating new leads and clients can be much costlier and more time consuming than retaining or upselling current ones. However, in today’s world, where we can utilize predictive analytics tools to create highly personalized experiences for customers, it’s critical to focus on delivering value over making a sale or focusing too much on cost.

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Does Your Growth Strategy Need an Intervention?

Vision Edge Marketing

If necessary, consider one, or all, of our four recommendations to get your growth strategy back on track. Customer-centricity is not a one-time tactic; it’s a philosophy, an approach, and a set of practices that guide every aspect of an organization’s growth efforts.

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24 customer experience misconceptions debunked

Martech

Customer experience is the sum of all the interactions that a customer has with a brand over the life of the relationship with that brand. It’s one of those interactions in the definition and it’s also how we interact with customers, i.e., we service them. What is customer experience (CX)? Consequently, you impact the experience.