How to simultaneously attract new prospects and retain loyal customers
JANUARY 16, 2017
If they chose you above a competitor because you provided a higher-value service or product, don’t use a price reduction tactic to entice them to renew their contract or purchase additional products. Instead, figure out how you can provide their business even more value for a fair price.
New Developments in B2B Loyalty Marketing
NOVEMBER 21, 2012
Let’s look at the traditional approaches to retention marketing in B2B, plus some new developments in loyalty marketing being adopted by B2B marketers today, including social media and gamification. . New developments in loyalty for business markets. Photo credit: Wikipedia.
A Loyalty Program Becomes a Retention Hub
JUNE 7, 2016
Simple economics tell us that these prices are on an upward trend. The solution is to use a loyalty program as a hub for your retention marketing tactics. Loyalty as a Retention Hub. A loyalty program ties all of your marketing efforts back into your retention marketing strategy.
10 most inspiring digital marketing stories of 2016
FEBRUARY 3, 2017
Best known for their functional cars that offer amazing price-to-value ratios, the customer market grew by 60,000 cars in the last three years.
Five Strategies for Improving Customer Experience
FEBRUARY 9, 2017
However, dialing into customer loyalty and determining what it takes to improve customer retention isn’t always easy. Price and Value. With this in mind, price your products so that the perceived value is high. Loyalty Programs. Guest post by Brooke Cade.
Brand Loyalty isn’t Dead – Don’t “Buy” the Hype
Modern B2B Marketing
FEBRUARY 28, 2014
The Changing Face of Brand Loyalty. Because I had no loyalty to Fitbit or to Jawbone, neither brands carried any special power. So as I researched, I wasn’t worried about the brand of my new step/calorie counter – I just wanted the best functionality at the best price.
Is your brand making maximizing interest from potential customers?
MARCH 15, 2017
Make your consumers feel special with price cuts for their loyalty. In a digitally-charged world, the sales and marketing funnel is more important than ever. Engaging customers long before a sale, and even longer after it, are keys to building brand confidence and growing your revenue.
3 Ways B2B Brands Should Use Membership To Grow Advocate Loyalty
APRIL 3, 2015
Organizations like it for obvious reasons: recurring revenue and long-term loyalty ! SurveyMonkey successfully transitioned from a single monthly fee to a three-tiered pricing model so they could cater to large enterprise companies and keep their loyal core of smaller customers happy.
How customer experience supports brand loyalty through relationships
JANUARY 7, 2016
In fact, it’s the nature of nearly every industry where major purchases are driven by emotion and fashion over utility and price. The post How customer experience supports brand loyalty through relationships appeared first on Biznology.
11 inspiring case studies of digital transformation
DECEMBER 28, 2016
Features include: free two-day shipping on orders of $49 or more, exclusive price discounts, hundreds of millions of products, purchasing system integration, tax-exempt purchasing for qualified customers, shared payment methods, order approval workflows, and enhanced order reporting among others.
Discover 3 Types of Marketing Automation Engagements for Agencies
OCTOBER 9, 2014
The economy has recovered a bit, but it’s still a very competitive environment for marketing agencies, with thin margins … and thinner client loyalties. Agency Marketing Automation agency marketing automation pricing
How to Find The Best Influencers for Your Company
JUNE 21, 2016
This is another complete influencer marketing solution, complete with the price tag (it starts at $350 per month). Advocacy & Loyalty influencer marketing influencersWhat’s the hardest thing about influencer marketing? Is it defining the strategy? Tracking the results?
Beanstalk Data Adds Service to the Marketing Automation Recipe
Customer Experience Matrix
OCTOBER 10, 2011
Pricing is starts at $1,500 per month for a complete marketing automation system, although clients who want just email and lead scoring can start for as little as $600 per month. The company also has a loyalty system marketed under the Beanstalk Loyalty label.
Study Finds Brand Reputation More Important to Consumers than Price
MAY 15, 2015
Everyone knows price matters to consumers, but a new study suggests the lowest price doesn’t always win. Even more important to consumers is the reputation of retailers—and how prices correlate to that brand reputation. Price Still Matters.
Make the most of your CRM this year
FEBRUARY 26, 2016
When used correctly, it can help improve customer retention with better service and more personalized marketing, which leads to customer loyalty. Customer service is expected to be the key differentiator , even over price, by 2020. Customer Loyalty.
5 Easy (and Affordable) Ways to Show Customer Appreciation
JANUARY 13, 2014
Customers also have more options to choose from when it comes to purchasing – whether it’s supporting a local business, shopping for the best price, or shopping online for convenience. Try out some of these tips and start earning more customer loyalty.
Why Word of Mouth Should Be a B2B Marketer’s Top Priority
APRIL 28, 2015
This can be an excellent way to get more out of price negotiations, especially when you’ve reached the limit of what a client is willing to spend. Advocacy & Loyalty B2B Marketing referral Word of mouthWord of mouth is the original marketing channel.
The Anatomy of a Profitable Ecommerce Rewards Program [Infographic]
JANUARY 14, 2016
But competing on price is a race to the bottom. Loyalty programs can drive high margin repeat business, but most programs fail to add value to the customer experience. To get real value from your customer loyalty program, you need to go beyond the discounts.
Show Some Love – Inspiring Customer Appreciation Ideas
JULY 26, 2013
We’ve compiled some of our favorite customer appreciation gifts, ideas or loyalty programs from various companies to inspire you: Car Dealerships. Apps have even been created to keep track of all these loyalty cards with a popular one being Key Ring.
Is customer satisfaction really important in B2B?
The B2B Research Blog
AUGUST 1, 2016
Customer loyalty is critical to any business. After all, the logic goes, if customers are happy then they won’t feel a need to change supplier – satisfaction leads inexorably to loyalty. Offering a price advantage.
The 10 Best Customer Service and Customer Engagement Platforms
APRIL 27, 2017
Pricing: free or $20/$40 per user per month. Pricing: five levels from $5 to $199 per agent per month. Pricing: free or $15 per agent per month. Pricing: $20/$60/$100 per agent per month. Pricing: free or four levels from $19 to $89 per agent per month.
The 2 Reasons Why You Really Lose a Sale
Sales Intelligence View
DECEMBER 16, 2012
“Our product is inadequately priced,” you may say, or, “The prospect has no money.” So is loyalty to a competitor of yours and a prospect’s inability to understand your products. It’s a rare sales rep who’s never lost a deal.
The Customer Experience Story: Seamless and Not So Seamless
JANUARY 6, 2017
These perceptions affect their behaviors and build memories and feelings and may drive their loyalty. Customer experience is a key differentiator between brands Research predicts that customer experience will overtake price and product as the key differentiators of brands by 2020.
Leo Suarez, Toshiba’s SVP Marketing & Strategy: Omni-Channel Retailing—A New Paradigm of Product Marketing
JANUARY 27, 2015
They compete with endless aisles and endless comparisons of products and prices online. Special pricing, special selection and a special connection that comes with understanding an individual shopper’s behavior make for a powerful marketing system.
Debunking the 80/20 Rule…and 4 Other Sales Force Myths
SEPTEMBER 21, 2011
Myth : Price, quality and perceived value are the most important factors influencing customer loyalty. Reality: 39% of customer loyalty is based on sales force performance, before and after the sale; 22% on perceived quality / value; 20% on breadth of offering; and 19% on price.
Why Your Ecommerce Promotions Fail
MARCH 31, 2016
When planning giveaways, discounts, coupons, promotional events, and any other special pricing for your ecommerce company, you’re probably already counting your profits in your head. If you can’t show that your products are worth the price tag, then you haven’t done your job.
It pays to provide Support with Social Media
Buzz Marketing for Technology
MARCH 23, 2010
1) Customers prefer a good customer experience over price – being the low cost provider in any industry is never a safe place to play. But in a recent survey by Forrester customers in every major industry preferred good customer service to price.
How to Boost Brand Loyalty (Please Stop Bragging)
SEPTEMBER 11, 2015
When a consumer feels they are being sold or pushed into buying a product, they are more likely to find another brand to pay attention to, with little mind to brand loyalty. Connecting with consumers establishes brand loyalty. Braggers are the worst.
Role of digital in driving customer engagement
NOVEMBER 18, 2016
Customer engagement is the holy grail of marketing; creating an emotional attachment to a brand can create loyalty which means longer-term, less price sensitive and therefore more profitable customers. The customer has always been king. Customer engagement can make a significant financial difference: research from Gallop in 2014 found that customers who are fully engaged with their bank bring 37%. The post Role of digital in driving customer engagement appeared first on Opentopic.
Customer Experience Simplified
OCTOBER 17, 2016
97% of global consumers cite customer service as important in their brand choice and loyalty. I am a firm believer that we humans have a penchant for making (something) more complicated than necessary, a.k.a. overcomplicating everything. And we marketers take it to a whole new level.
5 Things Spotify Can Teach You about Content Curation
FEBRUARY 8, 2016
It has similar pricing and a nearly identical music catalog to the other streaming music services, so how does Spotify set itself apart? With a business model that allows customers to start and stop service at their leisure, Spotify is doing an amazing job of keeping them around.
How the Internet of Things Is Changing Marketing Forever
DECEMBER 14, 2016
In fact, the customer experience is expected to overtake price and product as the key differentiator by 2020. This process saves time and is great for companies, because they earn repeat business and generate higher customer loyalty. Shaking Up Pricing: Product-as-a-Service. IoT is transforming the customer experience, but it may also transform the way marketers price and offer their products. This model could transform pricing for all different types of products.
SAS by the Sip: SAS Viya Offers Open APIs to Individual Services in the Cloud
Customer Experience Matrix
APRIL 21, 2016
But the triumph of SAS’s pricing approach has been accompanied by new challenges to SAS’s business. Subscription pricing notwithstanding, SAS has largely sold its software for on-premise operation by its clients and required them to purchase a large stack of core technologies. This greatly reduces implementation effort and allows volume-based pricing, both of which lower entry costs to the client.
3 Secrets To Having A Two-Way Conversation With Your Brand’s Customers Online
Buzz Marketing for Technology
NOVEMBER 1, 2013
However, brand loyalty online can be much more fleeting than it is offline. Stop and think about some of the online brands that have your devoted loyalty (no matter what sins they may occasionally commit).
Fluency of Culture, Not Language, Is Key to Winning Big in Global Online Markets
SEPTEMBER 1, 2016
Social can help businesses quickly establish and maintain brand awareness and loyalty. The CRO campaign provided shoppers with a selection of smartphones arranged by price, by default. Guest post by Charles Whiteman. The smartest companies are always looking to reach untapped markets.
Sometimes you don’t need community. Sometimes you just need a hamburger
grow - Practical Marketing Solutions
APRIL 30, 2015
But he HAS earned my loyalty. There are still a lot of products out there that we buy due to price, placement, promotion and the nature of the product. But he HAS earned my loyalty. Occasionally in the marketing space we drink too much of our own Kool Aid.
Seven Ways to Humanize B2B Marketing
OCTOBER 27, 2015
However, our research also shows that ‘personal value’ is twice as powerful as business value in achieving a broad range of commercial objectives (including awareness, consideration, purchase intent, willingness to pay a premium, loyalty, willingness to recommend).”