Remove cross-sell frequency
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5 Ways B2B Marketers Can Use CRM for SaaS Customer Retention

Spiralytics

It includes — Declining login frequency Limited feature usage Increased support tickets on specific issues. Consider analyzing key metrics like Engagement metrics Support ticket frequency Usage patterns #3. Source Another major way to retain SaaS customers is by upselling and cross-selling the product.

CRM 62
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How to Calculate Your Customer Lifetime Value (CLV) for Revenue Success

Zoominfo

Average Purchase Frequency. Average purchase frequency is your total number of orders placed by all or multiple accounts, divided by the number of unique accounts. Customer value is your average sale value multiplied by your average purchase frequency. How Do You Maximize Customer Lifetime Value (CLV)? Customer Value.

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The B2B case for retention marketing: 7 key tactics

Martech

I see three drivers behind this stunning change: COVID-19, where personal selling was crippled and “retention is the new acquisition” became the latest catchphrase. A classic example of up-selling can be seen in McDonald’s familiar “SuperSize that for you?” Cross-selling : Offering customers related or complementary products.

Tactics 113
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8 key tips for marketing to existing B2B customers

Tomorrow People

Reevaluate your organisation’s upselling and cross-selling strategies. Because customer retention is so crucial within a B2B context, it’s important that you (and your sales colleagues) continually reassess how your organisation upsells and cross-sells. Once this is done, delve further into keyword research.

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Research Strongly Supports Shifting to a “Converged Growth,” B2B Go-to-Market Organizational Model, Led by a Chief Growth Officer

ANNUITAS

Nurturing Holistically – Cross-Channel, Cross-Team and Cross-Buying Stage. Much of that investment can be leveraged by sales to digitize selling. Prophet / Altimeter : “Sales’ digital transformation will rely on new levels of trust among sales teams for the data and tools they use to navigate digital selling.

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7 major mistakes to avoid with your customer engagement strategy

Scoop.it

Focus on selling instead of providing value. For many businesses, having a customer buying again often requires upselling or cross selling other products or services. When your customer support agents have a sales target and are trying to upsell or cross sell products , they are no longer support agents, but your salesmen.

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KPIs that connect: 5 metrics for marketing, sales and product alignment

Martech

It encompasses income generated from first-time customers, upsells, cross-sells and new product or service launches. Order frequency stands for the number of orders, divided by the number of new clients within a specified time period.