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7 value-added assets to engage and upsell customers

Martech

Leveraging martech for customer engagement One way to engage and upsell customers is through value-added tools and content. Are there certain products or services they need? Are they looking for customer service or content? Three types of assets are commonly used in customer engagement: services, tools and content.

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The impact of martech on company value

Martech

Take CRM as an example. CRM plays a very different role across industries. For example, many reports show high failure rates for CRM implementations. Below is a (selection of) the correlations of martech used in the banking and financial services industry. Current martech metrics are not doing the job.

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Is Your Martech Platform Holding You Back? How to Recognize the Signs

Act-On

Learn More The Hidden Costs of the Wrong Platform Beyond the day-to-day operational challenges, the wrong martech platform can also have significant financial implications. Feeling the financial strain of your martech tools? If this sounds all too familiar, you’re not alone. The truth is, not all martech platforms are created equal.

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Contextual vs. Behavioral Targeting: Strategies & Insights

Litmus

It works by analyzing: Website content Keywords Topics Themes For example, if someone subscribes to a travel blog, you can send them an email promoting travel gear or related services. It’s also worth noting that 79% of UK consumers are more comfortable seeing contextual ads than behavioral ads, which may influence your targeting strategy.

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CRM Implementations Cost An Estimated $4.6 billion Annually, New Analysis Says

Zoominfo

Maybe this situation sounds familiar: A company with a sales team of 50 reps decides its data is stale and its customer relationship management (CRM) features don’t meet business needs. So the company begins defining requirements for new CRM software, and two months later selects a vendor. Source: ZoomInfo. Source: ZoomInfo.

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Data-Driven Banking Campaigns: Using Advanced Analytics to Personalize at Scale

ClearVoice

With digitization sweeping through the industry, traditional banks aren’t just competing with each other anymore; they’re up against tech giants who have jumped into the financial game. These companies have a treasure trove of customer data, giving them a serious edge in offering personalized financial products.

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The MarTech Dilemma: How Do You Decide Whether to Try or Implement a Tool?

Marketing Insider Group

There are several types of MarTech tools that marketers commonly use: Customer Relationship Management (CRM): These tools help manage interactions with current and potential customers, offering insights into customer behavior and helping to improve relationships and sales. Clear goals will help you assess the tool’s effectiveness.