What Customer Experience Means in Modern Marketing
Spiralytics
SEPTEMBER 3, 2018
CX was also the most pressing matter for marketers in 2014 , and it’s expected that by 2020, it will take over price and product as key differentiators. A 2016 survey by Spigit found that 75% of the respondents have improvement of customer experience (CX) their top objective as a company.
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