article thumbnail

What Customer Experience Means in Modern Marketing

Spiralytics

CX was also the most pressing matter for marketers in 2014 , and it’s expected that by 2020, it will take over price and product as key differentiators. A 2016 survey by Spigit found that 75% of the respondents have improvement of customer experience (CX) their top objective as a company.

Press 118
article thumbnail

Is a Land Grab the Right Growth Strategy for You?

Vision Edge Marketing

By 2014, eBay had acquired 40 companies! Third, eBay focused on economies of scale to maintain cost leadership , offering the maximum value at the lowest price. We can turn to Michael Porter for two ideas: customer intimacy and differentiation. It takes significant capital to be a pioneer.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Best Marketing Books You Need To Read

Brightedge

He disembowels marketers who cut price and race to the bottom as the laziest. Low price is the last refuge of a marketer who has run out of generous ideas." Marketing: A Love Story, How to Matter to Your Customers by Bernadette Jiwa, 2014. He reminds us that over-reliance on ad spending is for lazy marketers.

article thumbnail

3 Really Difficult Ways to Create Great Customer Experience

Convince & Convert

According to Walker, by 2020 customer experience will be more important than even price for B2B buyers. Scott Stratten (@unmarketing) October 10, 2014. How do you make purchase decisions today? Availability? Reputation? Before long, it will be Customer Experience. Spotify could have ignored Scott, and that was his expectation.

Microsite 167
article thumbnail

Top 6 B2B Marketing Benefits of Doing a Brand Study- Research Roundup

Hinge Marketing

To uncover differentiators. In our latest research study , we found differentiation to be the #1 marketing priority of high-growth professional services firms. But differentiation is not so easily achieved. They aren’t effectively differentiating their business and are forced to compete on price.

Studies 94
article thumbnail

ClearVoice vs. TextBroker: A Competitive Review [2023]

ClearVoice

ClearVoice Company overview ClearVoice was launched in 2014 by Joe Griffin and Jay Swansson, and whose primary objective is to provide a new way for businesses and creatives to collaborate. One core ClearVoice differentiator is its innovative user platform. You can also negotiate pricing and deadlines directly with the writer.

article thumbnail

Why Customer Experience Matters to Your Business

PureB2B

A 2014 survey by McKinsey & Company revealed that effective customer journeys increase a customer’s overall satisfaction by 20%. A recent study found that by the year 2020, customer experience will take higher priority than price and product as the key brand differentiator. It’s no longer about you. It’s about your customer.