Act-On

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Increase Customer Retention: Why Multichannel Marketing Is an Underrated Tool

Act-On

Winning new customers is an exciting accomplishment. But most marketers also know the real work begins after that. The cost of acquiring a new customer is estimated to be five to seven times more than retaining an existing one. Retention issues translate to lost dollars and more work for marketing teams who strive to battle the vicious cycle of churn.

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How to Reduce Customer Attrition and Keep Your Best Customers

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Budget cuts, doing more with less, and consolidation of business tools are all on the rise in 2024. Jeff Coleman , chief customer officer at Act-On, explained during an interview that, as the economy contracts, customers are deciding to use fewer products and consolidate the ones they already have. And that leaves many battling to protect at-risk business.

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What Is Customer Marketing?

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Lead generation is on the to-do list of most marketers. And sure, you might have some successful strategies in place, but wouldn’t it be nice to capture some easier wins? One of the best ways to land these wins is through customer marketing. Why? Companies have a 60% to 70% chance of selling to an existing customer, compared to a brand-new one (the latter is only 5% to 20%).

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Welcome Emails: Inspiring Ideas New Customers Will Love

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Did I make the right decision? Should I have purchased XYZ products instead? Maybe I acted too soon…. Post-purchase evaluation, the process a customer goes through after making a purchase, is real. Research says that 90% of consumers report their post-purchase experience is just as important as the quality of the products. And that process starts with your welcome email.

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Retention Marketing: How We Reached 400 Customer Accounts with a Refreshed Program 

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Is retention marketing on your list of priorities? It’s certainly on ours! Keeping your existing customers happy not only helps secure more referrals but also paves the way for more cross-sells and upsells. In 2022, we decided to relaunch our Power-Up Series , which is a customer success program we paused during the pandemic. The relaunch transformed what was previously a basic webinar series into custom landing pages, office hours, and hands-on workshops.

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Lead Scoring: Tools and Tactics to Convert Customers

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Now that we’ve covered the basics of lead scoring , and how to build your model , let’s tackle the last topic in our 3-part lead scoring series: lead scoring tools. Lead scoring is a process and a framework, not a tool — but technology makes it possible to implement at scale. Here are the lead scoring tools you can expect to use in your quantitative quest.

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The Big Shift: How the Economy, AI, and Privacy are Changing Everything We Know About Marketing

Act-On

Marketing leaders are facing an unprecedented time with unprecedented demands: Wring every drop of value from generative AI. Navigate ever-changing email privacy regulations. Deal with the loss of third-party cookies. And reassure your CEO and board that your tech stack and team deserve to ride out this wave of economic uncertainty. So during this season of massive change, we sat down with marketing leaders who bring decades of experience and a refreshingly long lens to the current moment, inclu