Salesforce Marketing Cloud

OCTOBER 19, 2023

When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. Yet, only 13% of customers say they can get their issues solved with little effort.

Efficiency 104

Efficiency Contacts Automation Work Management 104

Salesforce Marketing Cloud

MARCH 19, 2024

You understand the pivotal role technology plays in shaping the future of customer service. 6 reasons to join the Serviceblazer Community Get actionable customer service insights High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. The answer is yes!

Communities 135

Communities Peer-to-peer Work Management Thought Leadership 135

Salesforce Marketing Cloud

APRIL 22, 2024

Jessica Mills Implementation Specialist, Fast Slow Motion Jessica included a link to her online portfolio at the top of her resume so recruiters could check it out. Jessica is now an implementation specialist at Fast Slow Motion having landed her first Salesforce job using her portfolio. And check it out they did.

Ad Building 111

Ad Building Ideal Customer Profiles Acquisitions Creativity 111

Martech

FEBRUARY 2, 2024

If you want to access the full set of customized personas or the image generator , those are all available as well. 3: Customer centricity: Terms like “customer” and “CDP” highlight a focus on customer data and relationships. Breakdown of common chat themes MarTechBot common chat themes.

Marketing AI 108

Marketing AI Marketing Management Marketing Automation Services Planning 108

Webbiquity

FEBRUARY 20, 2020

Sales enablement, defined by Gartner’s glossary as, “the activities, systems, processes, and information that support and promote knowledge-based sales interactions with clients and prospects,” involves creating and implementing a systemic approach to sales. 4: Create Customer Calls That Provide Results.

Work Management 314

Work Management Video Marketing Marketing Strategy Marketing & Strategy 314

Salesforce Marketing Cloud

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less? The answer is AI in customer service.

Marketing AI 52

Marketing AI Work Management Marketing Management Service 52

Webbiquity

JANUARY 10, 2023

As marketing has gotten more complex, marketing pros have had to embrace a wide variety of sophisticated tools to remain competitive and meet customer expectations. As the backbone for customer relationships, it provides AI-powered, user-friendly tools for any marketing team. Responsive customer support. Lead Nurturing.

Marketing Automation Services 297

Marketing Automation Services Budget Programs Enterprise Management Work Management 297

SmartBug Media

MAY 9, 2023

April 2023 Create Multiple Knowledge Bases *available to Service Hub Enterprise users only. Learn More > HubSpot Update Details Service Hub Enterprise now allows businesses to create multiple Knowledge Bases, making their articles more specific to their customers' needs.

Hubspot 98

Hubspot Enterprise Management Product Work Management 98

Valasys

MAY 7, 2024

By leveraging its vast knowledge base and language processing abilities, Gemini can swiftly analyze suspicious files and code snippets. The technology can be used to create customized threat summaries by analyzing vast amounts of threat intelligence data. However, Gemini’s capabilities extend beyond these methods.

Phishing 40

Phishing Analysis Knowledge Base Google 40

Televerde

JUNE 20, 2022

How overwhelmed would your support staff be if they received a call for every single customer question no matter how small? The answer reveals the value of customer self-service. Customer self-service is something all customers appreciate. What Is Customer Self-Service? Why Customer Self-Service Is So Important.

Service 96

Service FAQ Knowledge Base Customer Satisfaction 96

Salesforce Marketing Cloud

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? Get the free report What is a customer Service Star ?

Work Management 132

Work Management Peer-to-peer Service Communities 132

TrustRadius Marketing

SEPTEMBER 20, 2022

Engagement is an indispensable step in the customer lifecycle. Businesses of all sizes need to engage customers on a wide scale to meet their business goals. Whether you’re a local business or a tech startup looking to grow, customer engagement will help you attract customers and keep them around.

Enterprise Management 98

Enterprise Management Work Management Marketing Automation Services Marketing Management 98

Martech

MAY 30, 2023

“Meet your customers where they are.” This article explores three ways to enable customers to take charge of their buyer’s journey with “reception marketing.” The key to implementing reception marketing is understanding your users’ behaviors and crafting and delivering content that directly addresses their needs.

Top of Funnel 98

Top of Funnel Paid Search Agency Planning Cold Calling 98

Televerde

JULY 20, 2021

You call customer service and there’s a “longer than usual” wait time. When you try to contact customer service, your only option is a chatbot who gives you a vague auto-response and tells you someone will get back to you soon. These kinds of scenarios leave customers feeling frustrated and companies at risk of losing their business.

Allocation 72

Allocation Multi-Channel SMS Knowledge Base 72

Seismic

MARCH 12, 2024

At Shift 2023, experts from our award-winning Professional Services team led breakout sessions designed to help our customers navigate complex enablement journeys. Our journey as a leader in the enablement space began over a decade ago, with financial services customers across banking, wealth management and insurance.

Work Management 105

Work Management Marketing Management Service Contingency Planning 105

Webbiquity

MAY 24, 2022

Without office space, companies have to compensate by implementing productivity tools and collaborative remote work technologies to fill the gap posed by the distance between your remote teams. Other examples of cloud computing software include: Confluence: a knowledge base that your remote teams can work on from anywhere.

Work Management 271

Work Management Marketing Management Product Budget Programs 271

Martech

JUNE 9, 2023

”) or a generative/creation task (e.g., “Write a project plan for implementing a CDP.”)? Take our brief 2023 MarTech Replacement Survey By leveraging the creative potential of MarTechBot, marketers tapped into its vast knowledge base to generate fresh ideas and discover novel approaches to tackle marketing challenges.

Account Based Marketing 103

Account Based Marketing Marketing Automation Services ABM Marketing Analytics Tools 103

FunnelEnvy

JANUARY 8, 2024

Marketing creates awareness to attract and educate potential customers. To develop these marketing plans, the marketing agency focuses on SaaS trends and the customer journey. Focusing on customer retention via optimizing human-centric digital experiences is critical. Let’s look at some practical steps teams can consider.

Marketing AI 62

Marketing AI B2B Sales Top of Funnel Demand Generation Agencies 62

Sprout Social

FEBRUARY 8, 2024

Picture this: You log on for the day to see what customer inquiries came in overnight. If you answered “we route these issues to the appropriate support agent”, then you’re probably familiar with the concept of customer service tiers. What are customer service tiers? Who are you prioritizing?

Work Management 104

Work Management Marketing Management Service Paid Search Agency 104

SmartBug Media

NOVEMBER 18, 2020

According to HubSpot’s State of Customer Service Report , 93 percent of customer service professionals agree that customers today have higher expectations than before. Your customers are at the heart of your business. So how does that change how we’re thinking about customer service?

Service 98

Service Paid Search Agency Hubspot Knowledge Base 98

FunnelEnvy

FEBRUARY 19, 2024

High-converting landing pages are strategic assets that transform curious visitors into engaged users and paying customers. Click To Tweet Understand the importance of customer journey and intent. Be sure your landing pages integrate with the website design to keep the customer journey on-brand. Social Proof Builds Trust.

Landing Pages 62

Landing Pages Top of Funnel Practices Demand 62

SmartBug Media

APRIL 26, 2022

Does growth mean acquiring new customers? Or dedicating resources to existing customers? Let’s add more context and define why customer retention and renewals are important. Customer retention strategies like educating and great customer service will increase customer loyalty. Maybe a mixture of both?

Enterprise Management 98

Enterprise Management Hubspot Work Management Marketing Management 98

ClearVoice

JULY 21, 2023

If you’re searching for the best content strategies to establish community and customer loyalty, your search ends here. Every step adds to the strength of your community and the loyalty of your customers. Get ready to learn tried and tested strategies that will turn your customers into dedicated brand ambassadors.

Loyalty 52

Loyalty Communities Webinar Metrics Ad Building 52

KoMarketing Associates

MAY 12, 2021

Digital self-service or just “self-service” is a collection of marketing and customer service tactics that allow clients or customers to resolve issues or answer questions on their own through digital channels. Examples of digital self-service include, but are not limited to: Knowledge bases. On-demand training.

Work Management 166

Work Management Marketing Automation Services Marketing Management Demand Generation Agencies 166

SmartBug Media

APRIL 12, 2023

HubSpot Service Hub is an all-in-one customer service platform that helps businesses deliver exceptional customer experiences. It offers a comprehensive suite of customer service tools, including ticketing, live chat, a knowledge base, customer feedback, and more. How are you talking to customers?

Customer Surveys 98

Customer Surveys Ideal Customer Profiles Work Management Customer Satisfaction 98

Envy

JUNE 12, 2022

So, it’s no wonder that savvy businesses prioritize customer experiences by arming their service teams with technology & data that’s all about elevating their performance. Customer service, support and success are fraught with challenges. Let's unpack what this means. moments that a B2B executive can have.”.

Work Management 118

Work Management Marketing Management Paid Search Agency Advertising Agencies 118

PureB2B

MAY 30, 2022

New questions your customer support team are hearing. Whether your business is SaaS, service-based, or anything else, the same underlying truths remain the same. Your future customers want your sales team to convey confidence when they pitch to them. 84% of customers expect a personalised buying experience.

Sales Management 62

Sales Management Top of Funnel Sales Qualified Leads Work Management 62

Salesforce Marketing Cloud

DECEMBER 18, 2023

You might even jeopardize the safety of your employees, contractors , and customers. With the best field service management software with AI and the right outcome-based service contracts, you’re set up for successful asset service management. Remember: happy customers are more likely to be loyal to your business.

Work Management 59

Work Management Service Terms and Conditions Forecasting 59

Trade Press Services

JANUARY 21, 2024

The cloud-based tool focuses on the implementation of channels or “workspaces.” It’s also possible to custom-develop integration with internal company software or industry-specific tools. Set custom notifications for improved project management. Use a private Slack channel for individual goal setting and organization.

Enterprise Management 80

Enterprise Management Work Management Multi-Channel Transparency 80

Vidyard

OCTOBER 21, 2020

Stories like these are the new normal of customer support. Customers want quick and timely resolution to their issues—preferably in an easy-to-digest format. 82% of people have quit a brand because of poor customer service experiences. In order to keep your customers, you need to provide an amazing level of support.

Customer Satisfaction 65

Customer Satisfaction Paid Search Agency Video Marketing Work Management 65

Convert

MARCH 13, 2024

5 from 1 review Ideal use case: Web experimentation Pricing: Custom pricing, after a free trial. Adobe Target Adobe Target is a powerful enterprise testing tool but it does come with some limitations, in that it’s only available to customers of their analytics tool. It also integrates with various analytics tools. G2 rating: 4.5/5

Budget Programs 52

Budget Programs A/B testing Enterprise Management Tools 52

SmartBug Media

APRIL 6, 2021

These are some of the many reasons why approximately one-third of all customer relationship management (CRM) implementations fail, according to CIO. With this blog post ( and many others like this ), we hope to help you drastically increase your odds of implementation success. Questions Before HubSpot Implementation.

Hubspot 69

Hubspot Top of Funnel Work Management Marketing Report 69

Cintell

FEBRUARY 7, 2019

Cintell and the Customer Intelligence Institute today announced their partnership aimed at providing greater customer intelligence for building stronger customer relationships. The Customer Intelligence Institute’s approach to customer research fits perfectly with our mission and vision.” About Cintell.

Advertising Agencies 100

Advertising Agencies Buyer Personas Paid Search Agency Companies 100

seo.co

MAY 26, 2021

One of the most telling is something known as Customer Lifetime Value. Armed with an understanding of your Customer Lifetime Value, or CLV, you can make more intelligent decisions about sales, marketing, branding, pricing , service, retention, and profitability. What is Customer Lifetime Value?

Paid Search Agency 98

Paid Search Agency Cross-Selling Marketing Analytics Tools Ad Frequency 98

Sharpspring

SEPTEMBER 7, 2021

Whether through a simple email drip series to introduce a new customer to the brand, or a full campaign to leverage customer browsing activity and serve up products they’ll love. Of course, implementing a revenue growth platform is one thing, but we wanted to know if the marketers using them were seeing results.

Marketing Automation Services 84

Marketing Automation Services Advertising Agencies Paid Search Agency Marketing Automation 84

Salesforce Marketing Cloud

FEBRUARY 22, 2024

You get to interact with customers and solve their problems. In fact, you may be the only person from your employer that a customer ever sees. Prioritize customer experience You know a field service career is right for you when you enjoy the hands-on technical work and critical thinking it takes to solve problems for customers.

Work Management 52

Work Management Service Practices Tips 52

Convert

MARCH 10, 2022

Google Optimize 360 has none of those pesky limits and has customer support (and it comes with a price tag). This way, you can decide if a certain change helps or hurts your bottom line before implementing the change. Regardless, this is one of the easiest integrations to implement. But that’s the case 100% of the time.

Marketing Analytics Tools 92

Marketing Analytics Tools Optimization Marketing Budget Google 92