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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? Get the free report What is a customer Service Star ?

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What Is a Serviceblazer? Here’s What Community Members Told Us

Salesforce Marketing Cloud

You understand the pivotal role technology plays in shaping the future of customer service. If you’re looking for new ways to connect with your peers, the Salesforce Serviceblazer Community is a great place to start. A Serviceblazer is a team builder, problem solver, and customer advocate. What is the Serviceblazer Community?

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ANNUITAS Launches Its GTM Advisory Service to Help Go-to-Market Organizations Continuously Improve Execution and Performance

ANNUITAS

ANNUITAS has spent the last decade developing its methodology to help go-to-market organizations better orchestrate customer engagement and drive lift to revenue – solving the challenge of go-to-market execution and transforming (often disconnected) go-to-market activities into an optimizable Perpetual Growth Engine.

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Role of social media in knowledge management

Biznology

There are a few important similarities between knowledge management and social media. Knowledge management is what your company, or what your superiors want you to know, based on what they deem is crucial for your work. A knowledge base needs to be updated, the information offered needs to be recent, relevant and verified.

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4 Customer Support Pain Points You Can Avoid

Televerde

Every day consumers interact with companies to address pain points they’re experiencing, and companies are tasked in turn with effectively communicating the ways their solutions address customer needs (and do it better than competitors). 58% of customers will switch companies after experiencing poor customer service.

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What’s New with HubSpot’s Customer Surveys and Dashboards [2023 Update]

SmartBug Media

HubSpot Service Hub is an all-in-one customer service platform that helps businesses deliver exceptional customer experiences. It offers a comprehensive suite of customer service tools, including ticketing, live chat, a knowledge base, customer feedback, and more. How are you talking to customers?

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Customer Engagement Strategies

TrustRadius Marketing

Successful customer engagement is essential for any business that wants to survive and grow. Your marketing strategy should include a roadmap to optimize your customer interactions. This applies to both existing customers and potential customers. Effective Customer Engagement Strategies. Get to Know Your Customers.