Remove support-team
article thumbnail

10 Steps to Blend STAT Ranking Data with Site Performance Metrics

Moz

I found some surprising correlations, and just as importantly, built a methodology and data set that can be updated quarterly to show changes over time. Step 3: Generate a STAT import file in.csv format. Once you have your keywords and market list, it’s time to prepare the bulk upload for STAT. to look at changes over time.

article thumbnail

Is It Really Possible to Create 10x Content Anymore? How?

Marketing Insider Group

Research the competition, know your audience, find your angle, support your angle, and present in a manner that will attract your audience. It certainly correlates with the value of the content. Define how it meets the criteria for 10x and look for gaps (outdated stats, broken links, lower readability, etc.) Support Your Angle.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The social media customer service statistics brands need to know in 2022

Sprout Social

These ease your customer support teams’ workload, but they don’t always cater to the needs of your customers—especially if they have a unique or urgent issue. How do customers use social media for support? So how are customers using social channels to receive support from brands? Automated phone systems?

article thumbnail

5 strategies to improve customer service performance

Seismic

For this data to be valuable, leaders need to look beyond operational metrics like average call time and the number of calls in the queue because they don’t exactly correlate to performance. These include customer satisfaction (CSAT) and effort (CES) scores , first reply times, and churn stats. The results?

article thumbnail

In-house Marketing Trends 2020: What you need to know

Bannerflow

In 2020 they are changing the way brands operate and causing marketing teams to evolve. All the stats feature in this article are taken from Bannerflow and Digiday’s State of In-housing 2020 report. Marketing team barriers to in-housing. The top five skills in-house teams are missing. The top five benefits of in-housing.

Trends 98
article thumbnail

The 28 Employee Engagement Statistics Your Company Needs to Know

EveryoneSocial

This first section covers stats around engagement and retention. 68% of employees would consider leaving their job if they didn’t feel supported by more senior employees ( Staples ). Here are some stats that apply to loyalty and workplace satisfaction that impacts employee engagement.

article thumbnail

5 Successful Email Marketing Strategies for Black-Owned Businesses [+ Examples]

Hubspot

The Black community supports you best when you're honest, so they can empathize with you. Find out what else your audience cares about in correlation with your mission. Over the years, Gibson's audience has expressed to her that while they want to support her business, they don't have the funds to do so. Get out and network.