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3 Ways Generative AI Will Reshape Customer Service

Salesforce Marketing Cloud

Customer service organizations today are fighting an uphill battle. Service agents face record case volumes, and customers are frustrated by growing wait times. With nearly half of customers citing poor service experiences as the main reason they switched brands last year, the pressure is on for companies to find a better way forward.

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6 simple automations every B2B organization needs to have

Martech

With all the hype this year about generative AI, it’s easy to neglect automation — the more established area of AI. Automation is a bit like delegation: there can be an upfront time cost to set up the process, but the payoff is huge when done effectively. The key lies in identifying the right areas to automate. It’s a hassle.

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The Future of Customer Service is Personalized and Connected — Plan Your Strategy for 2023 and Beyond

Salesforce Marketing Cloud

The future of customer service starts with learning what customers expect today: a consistent and empathetic connected experience. Challenging economic conditions mean that organizations should focus on cost efficiency and service productivity. Cut costs while improving service. It all starts with service.

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3 Ways the Indiana Fever Shape Their Game-Changing Fan Experience

Salesforce Marketing Cloud

The team can connect with fans in new and innovative ways, from targeted email and digital marketing and great customer service, to get them ready for game day — all powered by Salesforce Einstein 1. Service Cloud is a complete platform that connects service to sales, marketing, commerce, and IT.

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Generate Buzz on a Shoestring with These 8 DIY Marketing Tips

GreenRope

Generate Buzz on a Shoestring with These 8 DIY Marketing Tips. Automate the To-Do List. Start addressing the time crunch by taking advantage of cloud services that help you share info and automate simple tasks. Many cloud-based apps can help maintain websites and automate tasks such as scheduling social media postings.

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Creating Launch Buzz with a Coming Soon Landing Page

ConvertKit

Everyone loves the buzz and energy that comes right before a big reveal. This is how it should feel when you unveil a new brand, product, or service. As you think about creating your own coming soon landing page , you might be wondering why email marketing is better for generating launch buzz than social media.

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How ThriftBooks uses data insights, loyalty and experience to drive ecommerce sales

Martech

It began in 2003 as an Amazon seller, and has since built out data-driven operations that deliver personalized experiences and customer service. ThriftBooks bases its ecommerce strategy on five pillars: price, book selection, product quality, customer service and loyalty programs. The social buzz is helped by branding and packaging.

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