Remove solutions crisis-management
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The Marketing Book Podcast: “Social Media Strategy” by Julie Atherton

The Forward Observer

Social Media Strategy delivers a long-term solution for maximizing social media-led business development. About the Author Julie is the founder of the social media transformation advisory and marketing consultancy Small Wonder.

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Digital advertisers still looking for recipe to thrive in cookieless world by Stirista

Martech

And as the conversation around PAIR, Google’s new identity solution that allows publishers and advertisers to match first-party data to deliver personalized ads, gathers more and more momentum each day, there’s one thing we can be sure about — when it comes to the deprecation of cookies, this time, it’s for real.

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Why Now Is the Time for Healthcare Companies to Step Up Their Content Marketing

Marketing Insider Group

Create a landing page specific to the current crisis so that people can find everything they need in one place. Optimize for mobile to better meet your customers’ and patients’ needs for quick information in a crisis. In a crisis, customer experience needs to be your highest priority, as Jodi Harris points out.

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How to use brand safety tools to protect your brand’s reputation

Sprout Social

Brand safety tools are automated solutions that protect your brand from threats on social media and other digital channels, including major reputational risks such as your ads appearing alongside distasteful content. And, if a brand crisis emerges, listening reveals “the why” behind negative feedback to help you understand the root cause.

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For financial services brands, social media is a risk mitigation friend—not foe

Sprout Social

Stop a crisis in its tracks with social listening Customer sentiment can change overnight. Listening enables financial institutions to perform swift situation analysis and crisis management, which are crucial for successful crisis responses. It should encompass conversations across the internet.

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Keys to Improving Strategic Adaptability

Biznology

This entails thorough planning and risk management procedures designed to help a company thrive even during an emergency. However, just about every business professional can apply an agile approach to the ways they operate across their company, from working with suppliers to managing crises. Make agility a core value of your company.

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How a customer service crisis drove the use of chatbots in Georgia

Martech

In business terms, this was a customer service crisis — and customer service is integral to customer experience. DSG had a solution that wasn’t on a lot of peoples’ radar in 2020 but is now: Chatbots. Fortunately for all involved, the agency had been investigating chatbots for a while when this crisis hit. practically overnight.